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AT&T Uverse Internet 18 mbps, $28/month for a year

drewman 403 January 30, 2013 at 04:09 PM in Internet & Websites (3)
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Last Edited by zqk October 7, 2015 at 11:00 PM
AT&T U-verse High Speed Internet Max Plus

Download Speed up to 18 Mbps

$28 per month for 12 months (1 year contract)

--

A few days ago my last 12 month promotion expired, so I was going to be charged $46 for Uverse 6 mbps service (HSI Elite). For the last 12 months I had received $10 off per month.

I called AT&T Customer Service (800-288-2020) to see if there were any new promotions. At first, I was told the only deal they could offer me was $15 off for a year for the current plan with a 1 year contract, which would come out to $31 a month. Not a bad deal, but I can get about the same price with Charter with about 3X the speed.

I decided to press more, so the rep ask her manager to see if there were any other deals. She found a deal for 50% off the HSI Max Plus (18 mbps) for a year, which is normally $56 a month.

Here are the order details from my account:

AT&T U-verse High Speed Internet

SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term Active -$28.00
AT&T U-verse Internet 1 Active $56.00
TOTAL $28.00

--

Note that there is an early termination fee of $180, which decreases a certain amount with each month of service. There is a cap of 250GB per month, which may not be sufficient for some users. Apparently the cap has been present for a few years, but has never really been enforced at all.

If you're curious, I'm located in the Los Angeles area. BTW, don't bother doing an online chat, those people are out of the country and have limited access to promotions. When I called the number, I got someone who actually is located in the US. Smilie

I only have Uverse for internet service, so it's an unbundled deal.

-- update 10pm PST 1.30.13 -- some more details

I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.

--10:25 am 1.31.13 --PLEASE list in the wiki what deal you are able to get, with the cost and terms of it and also the area that you are in. This may be helpful to those trying to get a similar (or better!) deal.

--10:22 am 2.27.13 -- About a month later and looks like this deal is still going strong. Persistence is key here- a few calls may be necessary to finally get a rep who will offer you this deal. The rep may have to talk to a supervisor. May just want to talk to retention first so you don't have to deal with the 1st level reps.

--10:47 am 4.4.13 -- Deal is still active. Just checking in.

--11:08 am 8.12.13 -- Deal still active. 200,000 views!

--10:13 am 3.28.14 -- My year promotion expired. Back to renegotiating a new deal. Will let you know how it goes. Closing on 400k views for this thread. Had no idea it would generate this much interest.

--2:29 pm 5.16.14 -- My current promotion is 24 Mbps for $33/month, 1 year with ETF Existing customer.. Retentions rep had to have supervisor authorize this promotion. Got this promotion on 5.12.14

link for reference [att.com]

2,296 Comments

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#31
Quote from iBoo View Post :
Before my 1 year contract, I was on 6 month contract for the same speed but at around 35$ a month.

http://slickdeals.net/f/4807766-At-t-u-verse-internet-deals-live?v=1

Check out the 6th photo. Those were the deals for new customers and then they gave me that as an existing customer.
Hi, I only see 5 photos in your OP. I don't see a 6th one with the deals that you got.

While I wait to see that photo...

It looks like you got a good deal and so did other people. I'm in Northern California and I see new promos are all incredibly expensive now in my area:

Quote :
U-verse Internet only intro-pricing offer:
Offer available for new AT&T Internet customers only. Offer applies to Internet service after monthly bill credit. After 12 months, standard rate applies unless cancelled by customer. Promotional rates may no longer apply if customer changes their speed tier during term. 12 month term required. U-verse Internet intro pricing for 12 months applies as follows: Basic Internet: $19.95, Express Internet: $24.95, Pro Internet: $29.95, Elite Internet: $34.95, Max Internet: $39.95, Max Plus Internet: $44.95, Max Turbo Internet: $54.95. Up to $180 early termination fee applies. 12 month term commitment required. Residential customers only. Modem/gateway required. Taxes apply. U-verse price includes 250 GB of data/mo. For more information, go to http://www.att.com/internet-usage. Speed claim(s) represent maximum downstream and/or upstream speed capabilities which may vary and are not guaranteed. Offer expires 3/16/13.
I'm not sure how OP got 18mbps for $28/month. I'm paying more than that for 12mbps. I wonder which department OP spoke to. I want to try to call in and replicate OP's deal tomorrow when the phone lines open. Also would be nice to know which call center OP called since I have different luck with different places.Confused
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#32
Quote from mikenmike0001 View Post :
Hi, I only see 5 photos in your OP. I don't see a 6th one with the deals that you got.

While I wait to see that photo...

It looks like you got a good deal and so did other people. I'm in Northern California and I see new promos are all incredibly expensive now in my area:



I'm not sure how OP got 18mbps for $28/month. I'm paying more than that for 12mbps. I wonder which department OP spoke to. I want to try to call in and replicate OP's deal tomorrow when the phone lines open. Also would be nice to know which call center OP called since I have different luck with different places.Confused

oops, sorry miscounted. Its the last photo (5th)

It appears that the website was updated. I got locked in this deal around 3 months ago and if I can remember, I checked to see if it was still available and it was. But now, the discount changed from 18.05$ off to $11.something off.

http://slickdeals.net/forums/attachment.php?attachmentid=1572890&d=1353816180
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#33
Quote from Starrx05 View Post :
Do they really charge overage if you go over 250GB? If you watch hi def streaming video or do any regular downloading, it will hit that limit fast.

