Forum Thread
Rakuten Discounts, Deals and Coupon Codes

Rakuten Customers Getting Fraudulent Credit Card Charges

rrmoore 773 221 May 9, 2013 at 11:33 AM in Finance (2) More Rakuten Deals

Thread Details

Last Edited by rrmoore January 12, 2016 at 01:10 PM

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten If you have been affected, please post your experience here so the magnitude of Rakuten's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: -- Dedicated e-mail address
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Newspaper & Other Media Reports on this recent Rakuten/ Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here's Everything We Know About The Rakuten/ Credit Card Breaches" -- post by 'steveliv', updated 'daniel32' --and---

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- " Customers Reporting Credit Card Fraud" -- txs 'krazyshopper' and

Gizmodo via [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to ''

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to ''

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview -- 'AnnoyedwithRakuten']
[Ref: Additionally]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available:]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"

BOGOTA – "Local police are asking anyone who has used the website, formerly, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on in the past three months, police said. The victims' names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company's owner, someone electronically deposited funds in the company owner's account — enough to cover the cost of shipping the items to Colombia, Misskerg said. "We've seized the packages and additional merchandise," Misskerg said Tuesday. "We are going to try to shut him down at this point.", a Japan-based online retail company completed its purchase of, a California-based online market place, in July 2010. The website was rebranded as this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. "If there is a police investigation, we are not aware of it, and we have not been contacted," said Mark Kirschner, the company's executive officer for global marketing, adding that the company takes such reports "very seriously."

However, an online message board [] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, "without success," to those claiming to be affected. He urged those affected to contact the company's head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers' information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here's Everything We Know About The Rakuten/ Credit Card Breaches"
By Laura Northrup // Link:

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.
Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own "marketplace" stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they've heard from the company is "call us!" to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled

If having fraudsters make purchases for up to $10,000 on your credit cards isn't scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don't need to provide to Rakuten as part of a purchase. If you're a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they're a victim too.
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Community Wiki

Last Edited by andyk July 16, 2014 at 08:31 PM
Section (0): How to protect your card number:
  • Use PayPal or Google Wallet.
    • When you are viewing Your Shopping Cart, be sure to click on "Proceed to Checkout" first, and THEN select PayPal or Google Wallet.
    • You CAN earn and use Super Points with Google Wallet.
    • You cannot use Super Points with PayPal.
  • Do NOT use Visa Checkout/ or Masterpass:
  • Do NOT use or store your card number on
  • Super Points
    • Can one use Super Points with Yes, but don't use anymore (see above).
    • There have been multiple posts by rrmoore stating: "Many are reporting they did with PayPal and; But you can't use existing points toward the deal." I read that to mean points cannot be used with, which is incorrect. I am sure rrmoore made those posts to help people. I am also sure rrmoore has a strong sense of right and wrong because he so wants to get to the bottom of the problem. Accordingly, I hope he will go back to clarify his posts because Rakuten Super Points CAN be used with

Section (1): Ways to help Rakuten take ownership of the security breach:

Letter to the Editor at Fraud Magazine:
ACFE is the world's largest anti-fraud organization and premier provider of anti-fraud training and education. Together with more than 65,000 members, the ACFE is reducing business fraud worldwide and inspiring public confidence in the integrity and objectivity within the profession.

Message to the Complaints Board: and The most trusted and popular consumer complaints website.

Posting to Reseller Ratings:

Anyone affected should consider filing a report: & &
If enough people file a report, Rakuten will not be able ignore this any longer. -- 'DMUE'
California State Attorney General online complaint submission form: -- 'ducky2802'

Post a Message on Rakuten's Facebook Page:

Send a message to the Amex Public Relations Dept: Desiree Fish, Vice President, Public Affairs and Communications /
Send a message to the Discover Public Relations Dept: Jon Drummond, Public Relations,

Send a news tip to: NY Times (, CNet (, CNN (, <add more here please>

Also, please consider adding an additional posting to (after you've posted here, of course). With the dedicated site, you can use a different posting username if you wish and no registration is required.

