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Best Buy Price Match & Return Policy Updates

blackblaze 20,459 3,352 February 17, 2013 at 08:30 AM in Tech & Electronics (5) More Best Buy Deals
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Last Edited by blackblaze February 18, 2013 at 03:59 PM
This is not a deal, but has affects on those buying from Best Buy and wanted to give people the heads up if they haven't heard the news yet.

Price match guarantee from the holidays, that included price matching from Amazon and others, is now permanent.

HOWEVER

Returns, exchanges and price match window is now 15 days vs 30 days. Not sure how this will effect those who are Premier status yet. Still, there will be no restocking fees.

All this takes effect March 3, 2013

http://www.bloomberg.com/news/201...ients.html
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Last Edited by green_key February 18, 2013 at 09:14 PM
According to this link [blu-ray.com]:

"...Summary: 15 day return/PM window is coming in March. Silver members are also losing the 60 day window in April... (Silver members still get 60 day return policy, just only a 15 day PM policy)"
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Warning: Best Buy will blacklist you if you return "too many" things, eg: return 3 electronic (eg: laptops & monitor) during christmas season. Your name and address will be banished, unable to online order from cowboom, bb clearance & their website.
Others maybe "declined return for 90 days" ... so look at your receipt closely !!!
google "best buy Retail Equation"

There is no warning, and no rules on exact return policy (even with receipts), just their right NOT to serve you. Suddenly all orders to their website gets cancelled automatically and no email confirmation to your order status either. When calling them to investigate, they will say "...unable to verify your information..."


http://articles.courant.com/2012-...nt-returns
Since they are making returning so tough, it'll be easier to buy from amazon, frys, microcenter, ...etc.
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Retailers using "The Retail Equation" tracking service:
1. Best Buy
2. Famous Footwear
3. Macy's
4. Home Depot
5. AutoZone
6. Nike Stores

https://slickdeals.net/f/5861730-Let-s-make-a-list-of-retailers-using-The-Retail-Equation-creepy-system?v=1&p=57642138

_____________________________________________________________________________________________________________________

From BestBuy.com:
Best Buy currently has a Low Price Guarantee policy in place. Look for the Low Price Guarantee badge next to qualifying products on BestBuy.com. Appliance and electronics hardware products available in both Best Buy stores and BestBuy.com qualify for the Low Price Guarantee. For these products Best Buy will match the new, identical, immediately available current pre-tax price from Designated Major Online Retailers and at local retail competitor's store.

Most products only available from Best Buy at BestBuy.com ("Online Only Products") qualify for the Low Price Guarantee. For these products Best Buy will match the new, identical, immediately available current pre-tax price from Designated Major Online Retailers and at local retail competitor's store. Online Only Products are products with the designation "Online only" or state "From our Expanded Online Assortment" on the product description page. Online Only music, movies, mobile phones, digital downloads, pre-order, and refurbished products and products from Marketplace vendors on BestBuy.com do not qualify for the Low Price Guarantee.

For the above promotions, the Designated Major Online Retailers are: Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, CircuitCity.com, CompUSA.com, Crutchfield.com, Dell.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com, and Walmart.com. Appliance and electronics hardware products include audio hardware, video hardware, cameras, camcorders, desktop computers, notebook computers, e-Readers, tablets, TVs, MP3 players, small appliances, major appliances, gaming handheld devices and consoles.

Best Buy will not price match during the return and exchange period. Best Buy will not price match the online prices of third party vendors (Marketplace Vendors) on Designated Major Online Retailers websites.

Customers can receive a price match on the above promotions by providing information about a competitor's price either with a Best Buy employee in our Stores or by calling 1-888-BEST BUY (1-888-237-8289). On qualifying products, Best Buy will then verify pricing to complete the price match. Valid for purchases made between January 31, 2013 - March 2, 2013. Best Buy may amend these terms at any time. All other terms and conditions of the Best Buy Price Match Guarantee apply.

_____________________________________________________________________________________________________________________

Best Buy's Angels. "... A company should view itself as a portfolio of customers, not product lines ..." That was the advice given to Best Buy ceo Brad Anderson by Columbia University business professor Larry Selden, and it is driving an unusual sales and marketing strategy that actively spurns the retailer's "bad" customers while courting its "good" ones, reports Gary McWilliams in The Wall Street Journal. It seems Best Buy has examined sales and demographics data, along with its databases, and has concluded that about "100 million of its 500 million customer visits each year are undesirable." These visits -- by what Best Buy calls its "devil" customers -- involve rebates, returns and re-stocking, and, net-net, lost revenues. Mr. Anderson's fear is that unless something is done to stop the devil-shoppers, Best Buy eventually will be squeezed to death by Wal-Mart on low-end, and Dell on the high-end.

