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Company made a price mistake, and shipped my orders. They've now billed me at full price without authorization...(resolved, for now...)

moshassuk 689 729 January 23, 2013 at 05:17 PM
Over the weekend, I placed a few orders for what I knew was an obvious price mistake - several Apple accessories (lightning cables, adapters) discounted down to $0 - thinking that the order would be canceled. To my surprise - it worked - I received several packages today containing exactly what I had ordered, and amounting to a total of around $300-$400. Today, I received a call from the company. I was busy and didn't answer, but they left a message asking me to call them back.

Moral ethics aside - on what grounds does the company have to ask for the items back? What rules are in place to protect me in these situations? I know that keeping the stuff is morally wrong - I didn't hack their systems and change their pricing - but I sure would love to be able to keep the items (I actually needed to everything too, and was planning to give some away to family if it shipped).

(Lastly, as a side note, this isn't some tiny small business that made the mistake - it's a big multi-billion dollar behemoth that a good number of us here in the US use every single day.)

*edit*
the company is one of the 4 major US cell phone providers in the US, and it's not T-mo or Sprint...

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Joined Apr 2009
MakeAmericaGrr..hateAgain
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#61
Quote from TRNT View Post :
I recall that on family plans only one person can make changes and only one person's SSN and credit is at stakes. If so, it seems they are breaching someone's privacy.
Hmm.....how about this:

Mother is the primary account holder. Son uses mother's info to buy the stuff but uses his own info for SHIP TO. So now the company calls him as a recipient and the mother as the purchaser.
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Joined Apr 2009
MakeAmericaGrr..hateAgain
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#62
Quote from 124nic8 View Post :
About as immoral as the company failing to invest enough in testing their website software.

Companies do this sort of thing (break contracts, etc) all the time and the loser chalks it up to the cost of doing business.
Two wrongs...

I have been wronged by businesses before. And if I am lucky enough to be able to get back at them this way I will do it in a heartbeat. But absence of a grievance, I will not try to pretend that I am not wronging a business.
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#63
Quote from BigBananaMess View Post :
So, if it cost $0.01 it would be okay but $0.00 is immoral?
How do you come up with that conclusion? Are you capable of critical thought?

"If you know that you are exploiting a mistake" doesn't have anything to do with $0.00 or $0.01. It doesn't even require you to do research. If you don't know you are exploiting a mistake, then there's no problem.

Quote from BigBananaMess View Post :
So, you are an attorney now?
Do I need to be an attorney? Do you have anything intelligent to contribute?

I've taken basic law courses at a university. I know enough to know I am ignorant. I specifically used terms like "possibly" and provided a link with some information.
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Last edited by riznick January 25, 2013 at 01:02 PM.
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#64
Quote from TRNT View Post :
calling the mother seems to be breach of privacy unless the son gave the mother's info as a contact. Say my son and I are both ATT customers. They know we have the same last name but beyond that they do not know we are related.
I'm the primary account holder (my ssn), but mom is on the family plan. I'm sure they didn't know they were calling my mother, just picked someone else on the family plan and dialed it.

Anyway, I haven't heard back from them at all today. We'll see.
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#65
Quote from riznick View Post :
"If you know that you are exploiting a mistake" doesn't have anything to do with $0.00 or $0.01. It doesn't even require you to do research. If you don't know you are exploiting a mistake, then there's no problem..
And how do you know you are exploiting a mistake? Unless you somehow have inside info from the company one cannot know that. Lots of good stuff is free. Many companies have deals for $0.01 plus shipping. Maybe the $0.00 price was correct and they made their profit on s&h. You can speculate, but unless you work for the company you cannot know that information.
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#66
Quote from BigBananaMess View Post :
And how do you know you are exploiting a mistake?
That's up to you to decide. Did you really need to ask? People are capable of coming up with their own opinions and conclusions. Some things are more obvious than others.

Quote from BigBananaMess View Post :
Unless you somehow have inside info from the company one cannot know that. Lots of good stuff is free. Many companies have deals for $0.01 plus shipping. Maybe the $0.00 price was correct and they made their profit on s&h. You can speculate, but unless you work for the company you cannot know that information.
I never said otherwise.

Why don't you read the posts and think about them before you respond to them. You might realize you look like a lunatic and that you are arguing with someone who might actually be agreeing with you.
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Last edited by riznick January 25, 2013 at 04:27 PM.
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#67
Quote from TRNT View Post :
Two wrongs...

I have been wronged by businesses before. And if I am lucky enough to be able to get back at them this way I will do it in a heartbeat. But absence of a grievance, I will not try to pretend that I am not wronging a business.
You may be taking advantage of a failure to maintain adequate checks on their pricing, but if you pay their required price, even if it's $0, they "wronged" themselves.

I took advantage of such a deal at OD. They then charged my credit card w/o my permission. I disputed the charge and it was withdrawn. Not $400, but a lesson to the company to better their software quality control.
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#68
update: all charges have hit my credit card for the full amounts...
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#69
Quote from moshassuk View Post :
update: all charges have hit my credit card for the full amounts...
Do you have a copy of the receipt?
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#70
Quote from moshassuk View Post :
update: all charges have hit my credit card for the full amounts...
Yeah... Dispute that shit and send your CC company order confirmations and receipts.

Not your fault they agreed to sell you things for free.
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GeorgiaCarry [georgiacarry.org] Member

There is an answer in a question, and there is hope within despair
And there is beauty in a failure, and there are depths beyond compare
There is a role of a lifetime, and there's a song yet to be sung
And there's a dumpster in the driveway of all the plans that came undone
#71
Quote from PaintTheSkyGrey View Post :
Yeah... Dispute that shit and send your CC company order confirmations and receipts.

Not your fault they agreed to sell you things for free.
I agree. It's one thing to try and talk to you into doing the right thing, it's another to force you to.
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#72
Quote from charles052 View Post :
I agree. It's one thing to try and talk to you into doing the right thing, it's another to force you to.
If they had asked me to return it, I probably would have or at least argued the point and sought some sort of heavy discount.

If they just decide to illegally charge me without any sort of valid dialogue, then eff them. I'll keep the shit and hope they cancel my contract.
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#73
Quote from PaintTheSkyGrey View Post :
If they had asked me to return it, I probably would have or at least argued the point and sought some sort of heavy discount.

If they just decide to illegally charge me without any sort of valid dialogue, then eff them. I'll keep the shit and hope they cancel my contract.
I wasn't trying to be sarcastic. I really was agreeing with you whole-heartily. And still do.

What they did was wrong.
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#74
Quote from charles052 View Post :
I wasn't trying to be sarcastic. I really was agreeing with you whole-heartily. And still do.

What they did was wrong.
I didn't take it as sarcasm. Just agreeing even more!
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#75
Quote from PaintTheSkyGrey View Post :
I didn't take it as sarcasm. Just agreeing even more!
Oh. Cool.
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