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The dreaded Error 5 - Contact Support message and my Zune

Joe Davola 8,219 11,127 April 26, 2012 at 09:27 AM
So I've had and used my trusty 120GB Zune for over 3 years. Then totally out of the blue while fixing some genres and album names, my Zuney became unresponsive. I then rebooted it and the lovely Error 5 - Contact Support message came up and for the first time I heard my Zuney's little heart/hard drive clicking away. Sadwalk

Believe me, I tried everything suggested by Microsoft and what I found on-line, but nothing worked.

Anyone have any experience with this? Is it as simple as replacing the hard drive? It seems like a PITA to replace the hard drive. Is that true? Can I put an 80GB drive to replace the 120GB drive just because those drives are cheapert? Should I just sell it for $50 or so on Fleabay since I can use my DROID RAZR as my media player (which I often do anyway)? Can I ask anymore questions? laugh out loud

As always, reps will be provided. nod

3 Comments

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#2
hard drives "clicking away" are usually a bad thing. If this clicking is periodic [wikipedia.org], I would try putting it in a sealed ziplock bag in your freezer for an hour or two and then try turning it on / connecting it to your computer. This likely won't fix anything long term, but may breath a little bit of life in to it and could help id if the hard drive is the cause.

You could try taking it apart and running some tests on the drive outside of the zune. While you could try replacing the hard drive, it's debatable if it's worth it. I've never really used a zune, but if you replaced the drive there's a good chance the device requires software on the drive or that the drive is formatted in a special manner. I'm sure people have figured out ways to do this, but I don't know what they are.

I would probably put my money towards a really big micro sd card rather than trying to repair the zune.
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#3
Quote from jkee View Post :
hard drives "clicking away" are usually a bad thing. If this clicking is periodic [wikipedia.org], I would try putting it in a sealed ziplock bag in your freezer for an hour or two and then try turning it on / connecting it to your computer. This likely won't fix anything long term, but may breath a little bit of life in to it and could help id if the hard drive is the cause.

You could try taking it apart and running some tests on the drive outside of the zune. While you could try replacing the hard drive, it's debatable if it's worth it. I've never really used a zune, but if you replaced the drive there's a good chance the device requires software on the drive or that the drive is formatted in a special manner. I'm sure people have figured out ways to do this, but I don't know what they are.

I would probably put my money towards a really big micro sd card rather than trying to repair the zune.
Thanks. Repped. As of right now I think I'll try the freezer option (just for laughs) and if it doesn't come back to life, I'll just sell it on Fleabay and let someone else deal with it.

FYI I have a 32GB microSD and I believe that's the biggest the RAZR can handle. Although if I have service and battery, I find the Audiogalaxy app great to access all 10k songs on my desktop hard drive and I only need to put my "critical" music and a few videos and movies on my microSD card.

Thanks again.
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#4
does it repeatedly click or one click and off? If it's the latter, try re-seating the cable that connects it to the system-board (if you have easy access). I have that problem periodically with my Samsung mp3 player
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