I just looked at my recent Charter Internet bill and it was $62 just for the internet.
So I hopped on Charter Chat and was able to bring the bill down to $39.99 a month,
no modem fee, upgrade from 15 to 30 Mbps (althougth I think it was already 30)
and free online Epix. It's worth a shot. Give it a try. Here is chat log:
Customer ChatChat TranscriptYou have been connected to Andrew C.Andrew C: Thanks for giving me the opportunity to help you today! My name is Andrew and I'll be taking care of you.
Andrew C: How can I help you today?
Joe : 824xxxxxxxxxxxxxx
Joe: that is my account #...I am currently paying..
Joe: over $60 a month for just the internet....can I get that 19.99 a month special..?
Andrew C: We can certainly review your account, however there is no such $19.99 deal for internet.
Andrew C: Thank you, Let me pull that up to see how we can best help you today.
Andrew C: So that I may discuss your account and for security purposes, may I please verify the four digits of your Charter Security Code (Left hand side just above your address) or your Customer Created PIN number?
Joe Sumner: xxxx
Andrew C: Thank you for validating your Security Code, One moment while I review your current account.
Andrew C: I show you are currently receiving old plan pricing standard rate for 15 Mbps internet $52.99 + $7 modem lease = $59.99. comes with 2 free features.
Andrew C: Joe, As we review your account, how is your current service working for you?
Joe: fine...a few hiccups here and there....
Andrew C: I'm glad to hear overall it is working well for you. I do show we can switch you to our new plan pricing and service for 30 Mbps internet. It would be 30 Mbps internet (Double your current speed), modem included (no more lease fee) at $54.99 a month. This would also gain you FREE EPIX movies online as well. Take a moment to review this, I do have one other option as well.
Joe: what is the other option...
Andrew C: Joe, I would like to let you in on an exclusive offer that just started only available for current customers who upgrade. I can provide you with $29.99 per service with bundling. That is our TV Select (Minimum), 30 Mbps internet, modem included , Unlimited phone and with the 3 service plan FREE Wire maintenance plan (Normally $4.99 a month). This limited promotion $89.97 + $5.99 box lease per TV is amazing on it's own, however it also comes with FREE upgrade for 1 year of DVR service (Normally $19.99 a month, valued at over $230 savings). May I ask what you are currently doing for TV service?
Joe: I am in a 2 year agreement with Dishnetwork.... what can I get for a lower price
Joe: for the internet only...
Joe: the current speed is fine
Andrew C: The current internet only would be either your $59.99 for 15 Mbps or $54.99 for 30 Mbps. We would need to swap out the current 2.0 modem lease for the new 3.0 no lease fee equipment. Either tech out $29.99 install or FREE swap at the local office. Shall we switch you to the new plan, lower rate, faster speed and more feature? (If so , would you like a tech out or self install swap?).
Joe: this is still more then I would like to pay...I am paying 29.99 a month on my other
Joe: charter internet account...
Joe: can you do this for me...
Andrew C: I do see that your concerns about pricing are justified. I can certainly understand how it seems unfair that lower prices are only offered to new and upgrading customers. Promotional pricing is Charter's way of letting customers who have never used a particular service try it out at a lower, promotional rate. This way, they can experience the true value of that service before paying the standard price. Once the promotional period expires, Charter hopes that the customer will retain the service at the standard pricing, having been able to sample it and gauge its worth.
Andrew C: Joe, while you would not qualify for the first year pricing at $29.99. What I can do as a one time courtesy is offer you $39.99 discounted rate for 30 Mbps for 12 months, after would go to full standard rate $54.99. We would need to either send a tech out or self install pickup swap.
Andrew C: Which would you prefer?
Joe: I guess I can go with the $39.99 rate ... I can just pick it up myself and swap it out...
Andrew C: Great, let me get that limited offer setup for you.
Joe: Now will this include the no modem lease fee as well as the online
Andrew C: Bear with me a quick second while I get some information for you on that.
Andrew C: Yes, it will include the no modem lease, and you will go to the local office and swap the modem for the new modem.
Joe: ok...what should I tell them at the local office...?
Andrew C: Charter is happy to Introduce Epix, a great channel with a wide variety of movies in all genres! The movies hardly ever repeat. I'm positive you'll find something you enjoy! It was created by Viacom, Paramount, MGM, and Lionsgate. You can watch from anywhere you can get a connection, they show the same content online as they show on air, and you can invite friends to a "Private Screening Room" online complete with chat so you can talk at the same time to watch with movies you even if they aren't Epix subscribers. You can even watch on your phone if it supports flash with more support coming for iPhone, Android, and Blackberry soon.
Andrew C: Great! If you give me just a few moments, I will go ahead and set this all up for you. While you are waiting, feel free to check out our new rewards program, Live it with Charter! Free to all Charter subscribers, members earn points for every dollar spent on all Charter products and services. Points can be redeemed for cool prizes and free sweepstakes entries! To get started please visit www.liveitwithcharter.com
Andrew C: Just take your current modem to the local office and they will go ahead and swap out the modem for you, do you need the address to the closest office?
Joe: sure...what is the addy..?
Andrew C: Monday 9:00AM - 7:00PM
Tuesday 9:00AM - 7:00PM
Wednesday 9:00AM - 7:00PM
Thursday 9:00AM - 7:00PM
Friday 9:00AM - 7:00PM
Saturday 9:00AM - 5:00PM
1201 McCann Drive, Altoona, WI 54720
Andrew C: I, on behalf of Charter, congratulate and thank you considerably for your order (As well as for your time and patience)!
Andrew C: Certainly, Thank you for contacting and choosing Charter Communications. Is there anything else I can help you with today?