I have used Uverse since the cap began without any issues. If I remember correctly the bandwidth cap went into effect in March 2011. I have 3 Apple TVs that are jailbroke and I use XBMC on them in place of cable. All 3 are in continuous use, not to mention using my computer and other devices as well. I am not sure at what point they truly will enforce the cap or charge someone extra for going over it, but in the 2 years since the cap supposedly began I have not been charged anything extra or received any kind of warning. But as always YMMV!!!
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#34
im on DSL right now, i like how i can change my IP address by power cycling the modem. It comes in handy when downloading from rapidshare and other sites like that. can u change IP addresses on Uverse?
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#35
Quote from XeoNoX View Post :
im on DSL right now, i like how i can change my IP address by power cycling the modem. It comes in handy when downloading from rapidshare and other sites like that. can u change IP addresses on Uverse?
no you cant with uverse.
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#36
Is there a phone line require or can you just get dsl? is there a modem charge?
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#37
Install fee is $100-150 if you are not getting TV at the same time, plus there is modem/rental fees
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#38
Quote from iBoo View Post :
repost..

I only pay about 26.50 for my 18mbps internet plan.




they notify you but i never hit over 250gb cap. my grandparents stream 24/7 literally..

Are they using a tvpal? My in-laws do the same.
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#39
Quote from iBoo View Post :
oops, sorry miscounted. Its the last photo (5th)

It appears that the website was updated. I got locked in this deal around 3 months ago and if I can remember, I checked to see if it was still available and it was. But now, the discount changed from 18.05$ off to $11.something off.

http://slickdeals.net/forums/attachment.php?attachmentid=1572890&d=1353816180

That photo you posted, was the same rates that I saw in early January which I took a snapshot of as well, which is why I'm getting for 12mbps 29.99/month.

I just went through 10 pages of the thread you mentioned earlier of your OP post and I see no one else was able to replicate what you got. I'm from the Bay Area as well, so since I'm within my new customer 30 day trial period, I want to try to see if I can talk them into giving me either a better discount or give me this same price I'm paying for, but with 18mbps.

I didn't get any luck with telling AT&T on the phone that I was a 10+ year customer of theirs for AT&T Wireless Cell Phone service. They told me that's a separate department from U-Verse and they don't bundle any discounts like that together.

Since you and this OP had luck getting a better price than the standard promotional rates, did you find more success doing online live chat or phoning into AT&T?

I tried phoning into AT&T for hours back when I was trying to get a good deal on a new customer contract and it didn't go anywhere. One of them from the San Diego call center made the excuse that the company is run by the Public Utilities Commission in which they can only offer to customers what other customers are getting, so there's no such thing as an exclusive offer or special individual discount. I thought that was a bunch of BS.

Is there retention department in online live chat? I might try to tell them that I'm going to cancel the service unless I get re-rated and see what that does.
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#40
I got the same deal. I told them I wanted a better rate or I was switching to cable.
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#41
Any way to get around the rental fee? Can you use your own modem? Router?
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#42
just got uverse activated for a client today at 12mb for 30 a month, better call in tomorrow and switch to this
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#43
Quote from mikenmike0001 View Post :
That photo you posted, was the same rates that I saw in early January which I took a snapshot of as well, which is why I'm getting for 12mbps 29.99/month.

I just went through 10 pages of the thread you mentioned earlier of your OP post and I see no one else was able to replicate what you got. I'm from the Bay Area as well, so since I'm within my new customer 30 day trial period, I want to try to see if I can talk them into giving me either a better discount or give me this same price I'm paying for, but with 18mbps.

I didn't get any luck with telling AT&T on the phone that I was a 10+ year customer of theirs for AT&T Wireless Cell Phone service. They told me that's a separate department from U-Verse and they don't bundle any discounts like that together.

Since you and this OP had luck getting a better price than the standard promotional rates, did you find more success doing online live chat or phoning into AT&T?

I tried phoning into AT&T for hours back when I was trying to get a good deal on a new customer contract and it didn't go anywhere. One of them from the San Diego call center made the excuse that the company is run by the Public Utilities Commission in which they can only offer to customers what other customers are getting, so there's no such thing as an exclusive offer or special individual discount. I thought that was a bunch of BS.

Is there retention department in online live chat? I might try to tell them that I'm going to cancel the service unless I get re-rated and see what that does.
no retention department online.

so my story begins..

my 6 month contract was ending soon so immediately, what I always do... I talk to a live chat representative. all my deals were offered through live chat... i'll never hassle through the phone, or retention department. I always get the best deals through live chat then retention.

Quote from jedigras View Post :
Are they using a tvpal? My in-laws do the same.
what that
Last edited by iBoo January 30, 2013 at 10:08 PM
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#44
I've been paying $27/m for 18Mbps for a few months now. This isn't exactly slick... but then again I got a lot of my promotions through slickdeals and talked AT&T into upgrading my speed for the same price.
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#45
Quote from iBoo View Post :
no retention department online.

so my story begins..

my 6 month contract was ending soon so immediately, what I always do... I talk to a live chat representative. all my deals were offered through live chat... i'll never hassle through the phone, or retention department. I always get the best deals through live chat then retention.


what that
Hi,

that's interesting, it seems like people posted in your thread said they do the opposite where they always jump right to retention department and don't bother with sales and billing. I thought in one of the 10 pages of posts, you had said that too, but maybe I'm mixing you up for another SDer.


So since you used live chat, which department did you talk to? The AT&T contact us live chat is divided into technical support, billing, and sales.
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