And so Best Buy is "cutting back on promotions and sales tactics that tend to draw" the devils, "and culling them from marketing lists."
The retailer has also cut ties with sites such as FatWallet.com, which it says is set up to enable devil-shoppers, and imposing a 15 percent re-stocking fee to thwart serial returners, "who return ... purchases," and then "buy them back at returned-merchandise discounts." On the flipside, Best Buy has identified five kinds of its "most desirable customers" -- the "angels" -- who fall "into five distinct groups: upper-income men, suburban mothers, small-business owners, young family men and technology enthusiasts." Best Buy has even given cute nicknames to these shoppers: high-income men are known as "Barrys"; suburban moms are called "Jills" and male technology enthusiasts are referred to as Buzzes."

Each store picks two of these groups as its focus, and trains its staff to identify and steer them toward highly profitable purchases, and perhaps sell them a highly-profitable service plan, too. For example, on Tuesdays, when new DVDs are released, Best Buy's blue-shirts trawl the aisles looking for angels, and then "steer them into a back room that showcases $12,000 high-definition home-theater systems" -- a room decked out in "easy chairs, a leather couch, and a basket of popcorn." Best Buy's angel-devil strategy currently is still in pilot -- at just 100 of Best Buy's 670 stores. Even though the overhead at the pilots "have run one or two percentage points higher than traditional stores," ceo Anderson says they "are clobbering" the traditional stores: "Through the quarter ended Aug. 28, sales gains posted by pilot stores were double those of traditional stores, " and "Mr. Anderson says the average cost per store should fall as stores share winning ideas for targeting customers." Best Buy has already begun converting another 70 stores.



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305 Comments

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#226
someone said pm is considering a return? is the pm being done after purchased (u bought for 60, a week later frys sold for 40, u price matched for a refund 0f 20 dollars) or before you purchase considered a return? or both? any1 knows? thanks

Quote from Jaggsta View Post :
Wrong i wasn't any kind of rewards member when i purchased these games.
sorry but i guess u were lucky back in the old days. they swipe now for every return.
Reply Helpful Comment? 0 0
Last edited by caminitoaa February 19, 2013 at 03:16 AM. Reason: Automerged Doublepost
#227
Quote from SonofZeus View Post :
No argument about sales tax. BB fails again.
wait till Amazon starts charging you tax or any online retailer as they might build a distribution warehouse in your area..
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#228
Quote from medbuyer View Post :
wait till Amazon starts charging you tax or any online retailer as they might build a distribution warehouse in your area..
BFD Newegg wins.
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#229
Quote from SonofZeus View Post :
BFD Newegg wins.
hopefully they won't build a distribution warehouse in you area too...

what will be interesting is that you might need employment one day and end up working in one of those online store warehouses...
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#230
That policy will bring BB even sooner out of business.
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#231
No one likes to pay more than they have to. And no one likes to be treated unfairly when it comes to returns. But what I can't understand is the feverish desire by many here to see Best Buy go out of business. I've already experienced Lechmere and Circuit City going out of business in my area as well as many other retailers of electronics and music. Personally, while I do most of my shopping online, it IS nice to be able to go into a local store and look at products and, if the deal is right, buy the product right then and there and take it home. A good case in point is the Insignia line of TVs. This is a Best Buy brand and from my research, it's actually fairly decent. I bought an open box 24" TV for my son at BB and he loves it. Haven't had a problem with it. It was a good deal and I was able to get it right when I needed it. Plus, if there were any problems, I had only to return on my lunch hour. Returning things to Amazon or Newegg (where I buy most of my stuff) can be a PIA and you have to jump through hoops sometime to get a refund. But that's the tradeoff. I make that tradeoff when the overall deal works in my favor, but when it doesn't, I prefer to buy local. So if Best Buy goes out of business, I don't have any place anywhere nearby to look at or buy these types of items. There is Wal Mart, but that place is a joke. Other than that, there is nothing. It was a lot better when there was competition among different local retailers -- bad for them, but good for the consumer. The poster who said that if BB fails, the online retailers will raise their prices is probably right - at least to an extent. There will still be stiff competition between the online retailers, but if they know that there are no credible B&M alternatives for many people, they can at least switch to much more restrictive return policies.
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#232
Competition is good for consumers, thus having best buy around is a benefit to me. However, Best Buy clearly indicates that SDers, Fatwall@t, or anyone using coupons, or anyone wanting a great bargain are not welcome, calling us "Devil Consumer". I will respect their wishes and bring my business elsewhere.

