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UPDATED: Wal Mart Coupon Policy-Don't Let Them Tell You That They Do Not Take Internet Coupons

queen4 1,371 486 August 19, 2007 at 11:09 AM
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Last Edited by queen4 March 8, 2011 at 06:28 AM
http://walmartfacts.com/search/de...pon+policy
I posted this in the lounge in the wee hours of the morning last night, but felt that I should have posted it in the coupon section. I look and did not see anything about this being posted,so if its a repost,sry....

I know some people have had problems using internet coupons at Wal-Mart. Well they do take them.

This should solve any problems that you may have had at the checkouts in the past. Copy,paste and print this out and next time you go to Wal-Mart take this with you...Good Luck!
----------------------------
Gloria
Quote :
Wal-Mart Coupon Policy

Wal-Mart accepts the following types of coupons (see guidelines below):

Manufacturer coupons (Cents Off)
Free merchandise (or Buy-One-Get-One-Free) coupons
Store coupons
Pharmacy (Advertising and Promotional) coupons
Internet coupons
Soft drink container caps

The following are guidelines and limits:

Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons.
Internet coupons should be legible and say "Manufacturer Coupon." There should be a valid remit address for the manufacturer and a scannable bar code. Only one coupon per item is permitted.
Use of 40 or more coupons per transaction will require approval by Customer Service Manager.

Community Wiki

Last Edited by kinkyhose April 15, 2011 at 10:58 AM
Please take the time to fill up the Walmart Coupon Survey - www.surveymonkey.com/s/Couponsatwalmart

Walmart Coupon Policy UPDATED AGAIN ON 3/16

I forgot to come back here and give you all another update. Hopefully wally world has made up its mind


http://walmartstores.com/7655.aspx

Quote :
Walmart Coupon Policy

We gladly accept the following types of coupons*

Print-at-home internet coupons
Must be legible
Must have "Manufacturer Coupon" printed on them
Must have a valid remit address for the manufacturer
Must have a valid expiration date
Must have a scannable bar code
Buy one, get one free (BOGO) coupons with a specified price
Are acceptable in black and white or color
May not be duplicated
Manufacturers' coupons
For dollar/cents off
For free items (except those printed off the Internet)
Buy one, get one free (BOGO) coupons
Must have "Manufacturer Coupon" printed on them
Must have a valid remit address for the manufacturer
Must have a valid expiration date
Must have a scannable bar code
May not be duplicated
Competitors' coupons
A specific item for a specified price, for example, $2.99
Buy one, get one free (BOGO) coupons for items with a specified price
Have a valid expiration date
Are acceptable in black and white
Soft drink container caps
Checkout coupons ("Catalinas")
Printed at our competitors' registers for dollar/cents off on a specific item
Must have "Manufacturer Coupon" with specific item requirements printed on them
Must have a valid remit address for the manufacturer
Must have a valid expiration date
Must have a scannable bar code
Are acceptable in black and white
May not be duplicated
We DO NOT accept the following coupons:

Checkout coupons
Dollars/cents off the entire basket purchase
Percentage off the entire basket purchase
Print-at-home Internet coupons that require no purchase
Competitors' coupons
Dollars/cents off at a specific retailer
Percentage off
Buy one, get one free (BOGO) coupons without a specified price
Double- or triple-value coupons
*The following are guidelines and limitations:

We only accepts coupons for merchandise that we sell.
Coupons must be presented at the time of purchase.
Only one coupon per item.
Item purchased must be identical to the coupon (size, quantity, brand, flavor, color, etc).
There is no limit on the number of coupons per transaction.
Coupons must have an expiration date and be redeemed prior to expiration.
If coupon value exceeds the price of the item, the excess may be given to the customer as cash or applied toward the basket purchase.
WIC or SNAP items purchased in a WIC or SNAP transaction are ineligible for cash back or application to the basket purchase.
Great Value, Marketside, Equate, Parents Choice, and World Table coupons have no cash value and are ineligible for cash back or application to the basket purchase.
The system will prompt for supervisor verification for:
40 coupons per transaction.
A coupon of $20 or greater on one item
$50 or more in coupons in one transaction
Since there has been some discussion about the "Greeters" at Walmart and not showing them your receipt when they ask you, here is a link to a recent article (also posted in Consumerist): http://www.lehighvalleylive.com/b...ing_a.html

992 Comments

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#61
Quote from lindy0111 View Post :
Hubby works at a Walmart, and I send him in with internet coupons all the time...
since he is working...he may not have problem... b/c it is all depends on the cashier... If they really want, they can let us use the coupon.
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#62
I worked as a cashier while I was going to college and it's not as easy to do as everyone seems. Especially when you get customers who look down on you for working there to begin with. That always got to me especially since I probably had more schooling than the people that came through my line.

