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Symantec Rebates - "Your rebate request did not pass our audit process"

ryanm2890 30 January 24, 2013 at 03:46 AM
Hello all,

I recently received invalid notifications on 3 Symantec rebates (more should be coming) all giving the reason "Your rebate request did not pass our audit process". I'm assuming this is 1 product per year thing that McAfee does (or did?) but it says this nowhere in any of the fine print on any of these Symantec rebates. I've contacted parago about this and I waiting for a response but I thought I would start this thread cause I'm sure other people will be in this same boat. If anyone else has any experience with this "invalid reason" or is in this same boat with Symantec, post you experience.

The offers I'm officially having this problem with are:
13-43642
12-41409
13-43641

P.S. first post so go easy on me

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Frys FAR deals searcher
2,794 Reputation
#16
On FW, I think they are reporting similar problems with ones they bought from Newegg. Looks like we will have to fight for our rebates and after we get that, stop playing this freebie game. My family/friends/co-workers will have to start doing this on their own now if they want something for free.
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#17
Ditto for Norton Internet Security 2013/Utilities/Ghost Bundle - Frys.com - 1/11/13

13-43641 - $50

13-43642 - $25

What's interesting is my wife and I both purchased this and submitted the rebates (different addresses, names, credit cards). Mine were processed just fine; hers didn't pass the audit process.
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#18
Quote from Superocean View Post :
On FW, I think they are reporting similar problems with ones they bought from Newegg. Looks like we will have to fight for our rebates and after we get that, stop playing this freebie game. My family/friends/co-workers will have to start doing this on their own now if they want something for free.

Quote from stevehuff View Post :
Ditto for Norton Internet Security 2013/Utilities/Ghost Bundle - Frys.com - 1/11/13

13-43641 - $50

13-43642 - $25

What's interesting is my wife and I both purchased this and submitted the rebates (different addresses, names, credit cards). Mine were processed just fine; hers didn't pass the audit process.
There goes my theory that it may have been a new year glitch. Looks like Super Ocean is right... all good things must come to an end
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#19
12-33641 Norton 360
12-33646 Norton 360
12-38982 Norton Internet Security

All the above offer nos. my rebate status shows invalid for below reason
Your rebate request did not pass our audit process
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#20
I have 6 rebates stuck with Norton now.

Was on call with the Norton support for about 3 hours explaining them how the rebate process works. At the end of the call, the Norton supervisor thanked me for explaining how the mail in rebate process works in the USA. He has promised he will esacalate this to their 'case heads' and get back to me on Monday, the 28th. I will update this thread with what he shares with me.

The one good thing that i found about during the call is that we can return any software purchased from Norton to their Ireland office. He mentioned the website of norton.com/retailrefund which will allow us to get our money back provided me follow the steps in the link. I dont know how valid his recommendation is specially since these reps from India are typically good with techie stuff. they have little knowledge of the business side of things.

The kaspersky rebate audits now sound even more scary to me. I have a fair bit of money stuck up with them. Can someone else also share any more info on the Kaspersky rebates that are becoming a problem ?
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Frys FAR deals searcher
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#21
Quote from dasframas View Post :
I have 6 rebates stuck with Norton now.

Was on call with the Norton support for about 3 hours explaining them how the rebate process works. At the end of the call, the Norton supervisor thanked me for explaining how the mail in rebate process works in the USA. He has promised he will esacalate this to their 'case heads' and get back to me on Monday, the 28th. I will update this thread with what he shares with me.

The one good thing that i found about during the call is that we can return any software purchased from Norton to their Ireland office. He mentioned the website of norton.com/retailrefund which will allow us to get our money back provided me follow the steps in the link. I dont know how valid his recommendation is specially since these reps from India are typically good with techie stuff. they have little knowledge of the business side of things.

