Deal DetailsLast Edited by blackblaze February 18, 2013 at 03:59 PM
Price match guarantee from the holidays, that included price matching from Amazon and others, is now permanent.
Returns, exchanges and price match window is now 15 days vs 30 days. Not sure how this will effect those who are Premier status yet. Still, there will be no restocking fees.
All this takes effect March 3, 2013
"...Summary: 15 day return/PM window is coming in March. Silver members are also losing the 60 day window in April... (Silver members still get 60 day return policy, just only a 15 day PM policy)"
Warning: Best Buy will blacklist you if you return "too many" things, eg: return 3 electronic (eg: laptops & monitor) during christmas season. Your name and address will be banished, unable to online order from cowboom, bb clearance & their website.
Others maybe "declined return for 90 days" ... so look at your receipt closely !!!
google "best buy Retail Equation"
There is no warning, and no rules on exact return policy (even with receipts), just their right NOT to serve you. Suddenly all orders to their website gets cancelled automatically and no email confirmation to your order status either. When calling them to investigate, they will say "...unable to verify your information..."
Since they are making returning so tough, it'll be easier to buy from amazon, frys, microcenter, ...etc.
Retailers using "The Retail Equation" tracking service:
1. Best Buy
2. Famous Footwear
4. Home Depot
6. Nike Stores
Best Buy currently has a Low Price Guarantee policy in place. Look for the Low Price Guarantee badge next to qualifying products on BestBuy.com. Appliance and electronics hardware products available in both Best Buy stores and BestBuy.com qualify for the Low Price Guarantee. For these products Best Buy will match the new, identical, immediately available current pre-tax price from Designated Major Online Retailers and at local retail competitor's store.
Most products only available from Best Buy at BestBuy.com ("Online Only Products") qualify for the Low Price Guarantee. For these products Best Buy will match the new, identical, immediately available current pre-tax price from Designated Major Online Retailers and at local retail competitor's store. Online Only Products are products with the designation "Online only" or state "From our Expanded Online Assortment" on the product description page. Online Only music, movies, mobile phones, digital downloads, pre-order, and refurbished products and products from Marketplace vendors on BestBuy.com do not qualify for the Low Price Guarantee.
For the above promotions, the Designated Major Online Retailers are: Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, CircuitCity.com, CompUSA.com, Crutchfield.com, Dell.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com, and Walmart.com. Appliance and electronics hardware products include audio hardware, video hardware, cameras, camcorders, desktop computers, notebook computers, e-Readers, tablets, TVs, MP3 players, small appliances, major appliances, gaming handheld devices and consoles.
Best Buy will not price match during the return and exchange period. Best Buy will not price match the online prices of third party vendors (Marketplace Vendors) on Designated Major Online Retailers websites.
Customers can receive a price match on the above promotions by providing information about a competitor's price either with a Best Buy employee in our Stores or by calling 1-888-BEST BUY (1-888-237-8289). On qualifying products, Best Buy will then verify pricing to complete the price match. Valid for purchases made between January 31, 2013 - March 2, 2013. Best Buy may amend these terms at any time. All other terms and conditions of the Best Buy Price Match Guarantee apply.
Best Buy's Angels. "... A company should view itself as a portfolio of customers, not product lines ..." That was the advice given to Best Buy ceo Brad Anderson by Columbia University business professor Larry Selden, and it is driving an unusual sales and marketing strategy that actively spurns the retailer's "bad" customers while courting its "good" ones, reports Gary McWilliams in The Wall Street Journal. It seems Best Buy has examined sales and demographics data, along with its databases, and has concluded that about "100 million of its 500 million customer visits each year are undesirable." These visits -- by what Best Buy calls its "devil" customers -- involve rebates, returns and re-stocking, and, net-net, lost revenues. Mr. Anderson's fear is that unless something is done to stop the devil-shoppers, Best Buy eventually will be squeezed to death by Wal-Mart on low-end, and Dell on the high-end.
And so Best Buy is "cutting back on promotions and sales tactics that tend to draw" the devils, "and culling them from marketing lists." The retailer has also cut ties with sites such as FatWallet.com, which it says is set up to enable devil-shoppers, and imposing a 15 percent re-stocking fee to thwart serial returners, "who return ... purchases," and then "buy them back at returned-merchandise discounts." On the flipside, Best Buy has identified five kinds of its "most desirable customers" -- the "angels" -- who fall "into five distinct groups: upper-income men, suburban mothers, small-business owners, young family men and technology enthusiasts." Best Buy has even given cute nicknames to these shoppers: high-income men are known as "Barrys"; suburban moms are called "Jills" and male technology enthusiasts are referred to as Buzzes."
Each store picks two of these groups as its focus, and trains its staff to identify and steer them toward highly profitable purchases, and perhaps sell them a highly-profitable service plan, too. For example, on Tuesdays, when new DVDs are released, Best Buy's blue-shirts trawl the aisles looking for angels, and then "steer them into a back room that showcases $12,000 high-definition home-theater systems" -- a room decked out in "easy chairs, a leather couch, and a basket of popcorn." Best Buy's angel-devil strategy currently is still in pilot -- at just 100 of Best Buy's 670 stores. Even though the overhead at the pilots "have run one or two percentage points higher than traditional stores," ceo Anderson says they "are clobbering" the traditional stores: "Through the quarter ended Aug. 28, sales gains posted by pilot stores were double those of traditional stores, " and "Mr. Anderson says the average cost per store should fall as stores share winning ideas for targeting customers." Best Buy has already begun converting another 70 stores.
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