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Canon D480 showing as "offline" in network setup. Can't print

flametop 1,622 287 March 5, 2011 at 12:27 PM
Hey guys, I just got the Canon D480 network laser printer and set it up. It printed the test page fine. A few days later I had to print something and it wouldn't print. When I looked, it showed that the printer is "offline" and I don't know how to get it back online. I looked throw the manuals to no avail. Ideas?
Thanks!

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#2
Does the printer itself say it's offline or does your computer say it's offline when you try to print, or both? I presume you can tell the printer has power, and of course, check the network cable at the back of the printer and wherever it connects to your network. (I'm presuming you have it connected directly to the network, if not, and it's attached to a computer then that computer must be on and connected to the network)
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#3
Quote from DoctorBob View Post :
Does the printer itself say it's offline or does your computer say it's offline when you try to print, or both? I presume you can tell the printer has power, and of course, check the network cable at the back of the printer and wherever it connects to your network. (I'm presuming you have it connected directly to the network, if not, and it's attached to a computer then that computer must be on and connected to the network)
Good points -- generally a network printer indicates a printer that is connected directly to the network that every computer has access to -- if it is installed on their machine.

If you have this printer set up as a shared computer that you have installed on one main machine, that main machine must be on before other users can access it.

How do you have the printer connected to the network?
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#4
Quote from callpocket View Post :
Good points -- generally a network printer indicates a printer that is connected directly to the network that every computer has access to -- if it is installed on their machine.

If you have this printer set up as a shared computer that you have installed on one main machine, that main machine must be on before other users can access it.

How do you have the printer connected to the network?

So I have the printer running directly to my router. I installed the drivers on my PC desktop and was able to print a test page a few days ago. I also installed drivers on my Mac laptop, from which I was able to print some documents a few days ago as well.

Today, I can not print from either machine. Printer looks fine...it's on. I tried turning off "power saver" and it still won't print. It seems like the IP address on the printer may have spontaneously changed itself from xxx.xxx.11.14 to xxx.xxx.11.15

I tried reinstalling the drivers on my desktop and it couldn't find the printer, even after I had it search in that IP. When I originally installed the drivers, I searched the IP to find the printer as well.

Repped you both for your help thus far.
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Last edited by flametop March 5, 2011 at 08:20 PM. Reason: Automerged Doublepost
Last edited by i3eezenotch : Tomorrow at 11:42 PM. Reason: Stupidity
#5
Does the printer have a panel with buttons where you can manually go back and check and change the IP back to what you want it to be?
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#6
I agree. Setting a static IP for the printer would be a good idea. Might be the router assigned it a different address, yet the printer might be set up for a static IP and when the router changed it you could not connect.
Can you see the printer in windows explorer or network neighborhood?
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#7
printer does have a panel with buttons callpocket. I tried to change the IP back....there are a lot of settings though and maybe I changed something wrong. I wish I could just restore to factory default.

I can't see the printer in explorer or network neighborhood and if i go to try to add printer in my network settings, it doesn't find it.
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#8
Met similar problem about this printer. Any solution about it? Thanks a lot.
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#9
Did you assign it a static IP in your router config?
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Vague questions receive vague answers . . . . . .
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#10
Can you ping the ip address of the printer?
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#11
Quote from flametop View Post :
So I have the printer running directly to my router. I installed the drivers on my PC desktop and was able to print a test page a few days ago. I also installed drivers on my Mac laptop, from which I was able to print some documents a few days ago as well.

Today, I can not print from either machine. Printer looks fine...it's on. I tried turning off "power saver" and it still won't print. It seems like the IP address on the printer may have spontaneously changed itself from xxx.xxx.11.14 to xxx.xxx.11.15

I tried reinstalling the drivers on my desktop and it couldn't find the printer, even after I had it search in that IP. When I originally installed the drivers, I searched the IP to find the printer as well.

Repped you both for your help thus far.
What IIP addressing scheme are you using.....

What IP address is the router, the pc and the printer? More info you give us better we can help.

Most routers do 192.168.1.100 where is ?.?.11.15 coming from?

You realize you can post private Ip addresses its no big secret here.
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Last edited by boltman2007 May 16, 2013 at 08:00 AM.
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#12
I had an issue with a Network printer that would periodically show as offline, even when it was turned on. Turns out there was a problem with the printer letting my computer know that it was still online after being in sleep mode. The workaround is as follows for Windows 7:

Open Control Panel
Select Devices and Printers
Right Click Problem Printer, select "Printer Properties"
Click on "Ports" tab
The port it's connected to should be selected automatically. Click on "Configure Port..."
If checked, uncheck "SNMP Status Enabled"
Hit OK and see if your printer is shown as Online and able to print.
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#13
is your printer connected to your router via USB or Ethernet, and have you tried restarting your router?
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