TransFast Remittance steals your money
If you have been scammed by this company, I suggest that you file a complaint with www.newyork.bbb
On 6/11/13, my wife made a request of TransFast to transfer $1,000 from our Chase banking account to her father in the Philippines. Instead of only withdrawing $1,004.99 ($1,000 + $4.99 service fee), TransFast withdrew $2,009.98. Upon discovering this, my wife immediately requested that this error be corrected (on 6/11/13). TransFast says they would cancel the transaction and redeposit the funds that were withdrawn, but only half, of the money was returned. We called TransFast again on 6/12/13 to complain that we were only refunded half. We were told that the remain balance of $1,004.99 would be returned to our Chase account no later than 6/14/13.
On 6/14/13, we again contacted to complain that the promised refund had not been processed to our bank account. TransFast now says that the have no record of this transaction (TransFast transaction ID: 33TF878622355) and that we should send them copies of our bank statements showing the withdraws. The customer service rep I spoke to refused to identify himself nor would he transfer me to a supervisor. When I continued to argue with him, he hung up on me. Repeated calls to there customer service number when unanswered, 888-973-6383. Later on 6/15/13, we were finally able to reach a representative of TransFast by calling 212-382-2828, New York City number. The person that answered the phone said that he was unaware that we were having problems recovering our money from TransFast. He said that he would immediately get us over to their collection's department where someone would help us. He put us on hold for a while, then came back and said that everyone was busy and that he would have someone call us back. He took my name and number, but no one called us back.
This company shouldn't be allowed to do business anymore. There are numerous complaints all over the web about this company -- we should have done better research. When you are able to reach customer service, it often takes 30+ mins. If you do get through, when talking to customer service, the reps never identify themselves. If they do give a name, it's fake. I once spoke to a person who identified himself as a supervisor name Jose. On a later call, when I asked to speak to Jose, the CS rep acted as though he didn't know who I was talking about. If you post a bad complaint on their Facebook page, they will delete it. They immediately take your money from you bank account, but take about 7 days to transfer the funds. If the transfer is cancelled, it may take up to a month to recover your funds.
I will continue spreading this word to as many persons as possible. Please forward this message to anyone that you think might use a money remittance company to be sure that they avoid TransFast.
Got an email from Rhea Rivera. She asked us to call her and gave us her extension. It took three attempts and dealing with TransFast's incompetent cs reps before we were able to get through. Again they would never identify themselves, but they repeatedly asked us for identification details and stalled us on the phone before saying that Rhea Rivera was unavailable. My wife, who is filipino, over heard the cs reps laughing in the background and joking that I, her husband, couldn't do anything about the money the they had taken out of our checking account. They didn't realize that my wife understands Tagalog. We were finally promised that our money would be returned within 24hrs. We shall see.