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AT&T Uverse Internet 18 mbps, $28/month for a year

drewman 403 January 30, 2013 at 04:09 PM in Internet & Websites (3)
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Last Edited by zqk October 7, 2015 at 11:00 PM
AT&T U-verse High Speed Internet Max Plus

Download Speed up to 18 Mbps

$28 per month for 12 months (1 year contract)

--

A few days ago my last 12 month promotion expired, so I was going to be charged $46 for Uverse 6 mbps service (HSI Elite). For the last 12 months I had received $10 off per month.

I called AT&T Customer Service (800-288-2020) to see if there were any new promotions. At first, I was told the only deal they could offer me was $15 off for a year for the current plan with a 1 year contract, which would come out to $31 a month. Not a bad deal, but I can get about the same price with Charter with about 3X the speed.

I decided to press more, so the rep ask her manager to see if there were any other deals. She found a deal for 50% off the HSI Max Plus (18 mbps) for a year, which is normally $56 a month.

Here are the order details from my account:

AT&T U-verse High Speed Internet

SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term Active -$28.00
AT&T U-verse Internet 1 Active $56.00
TOTAL $28.00

--

Note that there is an early termination fee of $180, which decreases a certain amount with each month of service. There is a cap of 250GB per month, which may not be sufficient for some users. Apparently the cap has been present for a few years, but has never really been enforced at all.

If you're curious, I'm located in the Los Angeles area. BTW, don't bother doing an online chat, those people are out of the country and have limited access to promotions. When I called the number, I got someone who actually is located in the US. Smilie

I only have Uverse for internet service, so it's an unbundled deal.

-- update 10pm PST 1.30.13 -- some more details

I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.

--10:25 am 1.31.13 --PLEASE list in the wiki what deal you are able to get, with the cost and terms of it and also the area that you are in. This may be helpful to those trying to get a similar (or better!) deal.

--10:22 am 2.27.13 -- About a month later and looks like this deal is still going strong. Persistence is key here- a few calls may be necessary to finally get a rep who will offer you this deal. The rep may have to talk to a supervisor. May just want to talk to retention first so you don't have to deal with the 1st level reps.

--10:47 am 4.4.13 -- Deal is still active. Just checking in.

--11:08 am 8.12.13 -- Deal still active. 200,000 views!

--10:13 am 3.28.14 -- My year promotion expired. Back to renegotiating a new deal. Will let you know how it goes. Closing on 400k views for this thread. Had no idea it would generate this much interest.

--2:29 pm 5.16.14 -- My current promotion is 24 Mbps for $33/month, 1 year with ETF Existing customer.. Retentions rep had to have supervisor authorize this promotion. Got this promotion on 5.12.14

link for reference [att.com]

2,296 Comments

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#46
Quote from cardboardbox View Post :
I'm afraid of that cap but I've been on att dsl for years and usually am between 300gb and 600gb per month and so far no warning. I'm supposed to be capped at 125gb.
Maybe a dumb (but serious) question...

How do you know how many gb you are using per month? Is there a way to check or are you sort of guessing?
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#47
Quote from mikenmike0001 View Post :
Hi,

that's interesting, it seems like people posted in your thread said they do the opposite where they always jump right to retention department and don't bother with sales and billing. I thought in one of the 10 pages of posts, you had said that too, but maybe I'm mixing you up for another SDer.


So since you used live chat, which department did you talk to? The AT&T contact us live chat is divided into technical support, billing, and sales.
Move or cancel service or technical support

u verse internet > ugprade service

I really like their live chat.. its easy to use.
Last edited by iBoo January 30, 2013 at 11:28 PM
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#48
If you use torrents or any other software/hardware that requires you to use port forwarding, you need to know a couple of things in advance before subscribing to uVerse.

1) uVerse requires you to use their Gateway which is also a router. As a router it's rather half assed, and is only available with 802.11g wireless, although it does have gigabit Ethernet wired ports.

2) The uVerse Gateway's cannot be put into Bridge Mode. Ever. Never. It's not going to happen and they don't offer one that can. The best they can do is offer DMZ Plus mode, but it's not going to help you with port forwarding to your own more capable router with newer and faster wireless protocols.

3) If you don't already own your own router, but are planning to get one with 802.11n (single or dual band) or the brand new and much faster 802.11ac, DON'T! DO NOT BUY A ROUTER! Get a wireless access point with gigabit Ethernet ports and the wireless protocol you prefer. Again... Buy an ACCESS POINT and NOT a router!

4) If you already own your own router, you will need to reconfigure your own router to act as a wireless access point! If you do this, and unfortunately it's not all that simple (possibly requiring a call to your router's tech support number), you'll be able to do all the port forwarding your little heart desires. If you do not do this then you'll spend months pulling your hair out and trying everything under the sun you can think of or find online, until you finally give up and reconfigure your own router as a wireless access point.

I finally have everything setup correctly, but it took me many many months of hair pulling to get to this point. Hopefully you can benefit from everything I went through to get to this point. If the above information helps folks get port forwarding truly working on their uVerse Gateway with another router, or better yet an access point, I'll be a happy camper.

Enjoy!

