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Walgreens Balance Rewards Program - Experiences, Discussion, How-Tos

WBBell 6,123 12,948 September 6, 2012 at 04:16 PM More Walgreens Deals
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Last Edited by WBBell September 6, 2012 at 04:17 PM
It seemed like we needed a thread just to talk about all the questions, hints, gotchas, and so forth that will inevitably arise with the nationwide rollout of "The Card".

Post 'em here! Big Grin

I'll kick it off. It looks like the "Earn 10 points for every $1 spent" from the test market has been left out of the nationwide program ??

Community Wiki

Last Edited by dodgeball November 17, 2014 at 05:37 PM
Walgreens Balance Rewards Program phone number: 1-855-225-9225

Balance Rewards Terms and Conditions [walgreens.com]

Balance Rewards FAQ [walgreens.com]

Earning Points:
- Receive points on certain promoted items
- Receive 500 points per Rx filled
- Receive 20 points for every mile walked/run under the Walk/Run with Walgreens program and 20 points per daily weigh-in. (Walgreens defines 1 mile as 2,000 steps; max 1000 points/month); Limit 20 points per mile, 1,000 points per month. Limit 20 points per log, one log per day.
- Occasionally, there is a promo for overall spend (i.e., Spend $75 get 10,000 points)

Card:
- If you sign up on the website, you will not automatically be sent a card.
- A physical card is not required, though it will probably make your transactions go faster.
- If you do not have a card, then you will use your phone number.
- Pick up a card at any store and they can link the card to your account.

Availability of Points:
- Points are credited immediately and you can use them on your next transaction - unless the system is "Offline" - but Offline has not been reported since launch week.

Redeeming Rewards:
- After any transaction, tell the cashier you want to redeem points. You will then make a selection on the PIN pad. The value is credited to your transaction instantly.
- Redemption Value is like cash; it does not reduce your sales tax; however it can be used to pay the sales tax.
- Official Point redemption Levels: 5000 ($5), 10000 ($10), 18000 ($20), 30000 ($35), 40000 ($50). These levels will appear on the pin-pad.
- Semi-official: 1000 ($1), 2000 ($2), 3000 ($3). These choices are not available on the pin pad. The cashier will have to press Redeem Points on the screen.

Other items of interest:
- Card is required to get the sale prices. In-Ad Coupons (also known as IVC) will require both card and coupon.
- Points offers are apparently unlimited unless stated in the ad.
- Register Reward program is unchanged for now. Card is not required to get RR or redeem RR, but is required to get any sale price.
- If an offer says buy X get Y points, you can buy multiple X in the same transaction and get multiple Y points.
- If an offer says buy X or more, get Y points, then you will only get Y points no matter how many X you buy. (But, some exceptions have been reported.)
- The periodic $/$$ coupons ($5 off $25, $10 off $35) will affect proportionally "buy $X get Y points" deals.
- Adding items to cart on walgreens.com is a very handy way to evaluate how many points you will receive for any given items.

Restrictions and other worries:
- Using any amount of points value or store credit card (W card) to pay means no points earned for any items in your ENTIRE transaction.*
- Card can be scanned about 20 times per day. Beyond that will require a manager override.
- Points can't be earned on the standard list of excluded items (alcohol; dairy; tobacco; stamps; phone/prepaid cards; etc.)
- Points can't be spent on the same standard list of excluded items, including prescriptions
- No points on prescriptions in AR, NJ, NY; instead you get 10 points per $1 spent on certain OTC medications
- Returning items will result in deduction of any points awarded for that item.
- Returning items that were part of a Buy $X get Y points type deal, even if only one small item, will cause all Y points to be deducted.
- System will not allow points to be used to purchase gift card.
- Account must have activity every 6 months or all points are forfeited; a $.10 filler item purchase will preserve points balance. Points and rewards expire three years after they are earned or if an account has been inactive for 6 months.
* Exception: In Dec 2012, there was a deal where you earned 2500 if you spent 10000. This was a specific exception to the rule that was promoted in the store.

Program features that have been eliminated or changed:
- The Test Market program offered 10 points for every dollar spent. This feature was removed from the national program.
- The Test Market offered deals of the form "Receive 10x Bonus Points" on certain items. This went away too.
- The Test Market had a catalog of prizes for which you could redeem your points. This was also removed.
- The Test Market had a feature called a "Clipless Coupon". This was a nice feature where you got the IVC prices without needing to present the IVC. Also gone.
- The National Program, at launch, had a feature where you could redeem more points value than your amount due. For instance, you can redeem $20 worth of points on a $19.93 transaction and eat the seven cents. This was handy in some scenarios. This feature was removed in 5/2013.

To sign up online:
Link [walgreens.com]
- Can use phone number provided during signup at register

Missed points:
- If you forgot to scan your card, login to the walgreens site and enter them there. You supply the RFN# from your receipt. For amount you should supply TOTAL + MFG COUPON SAVINGS.
- Manager can scan a 500 point bar code to make up for missing transaction points.