On the coupons, a lot of times stores get ripped off a lot with people photocopying the coupons so some stores may not take them at all. One bad apple spoils the bunch you know. So when a customer comes in with an internet coupon especially one that's black and white and on flimsy paper of course the cashier doing what they are told to do probably wouldn't take it.

I used to tell customers that next time if it was possible to use a little bit heavier paper and colored ink and they won't have much problems since they look like coupons and the cashier will more likely override them more than they would with a black and white one on regular paper. That is not harrasment at all unless I flatly said You photocopied it. There is a difference between trying to help someone and falsely accusing them of something.

As far as trying to use all the coupons on one order a lot of times the register will reject them because you aren't suppose to use them that way. I used to tell customers I can take them but you have to buy for them seperately. Most people were cool with that some people got all huffy.

Also your attitude decides how a person handles your situation. If a cashier tells a customer hey I don't think I can take this and you get nasty and start yelling at them calling them stupid and YES YOU CAN and all this chances are they aren't going to do it. If you are nice about it chances are they will let you slide on that one.

Also it may help to find out the shift changes at your store. If you catch a cashier who just got on shift they are probably more likely to take your coupons and be nice about it rather than a cashier on the end of their shift who had a bunch of customers tick them off.

As far as the internet I know from experience they don't update them very much when it comes to the policy and they do change especially if the manager got memos to stop doing something and not all stores are the same. One store may have been given permission or told not to take coupons because of shrinkage that came with people ripping them off while others don't. We had an incident and one of our stores couldn't do refunds from stores from different locations stuff like that happens. It's not because they are all dumb and don't know how to do their jobs.

I am just overly nice to cashiers and service workers because I know it's hard. Even when I don't get my way I smile and say that's ok, I understand, thanks anyway and have a good day. They will remember me for being really nice and more likely to cut me a break next time. I always remember the people who were A. extra nice and B. the ones that were jerks. I always went out of my way for the extra nice one and the ones that were the biggest jerks got another treatment. I wouldn't risk getting written up for one of them. Just be a little nicer next time and understand it's not their fault they are just doing what they are told to do.
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There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.

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nod
#63
Excellent post, AJccc4Life. nod Cool
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#64
Quote from joebubby here View Post :
Excellent post, AJccc4Life. nod Cool
i agree,good post.cashiers have it hard sometimes, because they are right there to complain to, but usually they are just following orders.
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#65
I used to be an avid Walmart shopper until the gerber deal at Target came so I shopped there more now. But the other day when I went to Target and couldn't use some of my internet manufacturer's coupons, I went to Walmart next to use them. The cashier was nice and took them all even when the register said I got too much he just called a manager to have them approved. They were all legit coupons by the way. I probably would just go to Target for Target coupons and Walmart for the manufacturers.
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#66
Quote from Syd View Post :
I just go through the self-check out when I want to use internet coupons.

No hassle.
Me, too. Never had a problem. Smilie
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Crazylaugh Bleh Yahoo! Target's keeping an eye on me!Crazylaugh Bleh Yahoo!
#67
Quote from AJccc4Life View Post :
I worked as a cashier while I was going to college and it's not as easy to do as everyone seems. Especially when you get customers who look down on you for working there to begin with. That always got to me especially since I probably had more schooling than the people that came through my line.

On the coupons, a lot of times stores get ripped off a lot with people photocopying the coupons so some stores may not take them at all. One bad apple spoils the bunch you know. So when a customer comes in with an internet coupon especially one that's black and white and on flimsy paper of course the cashier doing what they are told to do probably wouldn't take it.

I used to tell customers that next time if it was possible to use a little bit heavier paper and colored ink and they won't have much problems since they look like coupons and the cashier will more likely override them more than they would with a black and white one on regular paper. That is not harrasment at all unless I flatly said You photocopied it. There is a difference between trying to help someone and falsely accusing them of something.

As far as trying to use all the coupons on one order a lot of times the register will reject them because you aren't suppose to use them that way. I used to tell customers I can take them but you have to buy for them seperately. Most people were cool with that some people got all huffy.

Also your attitude decides how a person handles your situation. If a cashier tells a customer hey I don't think I can take this and you get nasty and start yelling at them calling them stupid and YES YOU CAN and all this chances are they aren't going to do it. If you are nice about it chances are they will let you slide on that one.

