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Canon won't honor the rebate - is this a scam?

nguy0138 10 January 10, 2012 at 02:57 AM
I sent in the rebate form along with invoice and UPC label few week back. I received a letter from Canon saying that the UPC label is missing. I called Canon telling them that I have a copy of the label, but they requested for the original UPC label, otherwise they will reject the rebate. How on earth can I find the original UPC label? I talked to the rep. at Amazon where I bought, but no help. I did a lot of rebates in the past without any problem. Now come to the $400 rebate, suddenly they didn't received the UPC label? Is there any way that I can do to get the rebate? Is there anyone out there has the same issue?

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#2
Quote from nguy0138 View Post :
I sent in the rebate form along with invoice and UPC label few week back. I received a letter from Canon saying that the UPC label is missing. I called Canon telling them that I have a copy of the label, but they requested for the original UPC label, otherwise they will reject the rebate. How on earth can I find the original UPC label? I talked to the rep. at Amazon where I bought, but no help. I did a lot of rebates in the past without any problem. Now come to the $400 rebate, suddenly they didn't received the UPC label? Is there any way that I can do to get the rebate? Is there anyone out there has the same issue?
There are lots of people with similar Canon printer rebate problem. You can search the web to see some complaints.
What you can do is file a complaint with the Better Business Bureau and with the FTC. The BBB will directly help with the consumer disputes but the FTC won't do so directly but it compiles all info for possible action. Search the web for "consumer protection".
Also file as many complaints about this atrocious Canon practice on as many websites that accept consumer fraud complaints as possible. If you know the names of the individuals at Canon or its rebate center you dealed with and they refused to help you, put their names in the postings to make them accountable.

Here's an interesting and powerful complaint that got result:
http://cogdogblog.com/2010/04/18/...bate-hell/

If I am not allowed to post links, just search for "canon rebate hell" . You have to make noise for them to notice.
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#3
Who is the company that process Canon rebates ?
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#4
Quote from Scampsters View Post :
Who is the company that process Canon rebates ?
The status of some Canon rebates can be checked at www.acbpromotions.com/canonrebates [acbpromotions.com].

A whois search generates:
Registrant:

Joel Stamey
Advertising Checking Bureau 1610 Century Center Parkway Suite 104
Memphis, TN 38134
US
Phone: +1.9013469941
Email: jstamey@acbcoop.com

Registrar Name....: Register.com
Registrar Whois...: whois.register.com
Registrar Homepage: www.register.com

Domain Name: acbpromotions.com
Created on..............: 2005-04-28
Expires on..............: 2012-04-28
Administrative & Technical Contacts are the same.

Googling "Advertising Checking Bureau" returns http://www.acbcoop.com/ [acbcoop.com]

I am 4 for 4 on the $400 - $500 Canon DSLR camera / printer bundle rebates, 1 for 1 on a $250 printer rebate and at least 6 for 6 on various other rebates valued from $50 - $135 on Canon printers, camera/printer bundles, and fax machines processed by acbpromotions. One of the $400 rebates was initially invalid but was changed to valid without my intervention but others did intervene on their submissions of the same rebate and it was determined there was a promotion wide "glitch" that caused the invalidation. I did have to call in on one of the low value rebates when it was invalidated for some bogus reason and the rebate was validated during the phone call.
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#5
I agree I get it validated usually with 1 call.
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#6
Quote from Scampsters View Post :
I agree I get it validated usually with 1 call.
When they know there is someone not willing to give up the rebate, they'll back down.

Some people have to fight harder. See the Canon rebate hell website.

Re the promotion "glitch" mentioned in a previous post, I suspect the "glitch" appears when there is enough outrage and they couldn't take it anymore and had to give in to the vocal consumers and blamed their idiocy as a glitch.
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#7
Quote from gooseduck View Post :
Re the promotion "glitch" mentioned in a previous post, I suspect the "glitch" appears when there is enough outrage and they couldn't take it anymore and had to give in to the vocal consumers and blamed their idiocy as a glitch.
If I recall correctly it had something to do with the usual make a hole requirement for the printer's upc code. One Amazon version of the bundle rebate did NOT include the make a hole requirement but the rebate processor enforced the non-included term anyway. Many invalidations ensued which resulted in many phone calls which resulted in the correction being made.
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#8
Canon played a different game, claiming insufficient cardboard cut off a UPC label from a printer box to avoid paying a $500 rebate for purchase of a camera/printer.

The people at the canon rebate center, refused to accept any aditional documentation to justify payment. Jeanette the "manager" said too bad for the customer.

Would not buy any canon product with he promise of a rebate.
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