412 Comments

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Joined Jun 2009
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#46
Seriously WAGS, just how much more effed up do you want your stores???? This balance reward thing is a load of smoldering, fly infested, $hit!!!! Not like anything at WAGS ever worked the way it was supposed to, and you hire morons that you don't train!

I am seriously considering sending an introduction letter to WAGS corporate office. I would like to let them know up front that I will be charging a consultant fee of 200.00 per hour for training their employees. I will tell them that my time will begin at the point in the transaction where I have to tell their employee how to use their register without crashing it. My time will end when they finally pull their head out of their a$$, my transaction is completed correctly and I leave their store.

This may sound a bit crazy, but I wouldn't be surprised if the morons at the corporate office actually mailed me a payment!

If I had a nickle for every time a register crashed, or they had to void my transaction and start over I would be a rich woman. Blowup
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Joined Feb 2005
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Original Poster
#47
FWIW, Wag customer service gave me the following info:

- Offers are unlimited unless stated in the ad. This applies to points offers and sale prices.
- If an item is stated as limited, register will enforce limits per card.
- Excepting any limit, multiple points items can be purchased in one transaction and multiple points will be awarded.
- Register Reward program is not changing.

We shall see if this bears out.
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woot
Joined May 2007
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#48
[QUOTE=bailey327;53091782]That does help. Hope my stores get better about shelf-tagging.

I guess we shouldn't sign up online now and wait to find them instore.[/QUOTE]
I'm debating whether to sign up online or in store. Please explain your reasoning. I'm hesitant about instore because I 'listened in' while another woman tried to sign up. She was asked to input her telephone number into the pad. Some of her info then showed up on the cashiers screen. (I hate this) They already had/or she had to provide name, address, BIRTH DATE, email address and I don't know what else, cause I walked away. It was getting painful, cause the cashier is foreign, and kept getting the info wrong. In the end, customer didn't get a card anyway. Cashier said that it didn't work. (??)

I never give my real DOB for something like this. I'm already signed up to get Wag's emails, but for some reason don't get them. Or, rarely do. I want to do as I did for CVS. After I smartened up, I used generic name if I signed up the card, rest didn't sign up.

I'm wondering if the Wag's cards have to be 'activated' by cashiers. OR can we find one in store and use it?

I don't mind registering one with real TN (so I remember it), but dammit, then they get lots of info anyway!
Quote from WBBell View Post :
I have observed over many years of Wagging that most of Wags customers are not browsers. They are convenience shoppers. These shoppers will not care about this card, or will want it or use it. They use Wags as a mega-convenience store – run in, get a couple of things quick, and pay whatever the price is. If it happens to be on sale, great, if not, great. They do not want to jump through 10 hoops that will slow them down.

I agree with dodgeball above. Wags will very happily let you skip the card and pay full shelf price for anything.

I would assume that they will have stacks of new forms/cards out for the taking. Then just never register the card. Back when I was more of a CVSer than a Wagger ... well, let us simply say that I have had few CVS cards in this lifetime.


As far as redeeming $50 value, that may be a problem for those who operate in constant coupon/roll/low spend mode. I have no problems spending $50 in Wags, just buy milk, cheese, frozen food, bread, etc and it goes pretty fast.
Combined my replies above.
Quote from UsinQs View Post :
WBBell - Thanks and Repped! for starting this thread!

Weeks ago, my sweet little (clueless) cashier wanted me to sign up for the card . . . so being a sweet little (clueless) shopper, I obliged.

It was painful - she had no idea what she was doing.
A screen came up for me to input my name, then their computer base already had me in there with several addresses and several phone numbers. Stick Out Tongue

At least in my experience, I had to register with all my information right then to get my card.
Of course, I've used it on transactions since and gotten no points - which is what I expected.

very, very interesting times a'comin' . . .
Big Brother....ugh.

What other info did you have to give?
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marcia
North Jersey
#49
If you sign up online now, you have a chance to win a million points. I debated about doing that because I didn't think I would have the card in time, but a cashier told me I could pick up a card in the store and they would link it to my account using my phone #, since you give them that info when you sign up online. She also said that if you forget your card, your phone number can be given in order to get the discount... like other stores do.
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#50
Quote from marciadel View Post :
Quote from bailey327 View Post :
That does help. Hope my stores get better about shelf-tagging.

I guess we shouldn't sign up online now and wait to find them instore.
I'm debating whether to sign up online or in store. Please explain your reasoning.
I thought I had to have the actual card in hand and that it wouldn't be shipped in time. Now that we know we can key in a phone number, I am skipping the mess at the store and I signed up online. Was easy. Used an older phone number too.
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Hug2 Love to the PEEPS! Hug2
#51
Quote from bailey327 View Post :
I thought I had to have the actual card in hand and that it wouldn't be shipped in time. Now that we know we can key in a phone number, I am skipping the mess at the store and I signed up online. Was easy. Used an older phone number too.
According to one of walgreens replies on facebook they aren't shipping out cards for those who signed up online. So anyone who wants an actual card will have to go pick one up in store and have it linked to you account.
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#52
so let me see if I got this straight,

I can use an RR to pay for an item that gives Points?

