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HELP!! "Thank you for shopping with Walmart.com. Unfortunately, due to an error processing payment information, we have had to cancel the following order."

the.J129 2,716 2,027 May 20, 2013 at 06:31 AM in Finance (5) More Walmart Deals
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Last Edited by the.J129 May 20, 2013 at 06:54 AM
Paid via Paypal and just got the 2nd email from Walmart after order confirmation that says this:

I've been trying to purchase a game on walmart.com and keep getting my order cancelled.I've tried thrice so far. Once with paypal, twice with a CC.
Called Walmart, and surprise surprise, they blamed Paypal and my CC.

I did a search here, and saw that many had posted about getting this in the various hot deals and I was wondering if anyone figured out the reason why? Or a fix?

Thanks.
I'd really appreciate the help.

________________________________________________________________________________________

The error message :

Thank you for shopping with Walmart.com. Unfortunately, due to an error processing payment information, we have had to cancel the following order.
We apologize for any inconvenience this may cause.

Refund Information
A refund has been issued to your original method of payment and the funds should be available within 10 business days.
If you have any questions, please reply to this email and let us know how we can help.

Sincerely,

Your Walmart.com Customer Service Team
www.walmart.com

121 Comments

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#31
Quote from the.J129 View Post :
Damn. That's what I was going to try.
But looks like that's not possible either.


Have you tried "site to store"? Do those orders get cancelled as well?
Yep, that too. This makes me so angry. Great security protection for customers, though! I mean, when you want to screw someone over, you go buy items on the internet and have them shipped to your victim's house, right?
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#32
Quote from mrolympiasc View Post :
Yep, that too. This makes me so angry. Great security protection for customers, though! I mean, when you want to screw someone over, you go buy items on the internet and have them shipped to your victim's house, right?
Actually, someone stole my number and ordered a Gevalia coffee maker and coffee and had it shipped to some Eastern European name and my home shipping address. Gevalia apologized - gave my money back, told me to keep the stuff, and my back issued me a new card. Never understood why they sent it to my home address.
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#33
It happened to me as well. Tried different Walmart gift card, paypal, and various CC. All got canceled. Was I blacklisted by walmart or what? How can this happen?
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#34
Happened to me last weekend... I placed an order that went through (no cancellation), then tried to place a second order about half an hour later, and 2nd order got cancelled but funds have not yet returned to my card. About an hour ago, I placed a 3rd order using paypal, and it was cancelled, funds returned immediately.
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#35
Quote from the.J129 View Post :
Paid via Paypal and just got the 2nd email from Walmart after order confirmation that says this:

I've been trying to purchase a game on walmart.com and keep getting my order cancelled.I've tried thrice so far. Once with paypal, twice with a CC.
Called Walmart, and surprise surprise, they blamed Paypal and my CC.

I did a search here, and saw that many had posted about getting this in the various hot deals and I was wondering if anyone figured out the reason why? Or a fix?

Thanks.
I'd really appreciate the help.

________________________________________________________________________________________

The error message :

Thank you for shopping with Walmart.com. Unfortunately, due to an error processing payment information, we have had to cancel the following order.
We apologize for any inconvenience this may cause.

Refund Information
A refund has been issued to your original method of payment and the funds should be available within 10 business days.
If you have any questions, please reply to this email and let us know how we can help.

Sincerely,

Your Walmart.com Customer Service Team
www.walmart.com
I had this happen last year after someone hacked my walmart.com account. Luckily I was at the computer when the order was made so I cancelled it after I got the email and before it was delivered electronically. I reported to my CC and walmart but what ended up happening was that walmart put a security hold on my account. Initially they told me they would fix it but to make a long story and 3 months shorter, in the end I had to remove all pay information on the account and open a new walmart.com account. It was all due to fraud after being hacked. =

not sure if this helps Smilie
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#36
Quote from johny3 View Post :
I had this happen last year after someone hacked my walmart.com account. Luckily I was at the computer when the order was made so I cancelled it after I got the email and before it was delivered electronically. I reported to my CC and walmart but what ended up happening was that walmart put a security hold on my account. Initially they told me they would fix it but to make a long story and 3 months shorter, in the end I had to remove all pay information on the account and open a new walmart.com account. It was all due to fraud after being hacked. =

not sure if this helps Smilie
Well, I know my account hasn't been hacked..and this is happening on my account, my mother's account and my father's account.

Could be an IP thing, though I don't know what they'd have an issue with? I buy a lot of stuff. I barely return anything. MadMad
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Uprooting the evil in the fields that we know,
So that those who live after may have clean earth to till.
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#37
Quote from the.J129 View Post :
Well, I know my account hasn't been hacked..and this is happening on my account, my mother's account and my father's account.

Could be an IP thing, though I don't know what they'd have an issue with? I buy a lot of stuff. I barely return anything. MadMad

I will tell you that if walmart is clueless (which they usually are) the best thing to do would be to open a new walmart.com account.
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#38
Quote from johny3 View Post :
I will tell you that if walmart is clueless (which they usually are) the best thing to do would be to open a new walmart.com account.
Well, that's what I meant when I referred to my mother and father's accounts...nod

Didn't work.
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#39
having multiple accounts is not against their TOS. Just use a different email Smilie

I have not had this problem with my new account but I know mine was from fraud. not sure about yours sorry
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#40
Ok I am getting this problem and I don't know whats up. I usually buy credit for my dad there and its giving me the error. A few months ago I bought some and tried many times same card, different, card and same problem happened. Tried today (wanted to top up) same issue whats the fix to this pretty stupid.
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#41
There isn't any fix.
Walmart just doesn't want our business. Mad
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#42
Quote from the.J129 View Post :
There isn't any fix.
Walmart just doesn't want our business. Mad
Darn its terrible I sent them an actual email and they responded that its out of stock and there trying to fix it I guess I will have to buy from another place just wanted to see if there was a fix in the long run OP but I guess not.
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#43
Quote from gpister View Post :
Darn its terrible I sent them an actual email and they responded that its out of stock and there trying to fix it I guess I will have to buy from another place just wanted to see if there was a fix in the long run OP but I guess not.
Emailing or calling them won't help you. Don't even bother to deal with their stupidity.

I started having this problem 3 weeks ago when I wanted to order some custom posters from their Photo Center. I emailed, I called, I called, I emailed. Their billing department even told me that they fixed it, but they did not. The funniest part is when I went on Walmart's site a couple days ago, the prices for their poster sizes TRIPLED. Thank you for making my consumer choice easy, Walmart.
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#44
Quote from mrolympiasc View Post :
Emailing or calling them won't help you. Don't even bother to deal with their stupidity.

I started having this problem 3 weeks ago when I wanted to order some custom posters from their Photo Center. I emailed, I called, I called, I emailed. Their billing department even told me that they fixed it, but they did not. The funniest part is when I went on Walmart's site a couple days ago, the prices for their poster sizes TRIPLED. Thank you for making my consumer choice easy, Walmart.
I guess its not worth it I just emailed them once and got a respones they were out of stock Walmart.com just loses some selling power.
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#45
I had the same thing happen today. Tried to place an order with a credit card and it was immediately cancelled. Tried again with PayPal and again cancelled. I tried emailing them about my order through their contact us page and the page would never submit. Oy! I just ended up buying the items through Amazon and Staples. Walmart.com has lost my business.
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