PS... Using uVerse's customer service and tech support phone tree system is one of the most awful things you'll ever experience. I'm still stuck with them, but are you really sure you want to deal with their crap? I wouldn't refer my friends to uVerse if that tells you anything...
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#49
I live in St. Louis County and I'm actually switching from U-Verse tv/phone/internet (incl. Max Plus 18Mbps) to Charter and DirecTV.

If it's available in your area, Charter's 30Mbps for $29.99/mo for 12mos with a free modem is a much better deal. Ours was just installed today and I'm actually pulling 55Mbps pretty regularly so far with a max of around 75Mbps. Wink They do charge $29.99 for the install which is put on the 1st bill, but considering you get double the speed for the same monthly price, IMHO it's a no-brainer.

The biggest con I have about U-Verse is the RG (Residential Gateway) is a buggy piece of equipment. Ours has been more dependable than most people experience apparently, but we still have to power cycle it at least once a month now. It's also fairly easy to run a router behind the gateway; I've used both my WRT54G as well as my WNR834Bv2 behind it.
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#50
Thanks for taking time to share this deal which is useful to me>
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#51
I pay $15 for 3mbps. sucks cause they are the only one where I live
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#52
Quote from lucyjr View Post :
Maybe a dumb (but serious) question...

How do you know how many gb you are using per month? Is there a way to check or are you sort of guessing?
Its in my router (running ddwrt) under Status->WAN. I can see daily and monthly.
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#53
Quote from mikenmike0001 View Post :
I'm not sure how OP got 18mbps for $28/month. I'm paying more than that for 12mbps. I wonder which department OP spoke to. I want to try to call in and replicate OP's deal tomorrow when the phone lines open. Also would be nice to know which call center OP called since I have different luck with different places.Confused

I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.
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#54
Quote from wineaux View Post :

3) If you don't already own your own router, but are planning to get one with 802.11n (single or dual band) or the brand new and much faster 802.11ac, DON'T! DO NOT BUY A ROUTER! Get a wireless access point with gigabit Ethernet ports and the wireless protocol you prefer. Again... Buy an ACCESS POINT and NOT a router!

4) If you already own your own router, you will need to reconfigure your own router to act as a wireless access point! If you do this, and unfortunately it's not all that simple (possibly requiring a call to your router's tech support number), you'll be able to do all the port forwarding your little heart desires. If you do not do this then you'll spend months pulling your hair out and trying everything under the sun you can think of or find online, until you finally give up and reconfigure your own router as a wireless access point.
Huh? I used a wireless router fine with the Uverse Gateway. I just disabled all the wireless capabilities on the gateway (making it just a modem) and connected it to my wireless router which had much better WIFI signals.
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#55
Quote from wineaux View Post :
2) The uVerse Gateway's cannot be put into Bridge Mode. Ever. Never. It's not going to happen and they don't offer one that can. The best they can do is offer DMZ Plus mode, but it's not going to help you with port forwarding to your own more capable router with newer and faster wireless protocols.
It is actually ridiculously easy to put it into a bridge mode. And I have a N router behind it, works fine.
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#56
you guys should just get the triple play package from optimum online. you get phone, cable and internet for about 88 bucks inclusive of taxes. its the best deal if you guys live in the new york area. Also my speeds are 50 mbps
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#57
Quote from cardboardbox View Post :
I'm afraid of that cap but I've been on att dsl for years and usually am between 300gb and 600gb per month and so far no warning. I'm supposed to be capped at 125gb.
The reason may be because you are still on DSL. AT&T has migrated most people to Uverse by now through their mandatory upgrade program. I was able to stay on DSL because I contacted the executive office and asked to opt out. I routinely exceed the cap and I have never been warned. I surmise this is because AT&T has migrated almost everyone in my area to Uverse and they don't even bother with monitoring DSL usage. In fact, my account still shows that my usage is not available for display and I need not be concerned about data usage.
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#58
Quote from drewman View Post :
I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.

you should have gotten a $5 off...

trust me live chat is the best..... ALWAYS.

from my exeriences...

I got a $15 instant statement credit for free , th ats right... FREE after getting locked into a 1 year contract. I missed one payment by 1 day after due date, contacted livechat and got a 5$ statement credit and I never got hit with a late fee ( the reason why i got the statement credit) , i ended up paying only $4.50 for 1 month.

also, I was using a 3600 modem... the big fat modem... with livechat, they switched my old modem and I have the 3800 modem now. I tell you this, its has a sleek design and I really like it. and its skinny and very lightweight compared to the fat modem i had.

pictures

http://www.att.com/support_media/...roLeft.jpg
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#59
Quote from drewman View Post :
I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.
Thanks for letting me know. It sounds though that I won't be able to replicate your deal because you were an existing customer and threatening to cancel. I'm a brand new AT&T internet customer, even though I've had Wireless for over 10 years, they don't count that to give me a discount.

I was planning on talking to retention tomorrow to get rerated and mention about hearing your story since we're in the same state, but I'm not sure if it will work.
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#60
Quote from iBoo View Post :
no retention department online.

so my story begins..

my 6 month contract was ending soon so immediately, what I always do... I talk to a live chat representative. all my deals were offered through live chat... i'll never hassle through the phone, or retention department. I always get the best deals through live chat then retention.


what that
Oh, nvm. It's a 3rd party android based tv streaming device. it dumbs the whole streaming thing down so old people can use it too.
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