Also it may help to find out the shift changes at your store. If you catch a cashier who just got on shift they are probably more likely to take your coupons and be nice about it rather than a cashier on the end of their shift who had a bunch of customers tick them off.

As far as the internet I know from experience they don't update them very much when it comes to the policy and they do change especially if the manager got memos to stop doing something and not all stores are the same. One store may have been given permission or told not to take coupons because of shrinkage that came with people ripping them off while others don't. We had an incident and one of our stores couldn't do refunds from stores from different locations stuff like that happens. It's not because they are all dumb and don't know how to do their jobs.

I am just overly nice to cashiers and service workers because I know it's hard. Even when I don't get my way I smile and say that's ok, I understand, thanks anyway and have a good day. They will remember me for being really nice and more likely to cut me a break next time. I always remember the people who were A. extra nice and B. the ones that were jerks. I always went out of my way for the extra nice one and the ones that were the biggest jerks got another treatment. I wouldn't risk getting written up for one of them. Just be a little nicer next time and understand it's not their fault they are just doing what they are told to do.
I'm sure you meant well with your post, but to be honest, I gave up trying to read it. For someone with so much "schooling," you may want to go back and add some punctuation every now and then.
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#68
I went to wal mart the other dat with my coupons. Had a walgreens competitor coupon for pepsi's. They say they dont price match with walgreens. I will be calling the 1-800 #
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#69
I lost my post! Did it show up?
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#70
The cashier changed the value of my coupons at the check out. She would only give me the amount of the post it notes...$1.19. I purchased 15....That is $12.15 that Walmart will receive... ("illegally" as far as I am concerned!) What would you do? She would not listen to me and the manager "is not available!!!" she told me....
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#71
Quote from lexusgirl38 View Post :
I went to wal mart the other dat with my coupons. Had a walgreens competitor coupon for pepsi's. They say they dont price match with walgreens. I will be calling the 1-800 #
They will pricematch Walgreens AD, but not walgreens coupons.
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#72
i only had to pay 4 dollars for 5 bags of dog and cat food with coupons and kroger tried to make me owe 15 dollars since 3 was for tax. thats like 7 dollars but i also got a 12pk of pop ans something else. i stayed there for like 20 min and went to my truck them had the manager come to the parking lot . i was so mad but oh well i got 4 purina one a 1 lassie for 7 dollars with tax added
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#73
Thanks! I printed this to keep in my purse. I went to Walmart a few weeks ago and the cashier refused to accept my coupons and even kept them.
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#74
Quote from iamluvable View Post :
The cashier changed the value of my coupons at the check out. She would only give me the amount of the post it notes...$1.19. I purchased 15....That is $12.15 that Walmart will receive... ("illegally" as far as I am concerned!) What would you do? She would not listen to me and the manager "is not available!!!" she told me....
If you were unhappy with the transaction, you shouldn't have completed the purchase.
In actuality, you are not entitled to the overage, nor is the store.
They are well within rights to adjust the coupon value. They should write the adjusted amount on the coupon. You could mention that (or write the amount on the coupon yourself).

What would I do? I would allow them to adjust the price and not worry about it.
I don't worry about it when they give Me the overage (I bet you don't either), so why bother worrying about it when they adjust the coupon amount.

moral of the story.... don't sweat the small stuff. Just consider the 'overage' they're going to get this time, make up pay for some of the overages you got in the past. The post-its were still free. heart
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#75
Oh, let me tell yall about my Walmart experience yesterday.

I got to the register and the friendly cashier rang up my stuff. The total was like $127. OK, so I give her my stack of coupons. Some of them scan, some of them don't, but she's really nice and does an override for the ones that don't (let me say at this point that I had internet coupons as well as regular manufacturer coupons.).

Anyway, We get to the end of the coupons and my new total is $68. I swipe my debit card, cashier does her thing, and a message pops up on the little screen that says my coupons have exceeded the allowed amount. WTF?

So, a CSM gets called over. She is nice, and says she has never seen this before. She calls over another CSM. This one is not so nice and demands to know how many coupons I was using. It was 34. (Is that supposed to be a lot?) She proceeds to go through all my coupons and make sure I have the corresponding products, which I do. She is confused as well (and mad), and they call over a bigger CSM. He tells them to just override it and let me go.

Keep in mind this whole finasco has taken about 15 minutes. The not-so-nice CSM tells me that from now on I shouldn't use so many coupons at once. I told her, "I didn't know there was a coupon limit." The whole ordeal was just kind of ridiculous. The nice CSM told me that maybe from now on I should break up my stuff into two separate transactions. Let me just say, I can't wait til they're done building Target here!
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