Apparently my money is not "good enough" for them, nor do I feel comfortable with their policies. I wish them well, and hope that they continue to be in my neighborhood, to showcase the electronics and keep prices competitive around me.
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Last edited by green_key February 19, 2013 at 03:10 PM.

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#233
I wonder if you pricematch an online competitor and you use an upgrade and save coupon (when that promotion for a blu-ray movie is going on) will the Best Buy employee mention 'double dipping.'
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Joined Dec 2007
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#234
Quote from TRex23 View Post :
No one likes to pay more than they have to. And no one likes to be treated unfairly when it comes to returns. But what I can't understand is the feverish desire by many here to see Best Buy go out of business. I've already experienced Lechmere and Circuit City going out of business in my area as well as many other retailers of electronics and music. Personally, while I do most of my shopping online, it IS nice to be able to go into a local store and look at products and, if the deal is right, buy the product right then and there and take it home. A good case in point is the Insignia line of TVs. This is a Best Buy brand and from my research, it's actually fairly decent. I bought an open box 24" TV for my son at BB and he loves it. Haven't had a problem with it. It was a good deal and I was able to get it right when I needed it. Plus, if there were any problems, I had only to return on my lunch hour. Returning things to Amazon or Newegg (where I buy most of my stuff) can be a PIA and you have to jump through hoops sometime to get a refund. But that's the tradeoff. I make that tradeoff when the overall deal works in my favor, but when it doesn't, I prefer to buy local. So if Best Buy goes out of business, I don't have any place anywhere nearby to look at or buy these types of items. There is Wal Mart, but that place is a joke. Other than that, there is nothing. It was a lot better when there was competition among different local retailers -- bad for them, but good for the consumer. The poster who said that if BB fails, the online retailers will raise their prices is probably right - at least to an extent. There will still be stiff competition between the online retailers, but if they know that there are no credible B&M alternatives for many people, they can at least switch to much more restrictive return policies.
Well put nod
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#235
Quote from TRex23 View Post :
No one likes to pay more than they have to. And no one likes to be treated unfairly when it comes to returns. But what I can't understand is the feverish desire by many here to see Best Buy go out of business. I've already experienced Lechmere and Circuit City going out of business in my area as well as many other retailers of electronics and music. Personally, while I do most of my shopping online, it IS nice to be able to go into a local store and look at products and, if the deal is right, buy the product right then and there and take it home. A good case in point is the Insignia line of TVs. This is a Best Buy brand and from my research, it's actually fairly decent. I bought an open box 24" TV for my son at BB and he loves it. Haven't had a problem with it. It was a good deal and I was able to get it right when I needed it. Plus, if there were any problems, I had only to return on my lunch hour. Returning things to Amazon or Newegg (where I buy most of my stuff) can be a PIA and you have to jump through hoops sometime to get a refund. But that's the tradeoff. I make that tradeoff when the overall deal works in my favor, but when it doesn't, I prefer to buy local. So if Best Buy goes out of business, I don't have any place anywhere nearby to look at or buy these types of items. There is Wal Mart, but that place is a joke. Other than that, there is nothing. It was a lot better when there was competition among different local retailers -- bad for them, but good for the consumer. The poster who said that if BB fails, the online retailers will raise their prices is probably right - at least to an extent. There will still be stiff competition between the online retailers, but if they know that there are no credible B&M alternatives for many people, they can at least switch to much more restrictive return policies.

Dear Best Buy, http://www.youtube.com/watch?v=QL3C_eAtlS0
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#236
WOW ... and this most recent holiday shopping season made me think of BB in a whole new way. I loved them..... but now I think our love relationship may come to an end.
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#237
FYI, last day to make purchases prior to new return policy is in place. Has anyone seen any publication of this by Best Buy or they just wanting to spring this on their customers day one look around
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#238
where is the official list of online stores that they will price-match?
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Joined Jun 2007
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#239
Quote from blackblaze View Post :
FYI, last day to make purchases prior to new return policy is in place. Has anyone seen any publication of this by Best Buy or they just wanting to spring this on their customers day one look around
I have not seen any announcement.

Question: I placed an order for in-store pickup on 3/1. I did not pick it up until today. Which policy applies? Confused
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#240
Quote from zamboni View Post :
I have not seen any announcement.

Question: I placed an order for in-store pickup on 3/1. I did not pick it up until today. Which policy applies? Confused
Manager is the king policy applies. Big Grin Best Buy is exciting to become Worst Buy again. woot
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