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Forum Thread

Router advise

TBotzon 2,235 1,084 March 4, 2012 at 01:44 PM
We have been having router issues and we are so sick of dealing with Netgear. They finally decided after numerous changes to our router settings that it is defective. It is a Netgear N600.

We have a PC, Mac laptop, Oomo phone, cell phones and Xbox that use our router (possibly tv & blue ray?) Would we be better off with a different kind or model for our purposes?

I am clueless on routers but would like to be able to have one a few years without constantly having problems with it working right.

8 Comments

1

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#2
If it's defective, try to RMA it and get a replacement N600 and see how it goes. WNDR3800 has lots of positive reviews and it's a fairly new/expensive router so it's probably better to make sure that it's defective instead of settings/configuration mistakes.

What's your internet connection type? (DSL? FIOS? Cable?) What's this "possibly tv & bluray" thing? Which cell phone do you use to connect to the router? What are the problems with the router? Which settings have you tried to modify with the netgear support?

My $20 refurbished linksys WRT54GL-TM w/ tomato has been working well for the past 6 years. It has no wireless-N, no gigabit LAN, no USB ports, and has top wifi speed of 54Mbps so I doubt it would be a good choice.
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TBOTZON
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#3
Quote from teetee1 View Post :
If it's defective, try to RMA it and get a replacement N600 and see how it goes. WNDR3800 has lots of positive reviews and it's a fairly new/expensive router so it's probably better to make sure that it's defective instead of settings/configuration mistakes.

What's your internet connection type? (DSL? FIOS? Cable?) What's this "possibly tv & bluray" thing? Which cell phone do you use to connect to the router? What are the problems with the router? Which settings have you tried to modify with the netgear support?

My $20 refurbished linksys WRT54GL-TM w/ tomato has been working well for the past 6 years. It has no wireless-N, no gigabit LAN, no USB ports, and has top wifi speed of 54Mbps so I doubt it would be a good choice.

What's your internet connection type? Cable
What's this "possibly tv & bluray" thing? My son says our tv and blue ray use it although I am not sure how
Which cell phone do you use to connect to the router? iphones
What are the problems with the router? Lagging and shutting off and on quickly intermittantly
Which settings have you tried to modify with the netgear support?
First this:

Name(SSID): (any unique name that you have not used before)
Ch: 11
Mode: Up to 54 mbps
Security Options: WEP
Key1: (10 digit number) Leave the Passphrase field blank, select Key 1 and enter a 10-digit number

Then this:

Primary DNS : 4.2.2.2
Secondary DNS : 4.2.2.1

Then:
Change the Fragmentation Length 256-2346 to 2304
. Change the CTS/RTS Threshold 1-2347 to 2304

And this:

a. Click on Advanced tab
b. Then click on Wireless Settings under Advanced Setup.
c. Under Wireless Advanced Settings.

c.1. Check Enable Wireless router radio for both of the networks.
c.2. Change the Fragmentation Length 256-2346 to 2304
c.3. Change the CTS/RTS Threshold 1-2347 to 2304
c.4. Make sure that Preamble Mode is set to Long Preamble
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Joined Aug 2005
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#4
Quote from TBotzon View Post :
What's your internet connection type? Cable
What's this "possibly tv & bluray" thing? My son says our tv and blue ray use it although I am not sure how
Which cell phone do you use to connect to the router? iphones
What are the problems with the router? Lagging and shutting off and on quickly intermittantly
Which settings have you tried to modify with the netgear support?
First this:

Name(SSID): (any unique name that you have not used before)
Ch: 11
Mode: Up to 54 mbps
Security Options: WEP
Key1: (10 digit number) Leave the Passphrase field blank, select Key 1 and enter a 10-digit number

Then this:

Primary DNS : 4.2.2.2
Secondary DNS : 4.2.2.1

Then:
Change the Fragmentation Length 256-2346 to 2304
. Change the CTS/RTS Threshold 1-2347 to 2304

And this:

a. Click on Advanced tab
b. Then click on Wireless Settings under Advanced Setup.
c. Under Wireless Advanced Settings.

c.1. Check Enable Wireless router radio for both of the networks.
c.2. Change the Fragmentation Length 256-2346 to 2304
c.3. Change the CTS/RTS Threshold 1-2347 to 2304
c.4. Make sure that Preamble Mode is set to Long Preamble
Channel 11 is the most common channel, if your problem is interference (possible) then this will most likely make the problem worse.

