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BIOS doesn't detect SSD anymore

StephenMilone 535 41 November 18, 2012 at 07:38 AM
So, probably like a few other slickdealers, I grabbed a 120GB Kingston HyperX 3K SSD a few months ago.

It's worked fine for a while, then after one reboot, the computer didn't post.

After troubleshooting everything, I realized the computer wouldnt boot with the SSD connected.

I went to Kingston's RMA dept and told them my story and got a warranty replacement approved.

Now yesterday I finally get my replacement in hand, and started rebuilding my OS. (Win7 32bit)

Going through the process of installing drivers / software / updates I was required to reboot, about the 7th or 8th reboot...my computer did the same exact thing! Would no longer post.

I emailed the RMA dept, but i figured I see if anyone on slickdeals either knows a trick or 2, or have dealt with this too as this drive is often a front pager. Thanks in advance.

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#2
Did you try using different SATA cables? If you can, put in a laptop or a some other computer.
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#3
Quote from Happyjohnny View Post :
Did you try using different SATA cables? If you can, put in a laptop or a some other computer.
Yes tried different sata cables/ sata ports / power cables. All the same outcome for the first drive and then I tried all again on the 2nd drive, no difference

And yes I also tested it on another computer, the bios gets stuck at detecting attached drives.
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#4
Which MBO do you have? Maybe try updating BIOS to a newer one?
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#5
What are the ACHI settings in your BIOS set to?
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Last edited by davepry November 18, 2012 at 08:49 AM.
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#6
Quote from davepry View Post :
What are the ACHI settings in your BIOS set to?
both computers are set to ACHI not IDE.

Quote from Happyjohnny View Post :
Which MBO do you have? Maybe try updating BIOS to a newer one?
Intel DB33BU mobo w/ latest bios.it's an old LGA 775 board, so it's latest bios is from 2009.
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Last edited by StephenMilone November 18, 2012 at 09:04 AM.
#7
Clearly the SSD is defective.
There's no polite way of saying this, so I'll just say it like it is.
Don't buy any more POS SSD's.
Either buy Intel, or Samsung 830 or Crucial M4.
There rest are nothing but headaches.
If Kingston gives you another new one, sell it on ebay and let someone else deal with it.
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#8
FYI hard drive is not required for a computer to POST. I know it looks like BIOS isn't reading your SSD but you may actually have a mobo issue.
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#9
Quote from Ero View Post :
FYI hard drive is not required for a computer to POST. I know it looks like BIOS isn't reading your SSD but you may actually have a mobo issue.
Very true and I understand why you posted this, as the OP said that the computer wouldn't post, but later on, he mentions that the SATA drives are not detected, so evidently it does post.
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#10
thanks everyone. kingston RMA dept fwd'd my issue to the support dept, I'll see what they tell me.

hopefully i get a new device to sell.
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#11
Quote from StephenMilone View Post :
thanks everyone. kingston RMA dept fwd'd my issue to the support dept, I'll see what they tell me.

hopefully i get a new device to sell.
didn't see this this mentioned but are you using a 3rd pty SATA III controller?
Have seen that happen and the solution is to install using a SATA II port and then swap to a SATA III once all drivers are properly installed.

Also hope you haven't mixed SATA 3.0 port with std SATA cable
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Last edited by sr71 November 21, 2012 at 07:40 AM.
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#12
Quote from sr71 View Post :
didn't see this this mentioned but are you using a 3rd pty SATA III controller?
Have seen that happen and the solution is to install using a SATA II port and then swap to a SATA III once all drivers are properly installed.

Also hope you haven't mixed SATA 3.0 port with std SATA cable
Isn't it a myth that SATA III requires non-std SATA cable to achieve 6Gbps speed?
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#13
Quote from teetee1 View Post :
Isn't it a myth that SATA III requires non-std SATA cable to achieve 6Gbps speed?
Correct.
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#14
Quote from teetee1 View Post :
Isn't it a myth that SATA III requires non-std SATA cable to achieve 6Gbps speed?
true for SATA 150 vs. SATA 300 - but I have found SATA III ports to be definitely more finicky


myth or not is entirely your choice but SATA docs:
http://www.serialata.org/document...o-6gbs.pdf
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Last edited by sr71 November 21, 2012 at 08:31 AM.
#15
I too bought the same SSD. My Desktop is a C2D Processor and MSI G41.
I installed Windows 8 and after complete install, it restarted and I did search in IE for Chrome.
Whole system Froze and that was end of it. No longer recognized by BIOS or external enclosure.
Requested an RMA today.
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