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Company made a price mistake, and shipped my orders. They've now billed me at full price without authorization...(resolved, for now...)

705 751 January 23, 2013 at 05:17 PM
Over the weekend, I placed a few orders for what I knew was an obvious price mistake - several Apple accessories (lightning cables, adapters) discounted down to $0 - thinking that the order would be canceled. To my surprise - it worked - I received several packages today containing exactly what I had ordered, and amounting to a total of around $300-$400. Today, I received a call from the company. I was busy and didn't answer, but they left a message asking me to call them back.

Moral ethics aside - on what grounds does the company have to ask for the items back? What rules are in place to protect me in these situations? I know that keeping the stuff is morally wrong - I didn't hack their systems and change their pricing - but I sure would love to be able to keep the items (I actually needed to everything too, and was planning to give some away to family if it shipped).

(Lastly, as a side note, this isn't some tiny small business that made the mistake - it's a big multi-billion dollar behemoth that a good number of us here in the US use every single day.)

*edit*
the company is one of the 4 major US cell phone providers in the US, and it's not T-mo or Sprint...

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#31
Pretty immoral.
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Quote from charles052
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You have blind faith whereas I do not.

Quote from skiman
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I can't escape the mental picture. theblaze.com is very clearly some sort of information anus yet some posters seem eager to attach their lips and deliver the product here.
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#32
omg call them back..you don't have to do anything they ask.
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#33
Quote from vaultaddict
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Pretty immoral.
About as immoral as the company failing to invest enough in testing their website software.

Companies do this sort of thing (break contracts, etc) all the time and the loser chalks it up to the cost of doing business.
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$trange but true
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#34
Quote from 124nic8
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About as immoral as the company failing to invest enough in testing their website software.

Companies do this sort of thing (break contracts, etc) all the time and the loser chalks it up to the cost of doing business.
i could justify the morality of scheming verizon (for example) out of $400 of goods if you were doing it in protest of their policies and the way in which treat their customers, but to dumb luck stumble into this situation and then later try to justify it? i can't reconcile the morality behind that approach.
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Rumble, young man, rumble. These are interesting times we live in. Punctuation is key. Fruit is nature's candy.

http://3.bp.blogspot.com/-ZI0kUOu...ding_scene
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#35
Quote from 124nic8
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About as immoral as the company failing to invest enough in testing their website software.

Companies do this sort of thing (break contracts, etc) all the time and the loser chalks it up to the cost of doing business.
Or they have legal disclaimers like Amazon:
Quote :
With respect to items sold by Amazon, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Amazon is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.
That actually spell out their policy.
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Quote :
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#36
Quote from Favrerox
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Or they have legal disclaimers like Amazon:


That actually spell out their policy.
But that doesn't say what happens if they ship the order before discovering the price mistake.
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#37
Quote from 124nic8
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But that doesn't say what happens if they ship the order before discovering the price mistake.
No it does not. Here comes the morality phenomena again. Jawdrop
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#38
Quote from PartyInTheUSA
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If the items were 50% off or even 75% off you might have a case of just taking advantage of a good deal. Frankly when you "buy" $400 worth of items for $0 they can probably make the case that you were knowingly trying to defraud them by exploiting a glitch in their website. I won't comment on what their legal options are as I am not an expert, but I wouldn't assume that Verizon has no way of trying to recoup their losses if they try to do so.

Either way good luck to you.
So when is it a "a good deal" vs "fraud"? 80% off? 90%? 95%? I certainly don't feel like I defrauded the company. I simply placed an order for items on their site and paid the requisite shipping costs, nothing else. Did I know that it was a mistake? Absolutely.

As a thought exercise, how many of us here would honestly not try to take advantage of a pricing error, whether in store or online? How would you feel if you went in to a big box store like best buy, and they mis-priced an iPad for $0, sold it to you at that price, and then called you up the next day saying they made a mistake and asked for it back? Would it be any different than my situation here?
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#39
Quote from thikthird
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i could justify the morality of scheming verizon (for example) out of $400 of goods if you were doing it in protest of their policies and the way in which treat their customers, but to dumb luck stumble into this situation and then later try to justify it? i can't reconcile the morality behind that approach.
The company tried to save money by skimping on software development. They misjudged and it cost them in this case. The amount is peanuts compared to their expenses to prevent it, so it is likely a win-win in any case.

If they guilt you into paying up, it's win only for them.
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#40
Quote from moshassuk
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So when is it a "a good deal" vs "fraud"? 80% off? 90%? 95%? I certainly don't feel like I defrauded the company. I simply placed an order for items on their site and paid the requisite shipping costs, nothing else. Did I know that it was a mistake? Absolutely.

As a thought exercise, how many of us here would honestly not try to take advantage of a pricing error, whether in store or online? How would you feel if you went in to a big box store like best buy, and they mis-priced an iPad for $0, sold it to you at that price, and then called you up the next day saying they made a mistake and asked for it back? Would it be any different than my situation here?
So what's the problem then? Answer your phone, be a man and find out why they are calling you. If you feel so justified, I don't understand your reluctance to talk with them.

Otherwise to me it just sounds like you're trying to get others to say what your itching ears want to hear.
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#41
Ahhh, the best of society are right here on slickdeals. I keep forgetting that,...
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#42
Quote from moshassuk
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So when is it a "a good deal" vs "fraud"? 80% off? 90%? 95%? I certainly don't feel like I defrauded the company. I simply placed an order for items on their site and paid the requisite shipping costs, nothing else. Did I know that it was a mistake? Absolutely.

As a thought exercise, how many of us here would honestly not try to take advantage of a pricing error, whether in store or online? How would you feel if you went in to a big box store like best buy, and they mis-priced an iPad for $0, sold it to you at that price, and then called you up the next day saying they made a mistake and asked for it back? Would it be any different than my situation here?
Lol don't try to project your lack of morals on other people here with your iPad example. Yes I would return my free iPad to best buy even if they had no legal recourse against me.

My only point was that I am not Verizon's legal / billing department and I have no idea what actions they can or cannot take against you if they so choose. When you unjustly enrich yourself by exploiting a website error to get $400 worth of stuff for free its possible that they might try to do things to correct their mistake.

Why not talk to them and state your case If you are so confident in your position? Maybe they will agree and let you keep the stuff for free. You never know.
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#43
OP - Keep your stuff and don't answer their calls.
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#44
On the phone with them now - the first lady has no idea why I've been called up, but I think I'm being transferred to some "equipment fraud" department. Let's see what happens...
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#45
Quote from moshassuk
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Moral ethics aside - on what grounds does the company have to ask for the items back?
On the grounds that the company made a good faith mistake. You were aware of the mistake and tried to take advantage of it.
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