WEP encryption is the weakest form possible and can be broken in about 1 minute. If you run WEP consider your connection to be open. Anyone will advise you to change to WPA or WPA2 with AES encryption. Choose a password that is long 20+ characters, and contains numbers and symbols.

Overall the router has good reviews online. Since it's pretty new see if they will RMA it. Flashing to a 3rd party firmware doesnt look possible with this model either.

Have you tried hooking a computer directly to the cable modem? Is the connection there reliable?

As far as the bluray player, you would probably have a separate player or maybe a PS3.
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Vague questions receive vague answers . . . . . .
#5
The N600 is a really good router. 4 eggs w/ 700+ reviews on newegg. Oh and just to be clear, which N600 is it? WNDR3700 or WNDR3400 or WNDR3800. I think there might be more.
My experience in the past, when a router reboots randomly, it is either a bad configuration causing a system conflict or faulty hardware. the former is more likely.

Did netgear support check to see if you have the latest firmware?
Did you try a hard reset to clear whatever bad configuration you might have?
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#6
I'd set everything back to default, reset the router, and then use wifi channel other than 1, 6, or 11. Use WPA/AES encryption and set up a passphrase/password for that. No problem with 4.2.2.2/4.2.2.1 as the two DNS addresses though there might be faster ones (you can do online search and test each IP address with ping command and pick the one with the lowest latency). Connect your network devices one at a time and allow 30min of testing for each device and see if any of those devices is the cause for the router lag problem.

Test and see if wifi is the only type of connection that experiences the lagging problem. If wifi has problem while wired network connection doesn't, that narrows down the source of the problem to the router wifi settings, wifi hardware defect, or interference and eliminates the clients and the ISP as suspects.

There is a big chance that none of my above suggestions will solve anything if your son is torrenting with dht enabled and with crazy settings. Turn his machines(s) off and see if that changes anything. Although his machine might be one of those TV boxes...
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Last edited by teetee1 March 5, 2012 at 03:54 PM.
Joined May 2006
TBOTZON
2,235 Posts
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Original Poster
#7
Quote from teetee1 View Post :
I'd set everything back to default, reset the router, and then use wifi channel other than 1, 6, or 11. Use WPA/AES encryption and set up a passphrase/password for that. No problem with 4.2.2.2/4.2.2.1 as the two DNS addresses though there might be faster ones (you can do online search and test each IP address with ping command and pick the one with the lowest latency). Connect your network devices one at a time and allow 30min of testing for each device and see if any of those devices is the cause for the router lag problem.

Test and see if wifi is the only type of connection that experiences the lagging problem. If wifi has problem while wired network connection does, that narrows down the source of the problem to the router wifi settings, wifi hardware defect, or interference and eliminates the clients and the ISP as suspects.

There is a big chance that none of my above suggestions will solve anything if your son is torrenting with dht enabled and with crazy settings. Turn his machines(s) off and see if that changes anything. Although his machine might be one of those TV boxes...
Netgear is the one who has been having us change all those settings. The tv and blue ray have wifi and update via internet so I think that is why my son (15 yr so I never know if he knows what he is talking about) said they use it. We don't have anything else.
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#8
Quote from TBotzon View Post :
Netgear is the one who has been having us change all those settings. The tv and blue ray have wifi and update via internet so I think that is why my son (15 yr so I never know if he knows what he is talking about) said they use it. We don't have anything else.
I would still do as the above poster suggested. The settings they had you change are not advisable to run under and will not likely fix your problems. As we said before the model of router you have is good, it is likely you have a bad copy and will need to RMA it.
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Joined May 2006
TBOTZON
2,235 Posts
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Original Poster
#9
Quote from LiquidRetro View Post :
I would still do as the above poster suggested. The settings they had you change are not advisable to run under and will not likely fix your problems. As we said before the model of router you have is good, it is likely you have a bad copy and will need to RMA it.
Thanks!
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