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Quote from danejasper :Unless you pick up your house and move it, you won't be seeing Fusion at that site, sorry! Fusion is available to about 42% of households in the Bay Area; the others are out of luck.
Two criteria must be met for Fusion service:
If you are served by a remote terminal (RT), you will be better off with service from that device than delivered via the much longer CO loop. An example might be someone 14,000ft from the CO (which would seem to be within the distance limit), but served from an RT that is on the line, just, 2,000ft from the premise. You will get better, faster service using our AT&T line shared service out of the RT in that case, and thus will not qualify for Fusion at that location.
So, in summary, if a location does not qualify for Fusion due to distance, it's unlikely that this will change in future. But, if a location does not qualify because it's a central office we have not yet completed deployment in, when we deploy you would be able to obtain service. Examples still in the construction schedule include places like Concord, Benicia, Mill Valley.
Regardless - provide your email address in the qualification tool and we will let you know if/when we can reach you! For areas we have not yet decided to build, a logged expression of interest is a "vote" for that location, and will influence our decision making and build schedule.
Quote from danejasper :The market we have the best reach in is San Francisco - with nine serving offices in a city roughly eight miles square, a huge percentage of premises can obtain Fusion.
San Jose and other portions of the South Bay are the other end of the spectrum, with fewer COs, more spread out, and thus we have less reach.
Our Fiber-to-the-Home project is not just about "silly fast", it's also about the potential for complete market reach. BUT, we're early in the project, with a small initial footprint, so I don't want to oversell it and claim we'll be covering any substantial region in the foreseeable future. Takes time and money.
Quote from danejasper :We are expanding Fusion and Fusion Fiber just as far and wide as we can justify and afford! Honestly, to a great degree it's based upon market uptake. As Fusion uptake grows in the markets we serve today, we expand it to new markets. And, as Fusion uptake grows to greater levels, we now plan to swap it out for fiber. But, we're not funded by outside investors, which is good because we can take the long view and build for the future, but it means that we must build slowly, out of cash flow.
Tell a friend, in other words - that's the best way to help us grow to new areas!
Quote from danejasper :Hi there - Sonic.net CEO & Co-Founder Dane Jasper here. Happy to see the discussion about our service here on Slickdeals!
To address some of the questions I've seen posed:
The service is only available in the greater San Francisco Bay Area. We are continuing expansion, and a few more cities will be added in the next couple months, so if you are not covered, you can register and we will let you know if/when we expand to your area. (We won't spam you otherwise, this is JUST for notice if/when we expand.)
The "Fusion" service is Broadband + Phone; the broadband is ADSL2+ at up to 20Mbps, and the phone is delivered as land line "POTS" (plain old telephone service), so normal phones and such will work. For residential customers, unlimited nationwide calling is included, plus caller ID, voicemail, call waiting, etc.
For more info on Fusion, check out this article - we just got some press this week, and it gives an objective summary of the product.
Thanks everyone for your interest, and please spread the word!
Quote from danejasper :Switching from Comcast is a bit more complex. I'm sure we'll streamline this, as it's too many hoops for customers to jump through.
You order Fusion from us, with a newly assigned number. We deliver that to a pair at the side of your house/apt building, and hopefully work out how to plug in the modem. If you can't find where it's been dropped, we roll a truck and help find it and wire it up. (We call this a "failed self-install, and currently we don't charge for it, because we really just want to help you get online, rather than potentially have you give up and depart. )
Then, once the Fusion is up, if you want to keep the phone number that is on Comcast, you call us up and ask us to port that number onto your Fusion service, in the process dropping the temporary number that we assigned during the initial order. The porting from Comcast takes a couple days.
Then, you should probably call Comcast to cancel, as they will likely drop the voice service from your bill (the number was ported away, so they can't still be providing service, and should automatically notice this) but continue to bill you for Internet.
Sorry it's a bit of a process. We'll be working to tighten this up.
|Location||Distance to CO||Speed Dn||Speed Up||Notes|
|Berkeley (Downtown)||~3000 ft.||16 Mbps||0.91 Mbps|
|Daly City||6400 ft.||6.8 Mbps||1.2 Mbps|
|Fremont||6500 ft.||6.2 Mbps||0.97 Mbps||Westell 6110 DSL2+ modem|
|Martinez||9237 ft.||5.5 Mbps||1 Mbps||Running fusion bonded so it's 11Mbps / 2Mbps|
|Milpitas (near Post Office)||3700 ft.||13.2 Mbps||0.82 Mbps|
|Milpitas (near Century 20 Theatres Great Mall)||~7600 ft.||6.31 Mbps||0.85 Mbps|
|Mountain View||10000 ft.||5.5 Mbps||1.0 Mbps||8200 ft. reported by the estimator|
|Sacramento (Downtown)||10000 ft.||3.5 Mbps||0.633 Mbps|
|San Francisco (Richmond District)||2000 ft.||15 Mbps||0.90 Mbps|
|San Francisco (Nob Hill)||5685 ft.||7.0 Mbps||1.0 Mbps|
|San Francisco (Sunset District)||7000 ft.||13 Mbps||1 Mbps||Sonic's database list me at 5700 feet from the CO, but the ATT tech measured 7000 feet. I got 13Mbs/1Mbs at my MPOE (modem directly connected, nothing else connected). After installing my splitter and running a homerun line for my modem I ended up with 12.5Mbs/1Mbs. Also tested Annex M at the MPOE and got 6Mbs/2Mbs. Totally not worth 7Mbs down for 1Mbs extra upload so I had sonic switch back.|
|San Francisco||6800 ft.||6 Mbps||0.80 Mbps||(3.8 Mbps down initially) >> updated results my speed is now 4.25mb but I am very satisfied with the Csr and how the company and Dane jasper care about customer. It 's never hurt to try sth new. I m pretty sure this company is moving to the right direction. Cheer. The sonic guy just called me and increased my speed to 6mb /0.80. I could not be more happy than this. thx for the best service ever.|
|San Francisco||8000 ft.||4.9 Mbps||0.908 Mbps|
|San Francisco (Golden Gate Heights)||8146 ft.||5.09 Mbps||0.887 Mbps|
|San Francisco||8980 ft.||3.35 Mbps||0.777 Mbps|
|San Francisco||9000 ft.||3.0 Mbps||1.0 Mbps|
|San Francisco||9000 ft.||3.5 Mbps||0.850 Mbps|
|San Francisco (Ingleside)||~10000 ft.||6.34 Mbps||0.84Mbps||Website estimated I was about 8000 ft. from CO. After signing up I was a little less than 10000 ft away. However, I seem to be an exception as I getting better-than-estimated speed for my distance. According to the csrs my sync speed was 6.8Mbps on an ADSL modem (Speedstream 5100) and 7.2Mbps after switching to an ADSL2+ modem. I do have quite a bit of noise of ~50dBs.|
|San Francisco (South SF)||10900 ft.||3.74 Mbps||0.85 Mbps|
|San Francisco (South SF)||10900 ft.||3.74 Mbps||0.85 Mbps|
|Santa Clara||6000 ft.||6.8 Mbps||0.90 Mbps|
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