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Expedia Discounts, Deals and Coupon Codes

Expedia Unpublished Rate service

esb6319 1 10 June 20, 2011 at 08:28 AM More Expedia Deals
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I took a small trip with my husband last week, from June 12-14 to Baltimore.
While looking for a hotel to stay in, I was using several different sites, but ended up risking it for the Expedia Unpublished Rate Hotel... I have used Expedia several times, but this was the first time in using this particular service.
Anyhow, I ended up with Hyatt Regency in the Inner Harbor for $93/night.
It seemed like a good deal and I was very happy.

I went to the hotel, and they told me that the king bed room I booked for is not available so I have to have the two double bed room. That wasn't too much of an issue and since I haven't had a vacation in a long while, I didn't really mind.

When I checked out, the desk told me whether I want my receipt on print or by email. I wanted to be "green" so I told them email is fine.

Few hours later, on my way back, I received an email from the hotel. On the bill, it stated that the room was actually $69/night....

I called Expedia this morning to ask about it because with taxes, the difference comes out to be about $60 and I felt quite cheated.

The customer service agent told me $93/night is what I signed up for and Expedia does not offer refunds at all for this service. But after seeing the bill from the hotel, I couldn't just let it go feeling pretty crappy about this whole deal. Customer service agent told me that the hotel wasn't supposed to show me the bill and the person must've been "new" and didn't know about the procedures.

Does this happen usually or am I just an unlucky sucker?

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Joined Jun 2011
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#2
Great deal
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#3
That's pretty crappy. Did you try talking to a supervisor with Expedia- otherwise, you may just try the BBB. I've used them twice in the past when I tried resolving an issue that was unfair and the companies ended up resolving the issue. Just a suggestion.
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#4
when it the groupon sales gonna ?
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#5
$93 seems a good deal for a hotel in inner harbor
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Joined Oct 2004
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#6
No reason to be upset. You paid the agreed upon price and were happy with it. I believe this is one of the ways these discount travel sites make money by slightly marking up the rooms.
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#7
This has happened to me many times at hotels when the person working does not know the procedure and sends you a copy of the bill by mistake. Expedia always makes 20 - 30% off hotel reservations. That happens is you paid $93 but expedia pays $69 so the difference is expedia's profit from the reservation. Now if you where to book with the hotel directly the rate would have been alot more then $93 for unpublished rate hotels so you ended up saving money. You did get a good deal so don't feel bad but if you talk to a supervisor you might get a $25 or $50 voucher out of the deal to use on a future reservation.
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Joined May 2008
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#8
Could you use their price match guarntee against them?
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#9
Quote from dustenm View Post :
This has happened to me many times at hotels when the person working does not know the procedure and sends you a copy of the bill by mistake. Smilie Expedia always makes 20 - 30% off hotel reservations. That happens is you paid $93 but expedia pays $69 so the difference is expedia's profit from the reservation. Now if you where to book with the hotel directly the rate would have been alot more then $93 for unpublished rate hotels so you ended up saving money. You did get a good deal so don't feel bad but if you talk to a supervisor you might get a $25 or $50 voucher out of the deal to use on a future reservation.
Yep what he said. Expedia negotiates a price due to the volume they can bring to the hotel chain. They have markup like any other business, its called profit. If they don't make profit they are out of business. Now if you can bring in that same volume of sales to the hotel you can probably negotiate similar price, but on one trip stay you don't have that type of leverage. Youfelt it was good price when you booked for that area, stay happy.
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#10
The only price you need to be concerned with is the "published" rate . . . I'm pretty sure you could not have found that deal anywhere, so you got the best price. Expedia doesn't offer stuff for free, they have to make money like any other company . . . they did all the legwork, we can't just benefit by clicking the mouse.

I have pricelined my whole vacation:

I'm doing a Sat-Sun-Mon in downtown Brooklyn in mid July for $99 a night at the 3.5 star Brooklyn Sheraton . . . before I did this, checking the published rates, that same hotel was $232 a night and even the 2 star hotels in the much sketchier parts of Brooklyn wanted $130 a night or more. I could care less if Priceline negotiated a deal for $70 . . . I still saved big time dollars and got an excellent location.
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