Section (2): Ways to help police catch the identity thieves:

Get the address where your product from the fraudulent charge was shipped from your CC company and post the city to see if we have any matches: -- 'namlook'
1. North Brunswick New Jersey
(I have a name and the full address but I won't post that here)

Call the defrauded merchant (might need police involvement with some) to obtain the IP Address of the Fraudulent Order -- 'Ids322' & 'Diamonique'

Those affected should contact Rakuten's head of customer experience at 877-880-1030 ext. 2095. -- 'epicd2012'

Section (3): Ways to personally protect yourself after your Rakuten privacy breach:

Sign up for e-mail (or mobile) credit card and bank alerts with all your financial institutions -- 'ubiquitous'

Free Annual Credit Reports (also consider utilizing 1-of-the-3-agencies every 4 months, instead of all 3 once a year)
I picked Experian at random, and its super easy to do, takes 5 min, completely automated, and hopefully give me some piece of mind. I believe you get a free credit report as well.
Equifax 1-800-525-6285 / Experian 1-888-397-3742 / TransUnion 1-800-680-7289

Experian's Credit Sesame and Transunion's Credit Karma provide a level of free credit monitoring.

Fraud Alerts on Credit Reports: For those who are a bit concerned/paranoid about ID theft, here is the FTC website on it.
The first step they show is placing a temporary (90 days), free, fraud alert with 1 of 3 credit card companies:
It that tells the creditor requesting your report to do additional due diligence. I think it's a free service but it automatically expires after 90 days. The creditor however is not required to do any additional verification, but they don't want to get lose money either.

*** I think freezing credit reports is a little different than fraud alerts ***
Information on Freezing Credit Reports: (1) (2) (3)

Visa Verified-by-Visa:
MasterCard SecureCode:]

Response from Rakuten CMO, Bernard Luthi - please call the number to recount your experience to help with the investigation


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Put me on the list, too. Had an unknow charge of almost $300 couple days ago.
Reply Helpful Comment? 0 0
For your reading pleasure:

Rakuten reveals trust is key to competing beyond price online
Reply Helpful Comment? 0 0
Most states have some form of data breach notification laws:

so, if what we suspect has happened has indeed happened, then notification should be coming very soon. It looks like some states allow for a delay in notification if requested by law enforcement; otherwise, they require the notice be provided "as soon as practicable and without unreasonable delay", or similar language.

California has a site about data breaches:

Sorry for the double post earlier. Not sure how.
Reply Helpful Comment? 0 0
Put me on the list. I just bought a camera at Rakuten and my credit card fraud alert notified me a few days later that someone tried to buy an item at for over $600 with my card. Certainly wasn't me. Now they cancelled my card to issue a new number. What a pain. Now that I have points with them I don't want to use another credit card for the purchase and it looks like you can't use points with a paypal purchase. I wonder if the solution is the prepaid cards that you can fill with a balance like Serve.
Reply Helpful Comment? 0 0
Last edited by trencher7 May 22, 2013 at 06:04 PM.
Joined Feb 2005
Sanity Is Overrated
4,119 Posts
1,138 Reputation
Quote from trencher7 View Post :
Put me on the list. I just bought a camera at Rakuten and my credit card fraud alert notified me a few days later that someone tried to buy an item at for over $600 with my card. Certainly wasn't me. Now they cancelled my card to issue a new number. What a pain. Now that I have points with them I don't want to use another credit card for the purchase and it looks like you can't use points with a paypal purchase. I wonder if the solution is the prepaid cards that you can fill with a balance like Serve. has massive account breaching problems too so if you've ever used a credit card on their site then you need to log in and delete the info. They store CC info without asking. They also don't care about what's happening with their website's customer accounts.
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Joined Dec 2007
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Quote from rrmoore View Post :
Quote from Riba of Austin, TX on March 24, 2013:
"I had purchased some items with and both times I used my debit card. And the 1st time I used, someone got ahold of my debit card information and used it to buy iTunes from Apple. So I, not knowing who got a hold of my credit card, immediately had my card cancelled. So after having my card cancelled and getting a new card number, I know no one has my number. So I made another purchase on several weeks ago, and just yesterday, I tried to withdraw some money out of my account and I couldn't because a large purchase has been made by Macy' and I don't make no large purchase from no store or no online store. So I'm very very very very pissed because now I know where those purchases came from on my debit card. I will never never again purchase from or any online stores ever again. is a crook, so please don't buy anything online from Shame on you guys."
They are probably shopping on Amazon as we speak laugh out loud
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Add me to the list as well. Bought off Rakuten last week and was called by my cc fraud services this afternoon. Several fraudulent purchases were made in the past 2 days.
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I also got hit.. didn't had any account hacked issue so far.. I did online shopping at rakuten only last month, enough to suspect them..
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lol, ima just stay away from so many reports.
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More reports here:

Earliest is March 21 !
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After reading this thread I realized that I was a victim as well. I purchased an Xbox Live 12 month subscription on Jan 22. I was a victim of CC fraud starting on Feb 1 through Feb 8. The charges were at, x2, and $1200 on furniture somewhere. Chase was great about knocking off the charges and replacing my card. I thought it was just bad luck....but it was Rakuten. Shame too really, I have had good experiences with them when they were known as for many years.
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Quote from rrmoore View Post :
Great going! Reps to you (and several others) who have helped Rakuten to understand the impact on hundreds, or thousands, of customers. (I've removed my suggestion of "no-reps to posters" in my initial post. Individuals should indeed be repped for helping the entire group.) Outstanding work 'tprevett'! You're probably also very motivated by the incident and Rakuten's poor response to the situation.

As news spreads, more people are coming forward to say that they too had false charges on their credit cards following a Rakuten order. I see that Rakuten's Facebook page is lighting up too from disgusted customers who absolutely couldn't believe that this could happen to them as a result of buying from a larger company. Rakuten continues to demonstrate a "we don't care" after-sales attitude. Their reluctance to come-clean and announce the breach may suggest that it may not be a technological breach but rather a human breach of their internal databases caused by an internal employee with greedy and malicious intentions. Full credit card information need not be stored and available for employees to see. That process should be fully computerized with the human element taken out of the equation. Rakuten, a personal security breach is worth more than a $10 coupon! Sadly, the marketing department at Rakuten hasn't yet realized the long-term impact on current and prospective customers and merchants who may associate the Rakuten name with the worry and long-term concern of their personal credit security.

What are the chances we can get this thread moved someplace where everybody can see it, rather then buried in the Deal Talk forum. I still see people making purchases from Rakuten via hot deal threads here on slickdeals.. maybe even something on the main page? Is it possible to get the link to the Rakuten storefront removed from the front page until the problem is addressed and fixed? It is very apparent that the issues at Rakuten still exist. This has become more of a consumer alert rather then a deal talk, and should really be front and center!
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THANK YOU to everyone who participated in this thread.

I was about to make a purchase this morning from Rakuten and luckily found this thread. I will now avoid this fraudulent company for the rest of my life. Sounds like the fraud affects thousands of customers, and they have let it continue.
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I'm another one who had bad charges after a rakuten order. I just found out about this board from another site. I've checked my PC for any kind of attack using the best tools and nothing. One thing that a friend noticed was an email from rakuten after placing my order. It was definitely from rakuten because it had my name and my correct order number. But the link was to:

I'm pretty sure I clicked on that link. But aren't secure sections of sites supposed to be HTTPS and not HTTP? The message definitely was from rakuten and not a phish attempt. The link did go to rakuten's site and not somewhere trying to be rakuten. But if they are sending customers to an unsecure section, could this be how my credit card number got taken through them?

Edit- I just clicked the link again and the address gets automatically converted to https:// so perhaps that is not the way they did it.
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Last edited by KimmyKim May 23, 2013 at 12:00 PM.

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I ordered a Sony Memory card and two weeks later I got a call from my credit card provider saying that there are several charges (500 something for electronics and 50 something for starbucks??!!) that look suspicious and they have declined them. I know it is Rakuten because I only use this card for my amazon purchases and Rakuten is the only shop that I used my card that is not amazon.
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