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Quote :Hi Everyone,
Izzy Fisch here; Co-founder of Dealfisher.com.
First off, I want to apologize profusely to anyone who had to wait more than a day or two to get responses from us regarding issues with their order, RMA's, or refunds. This is truly unacceptable.
We experienced tremendous growth in a very short period of time (Thanks to you guys!), and therefore have gone through some growing pains.
Ginger, who is head of Customer Care & Experience, has recently joined our team, and she has done an excellent job of putting certain measures in place to make sure these delays will never happen again. All customer inquiries will now be answered within one business day. (Please keep in mind that we are closed on Saturday and Sunday as of now).
We, as an eCommerce company, understand that our growth is directly attributed to you; Our customers. We are honestly believe that your satisfaction is the only thing which will continue to fuel this company and allow us to continue featuring amazing deals.
If anyone has any questions at all, please feel free to contact me directly at email@example.com
I will be checking my email daily and I will respond to all queries as fast as I can.
If you have a question which is directly related to an order, please email either firstname.lastname@example.org or Ginger.Greene@dealfisher.com
On a more specific note, I noticed that there have been a lot of concerns with how the all-in-one computers were shipped. Rest assured that those left our warehouse in brand new condition and the packaging got damaged in transit.
All future all-in-one computers will be shipped out in a separate heavy duty protective shipping box. This will protect against rough handling during transit, and will allow your computer to arrive without any damaged packaging issues.
Thank you so much for taking the time to read this.
We really appreciate your support, and hope to be able to provide you with many more amazing deals and an excellent customer experience. Have a great day!