The kaspersky rebate audits now sound even more scary to me. I have a fair bit of money stuck up with them. Can someone else also share any more info on the Kaspersky rebates that are becoming a problem ?
Forget Ireland, i'm taking back to their store and demand repayment or refund in full. I'll of course have printed copies of submissions and rejection letter. Make a fuss, they can shut me up with a refund. laugh out loud
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#22
Quote from Superocean View Post :
Forget Ireland, i'm taking back to their store and demand repayment or refund in full. I'll of course have printed copies of submissions and rejection letter. Make a fuss, they can shut me up with a refund. laugh out loud
Wow... after reading this thread, I started to feel sick... considering I have a ton of rebates outstanding at Parago from Trend Micro.

I just checked all of mine and everything says:
"Your rebate is valid and is scheduled for final processing."

Hopefully that means I'm in the clear.

Two Belkin rebates showed up as Invalid... yet they never sent me any notification or anything. I guess I'll have to be contacting Parago tomorrow.
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#23
Quote from picklesk View Post :
I already contacted them this morning, and they were not at all helpful. They told me they didn't know why symantec invalidated it and they would send it for review which would take 7-10 business days. I have my Norton antivirus which just came in the mail from frys and I am trying to decide if I should just send it back or do the rebate anyway, hoping all this will be resolved. This is such a disappointment to me because symantec rebates were always so easy, and quick to get back, with usually only a 3-4 week turn around. Blurg!
Same here

Norton Internet Security 2013/Utilities/Ghost Bundle - Frys.com - 1/11/13
13-43641 - $50

Got the same reply via chat.

As a data point the last successful rebate received was Norton premier upgrade $25 12-33645 frys 12/19 - 1/3 (received 1/24)
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#24
Quote from Superocean View Post :
Forget Ireland, i'm taking back to their store and demand repayment or refund in full. I'll of course have printed copies of submissions and rejection letter. Make a fuss, they can shut me up with a refund. laugh out loud
I dont have a Frys store within a 200 mile radius, but please do let me know how your trip to Frys works out. When i checked their online store policy they said no returns for software items that have been opened..
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#25
My rebates that are invalid are
Norton Internet security/ utilities & ghost triple bundle from frys
13-43641 $50
13-43642 $25
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Original Poster
#26
Quote from TDMVP73 View Post :
Wow... after reading this thread, I started to feel sick... considering I have a ton of rebates outstanding at Parago from Trend Micro.

I just checked all of mine and everything says:
"Your rebate is valid and is scheduled for final processing."

Hopefully that means I'm in the clear.

Two Belkin rebates showed up as Invalid... yet they never sent me any notification or anything. I guess I'll have to be contacting Parago tomorrow.
I think Symantec is doing the canceling, not Parago, so all other rebates through Parago should be okay. I've never had one flip on me from valid to invalid. Has anyone else had one flip?
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#27
Quote from stevehuff View Post :
Ditto for Norton Internet Security 2013/Utilities/Ghost Bundle - Frys.com - 1/11/13

13-43641 - $50

13-43642 - $25

What's interesting is my wife and I both purchased this and submitted the rebates (different addresses, names, credit cards). Mine were processed just fine; hers didn't pass the audit process.
Did you both purchase them during the holidays as well when they were free after rebate a few times?
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#28
If it's any consolation, a friend of mine did the 13-43641 triple bundle $50 rebate on the same day as mine, and got the approval (Your rebate is valid and is scheduled for final processing) email yesterday (1/24). He's pretty much done every Norton rebate that I've done.
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#29
Now I am glad that I did the FAR deals on N360 and NIS in June, September and November. Since then, I have plenty of licenses in stock that I did not jump in the other FAR deals lately.
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#30
From what I learned of the McAfee audit issue in 2010, the manufacturer is the one behind this so Parago/RebatesHQ can't really validate the rebate.

"Your rebate is valid and is scheduled for final processing." doesn't mean anything until you get your money back. They can go and change the status with any reason they want (audit, missing upc, missing receipt) at any time. I suspect Iolo blacklisted me. Rebates get processed for one day and then it turns to invalid due to missing upc or receipt. I stopped buying their products.

Just crossing my fingers and hope I get paid for the promised rebates from what I already bought. The Norton that just came in the mail, I will return and not bother with it. Don't want to do business with these people anymore.
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