I don't really like dealing with rebate when it comes to service provider. There's always seem to be restriction on long term plan and fees.
What am I saying is, rebating a product is simple. You buy it, rebate, done. But with service provider like mobile, isp, cable, if you cancel them the next month, you can assume your rebate not going to come. And even when you stick with it, it may never come. Happen to me with switching cable, modem rebate, phone rebate, blah blah. I always have to get into argument with rep, send them fax of receipt... so yea, such annoyance make me stay out of this deal.
Technically I've never been a T-mobile customer and I never will be. I handled cell phone payments in an accounts payable office. Only a couple lines of the few hundred numbers were T-mobile accounts. Their customer service was hell to deal with and there were more billing problems and headaches from them than all the AT&T/Cingular, Verizon, and Sprint/Nextel accounts combined.
I can't speak to their cell service but I wouldn't give T-mobile a dime personally.
I was in a similar AP role...but my issues were with them invoicing accesories and unable to provide order details there were atleast 1k of invoices that took months to resolve. That was almost Ten years ago.....i am thinking of joining a value plan....going into it knowing i can switch at anytime if they become incompetent again. In my history with them i just feel like there isnt as much structure with them....and customers may hve little recourse.
I called the sales rep and asked that the website says in fine print that a phone purchase is required but the rebate form does not talk about it. He put me on hold to ask someone else and came back with that it DOES REQUIRE a phone purchase.
quote; [Wrong. It DOES require a phone purchase, I called the sales rep and asked that the website says in fine print that a phone purchase is required but the rebate form does not talk about it. He ]put me on hold to ask some one else and came back with that it DOES REQUIRE a phone purchase.]
Deceptive business practices, placing customers on extended hold, excessive cold transfers, over-billing, horrible call quality... all hallmarks of the T-Mob experience.
Nothing is slick when it comes to TMO except how these gangsters separate you from your hard earned. They record you but see how fast you get disconnected if you tell them that you are also recording. Subscribing to TMO is like flying used to be... seats over-sold by tenfold and no recourse to the stranded bumped flyer.
How slick is never receiving promised promotion or waiting 30 minutes for a spot on a tower or spending 3 hours on hold with customer service? TMO = Face of Evil
Last edited by timbertop; 04-17-2013 at 09:47 AM..
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