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Comcast Cable line not buried?

Jedi5 1,401 April 12, 2012 at 07:30 AM
Recently had Xfinity cable installed at my house.
What I didn't notice at the time but did this morning was that I have a cable running across my backyard not buried.

Is this something that Comcast should take care of or should I just do it?

22 Comments

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Joined Jun 2005
Let Sleeping Dogs Lie
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#2
they are supposed to but if you can it will probable be done better but call them as they may have a crew coming out tomorrow to do it.
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Joined Jan 2007
Sith Lord
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#3
I wish I would have known how the install would have taken place.
Just googled this subject and I'm seeing complaint after complaint on cable lines just being draped across lawns instead of being buried. Many customers waiting 2-3 months for Comcast to come out and do something.

Drat...
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American Outlaws - USMNT supporters
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#4
I ended up quitting comcrap over this. Condo assoc was on me for it and comcast wouldnt come.
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Joined Jun 2005
Let Sleeping Dogs Lie
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#5
You can contact whichever city organization manages the contract to have comcast service your are. For Cable and Telephone companies the PUC or some similar organization controls them and so if you file a complaint you might get action, you can also find out how long they have to bury the cable. You could also cut the cable off at both ends then call Comcast and tell them your cable is not working Smilie
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#6
Quote from komondor View Post :
You can contact whichever city organization manages the contract to have comcast service your are. For Cable and Telephone companies the PUC or some similar organization controls them and so if you file a complaint you might get action, you can also find out how long they have to bury the cable. You could also cut the cable off at both ends then call Comcast and tell them your cable is not working Smilie
Just make sure you've coordinated with a neighbor to share services for a short time while you get your line fixed!
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#7
The install person or crew does the installation of the service but there is a separate department that is responsible to come out and bury the cabling. Now that could be done anywhere from same day to 2 weeks from the installation. AT&T and Comcast kind of run hand in hand when it comes to time frames. I'd wait a little bit before calling Customer Service and complaining.
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#8
Yep, the "bury the line" crew is just a sub'ed out service to anybody that can use a spade.
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Joined Jan 2007
Sith Lord
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Original Poster
#9
Ok... but the line is supposed to be buried, right?
I mean I know it is... At least I think it is... but I also know Comcast is going to give me the run around with some lame excuse as to why it is not buried.

I looked out the window this morning and see this big black cable line just sprawled out in the backyard and I was like WTF is that.

I think I'm going on week 3 on Comcast now.
Is it still to soon to call or should it have been done by now?

Thanks everyone!
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#10
Are you kidding...call and bitch. My sister just went through this and she was calling on day 2 and had it buried by day 4. They gave her false info on when someone would be there 4 times, but she kept calling and demanding service.
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#11
Quote from Jedi5 View Post :
Ok... but the line is supposed to be buried, right?
I mean I know it is... At least I think it is... but I also know Comcast is going to give me the run around with some lame excuse as to why it is not buried.

I looked out the window this morning and see this big black cable line just sprawled out in the backyard and I was like WTF is that.

I think I'm going on week 3 on Comcast now.
Is it still to soon to call or should it have been done by now?

Thanks everyone!
Yeah it should be buried as the elements would just wither away that cabling if not buried. Just be careful of someone forgetting about your location and they never get around to it until reminded. If you're at week 3 then you need to be calling someone.
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#12
Not only should it have been buried, it should be run through some tubing in the ground as well. The initial installer was likely paid by the job rather that by the hour so they were lazy.
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#13
I had one exposed for over a year before someone came out and buried it. Calling was pointless for me, it finally got buried because the outside connection got fried and when they came out to repair they indicated someone would come out soon and fix it. Apparently their repair crew actually had some pull because someone came out the next day.

Quote from Somesort View Post :
Not only should it have been buried, it should be run through some tubing in the ground as well. The initial installer was likely paid by the job rather that by the hour so they were lazy.
never seen this happen
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Last edited by moey April 12, 2012 at 01:35 PM. Reason: Automerged Doublepost
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Sith Lord
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Original Poster
#14
Quote from Somesort View Post :
Not only should it have been buried, it should be run through some tubing in the ground as well. The initial installer was likely paid by the job rather that by the hour so they were lazy.
This was my guy then. When he got my house for the install, he told me the room I wanted already had to be prewired(behind the walls) with cable. Meaning that all he had to do was connect the modem to the wall. I was like you got be fking kidding me. I was like if that's the case, I can do that.

I told him some lame story how I explained to Comcast prior to install that this a new room not prewired and they assured me it wouldn't be a problem. He hemmed and stalled trying to get out of it. Finally I said I would help with the install.

He went outside to connect the cable while I was inside running my fish line to across the ceiling and what not. The install was actually very easy. Took another 15 minutes or so which he didn't want to do. I wish I would have seen right then and there what he was doing outside.
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#15
Quote from moey View Post :
never seen this happen
My place has a section of PVC running from the street box under the ground up to my exterior wall. Worked well when Cox replaced the line by just taping the new one to the end of the old and pulling it through.

I have lived in several places where it was just buried a few inches deep and had problems. On one occasion, a dog dug up and ate through the line. Why it was buried in my neighbors yard I have no idea. One other house just had the plasitc rot off the cable due to being wet constantly from irrigation.

It may not be common practcice to run the line through tubing, but it should be.
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