...and vice versa

I can use Points to pay for an item that gives an RR?
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Last edited by rosaries September 16, 2012 at 07:21 PM.

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Joined Nov 2008
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#53
Quote from bailey327 View Post :
I thought I had to have the actual card in hand and that it wouldn't be shipped in time. Now that we know we can key in a phone number, I am skipping the mess at the store and I signed up online. Was easy. Used an older phone number too.
Most stores in our area have cards at each register to go ahead and get them out there before the dread 9/16 and 9/30 panic time.
Quote from shedevil2530 View Post :
According to one of walgreens replies on facebook they aren't shipping out cards for those who signed up online. So anyone who wants an actual card will have to go pick one up in store and have it linked to you account.
Correct and it is a easy process to do.
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#54
Quote from CountryFan View Post :
Most stores in our area have cards at each register to go ahead and get them out there before the dread 9/16 and 9/30 panic time.

Correct and it is a easy process to do.
I thought 9/16 and forward you need card to get sale prices. Whats the 9/30 significance?

Going to sign up now, online.
I realize that if I use my landline number they'll automatically have all my info. Does anyone know if they get Name and adr if you use cell number?
How bout a fake number, as I see some have used. Has anyone gone to store and had that number matched to card? Do they insist on getting the rest of the info at store?

Gotta watch those 'fake' or 'old' tele numbers, as they very well could be someone else's real number! Roll Eyes (Sarcastic)
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#55
Ok just came back from shopping Mitchum is giving 2000 points for each 1 I was buying 4 in a transaction and getting 8000 points.
Revlon is just 1 3000 points for $15 I tried a $75 Revlon purchase and only got 3000 points. Also revlon spitting out a $2 or $4 cat off of tools.
Register locks up after 20 transactions with the card and mgr needs to come over and override the system. I stopped after that. I did redeem 40000 points for $50 worth of stuff worked very well and did recieve RR.

I did revlon 17 times
I did mitchum 3 times
recieved points every time
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Last edited by Babybullydixie September 15, 2012 at 09:20 PM.
Joined Nov 2008
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#56
Quote from marciadel View Post :
I thought 9/16 and forward you need card to get sale prices. Whats the 9/30 significance?

Going to sign up now, online.
I realize that if I use my landline number they'll automatically have all my info. Does anyone know if they get Name and adr if you use cell number?
How bout a fake number, as I see some have used. Has anyone gone to store and had that number matched to card? Do they insist on getting the rest of the info at store?

Gotta watch those 'fake' or 'old' tele numbers, as they very well could be someone else's real number! Roll Eyes (Sarcastic)
Between 9/16 and 9/30 you don't have to use the card for sales prices, do for points to be earned, but starting 9/30 you HAVE to have to card for sale prices according to the Managers I have talked to.
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#57
Quote from Babybullydixie View Post :
I did redeem 40000 points for $50 worth of stuff worked very well and did recieve RR.
So i guess we won't have to wait 3-4 days to get the points like they said. Happy about that!! Thank you for sharing

Also no one's mentioned it yet but i read a confirmation that coupons do not affect the points!!!
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Last edited by shedevil2530 September 15, 2012 at 11:20 PM.
#58
Quote from marciadel View Post :

Gotta watch those 'fake' or 'old' tele numbers, as they very well could be someone else's real number! Roll Eyes (Sarcastic)
I would just call that number and see if someone answers? This way you can verify and have peace of mind.
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Joined Jul 2008
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#59
Quote from marciadel View Post :
I realize that if I use my landline number they'll automatically have all my info. Does anyone know if they get Name and adr if you use cell number?
How bout a fake number, as I see some have used. Has anyone gone to store and had that number matched to card? Do they insist on getting the rest of the info at store?

Gotta watch those 'fake' or 'old' tele numbers, as they very well could be someone else's real number! Roll Eyes (Sarcastic)

I signed up online using my cell number. I already had a wags account so they already have all of my personal info.

I already juggle 3 CVS cards and 3 RA cards; I don't think I can manage more than one wags card until I see how all of this is going to play out.

GAAAAAHHHHHH!!!!!!!!! Head Bang
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Some people need a sympathetic pat on the head ... with a hammer.

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Joined May 2008
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#60
Quote from marciadel View Post :

Gotta watch those 'fake' or 'old' tele numbers, as they very well could be someone else's real number! Roll Eyes (Sarcastic)

I believe a workaround for not wanting to use your real number or take a chance on a made up number actually belonging to someone else would be to use a business phone number. My place of employment has one incoming number that customers call, but a lot of actual lines with phone numbers that in no way will be connected to any other actual person. I plan to use the landline number in our stockroom for hubby's phone number since I already tied our landline number up with my card.. What do you all think of that plan? Am I missing something? (Other than having to remember it that is. laugh out loud I will take a Print Screen of his online signup so I can go back and check it if I forget.)
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