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Sprint Terms and Conditions Changes -- Sept 1 and Oct 1 2013

drew2money 228 August 11, 2013 at 10:38 AM in Cell Phone Plans & Services More Sprint Deals
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Last Edited by drew2money September 12, 2013 at 02:53 PM
More changes and opportunities to leave Sprint. Found these on my bill today.

Effective 9/1/13, the Administrative Charge will increase to $1.99 per line per month for customers subject to the charge. For Details on surcharges, visit sprint.com/taxesandfees [sprint.com]and review your wireless service agreement.

The current charge is $1.50.

Effective 10/1/13, GPS Services, Sprint Navigation and Telenav GPS Navigaor, will be removed from bundled data and data add-on plans. For info on GPS Navigation alternatives (varies by device, visit http://www.sprint.com/navsupport.

They do list specific phones, and my mom still has a Palm Pre, which is on the list. If you have an older phone with is on the list, I supposed you could switch to it to help escape. .

I called tonight, Aug 26th, and citing the removal of GPS services, they are letting me out of the contract without ETF. Note, I did have a Palm Pre active on my plan, but as an additional precaution, I put a bunch of old phones on my account, two protect the ESN of my Iphones.

Early Termination Fees appeared on account but after calling having them pull up previous conversation, they are removing them.

As of 9/11/2013 the ETF have been credited. Na Na, na na na na, hey hey hey, good bye!!!

130 Comments

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#31
Quote from drew2money View Post :
Just called into Account Services and I'm done....I can leave without paying ETF fees.
Do you HAVE to leave or will they just void your contract?
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#32
Quote from Killerz View Post :
Do you HAVE to leave or will they just void your contract?

I agree I have 3 lines with S3's and would like to cancel 1 of the lines the other 2 can stay on can this be done?
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#33
Just putting it out there... Unless you have a device that qualifies for the GPS changes... you don't qualify to have ETF waived. Just tried but he said If I switch it to a device that qualifies for it, then it would be waived.

Edit: Also to add to the 1.99 admin charge change, it states that this can go up without notice disqualifying it from an ETF waive. So this option alone doesn't work.
Last edited by MikeILL August 27, 2013 at 11:18 AM
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#34
Just a quick update that I called to try to get out of the ETF & he asked specifically if this is something that I saw online...I said no. He responded that in the contract that I signed, it states something about Admin charges "up to $1.99"...so he said they are within the legal guidelines to raise the charge to $1.99 & so he cannot waive the ETF.

Keep us posted if anyone else has success.
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#35
Quote from gholly View Post :
Just a quick update that I called to try to get out of the ETF & he asked specifically if this is something that I saw online...I said no. He responded that in the contract that I signed, it states something about Admin charges "up to $1.99"...so he said they are within the legal guidelines to raise the charge to $1.99 & so he cannot waive the ETF.

Keep us posted if anyone else has success.
Use the GPS Mapping as your reason, not the admin fees.
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#36
Quote from gholly View Post :
Just a quick update that I called to try to get out of the ETF & he asked specifically if this is something that I saw online...I said no. He responded that in the contract that I signed, it states something about Admin charges "up to $1.99"...so he said they are within the legal guidelines to raise the charge to $1.99 & so he cannot waive the ETF.

Keep us posted if anyone else has success.
Quote from bobby37086 View Post :
I agree I have 3 lines with S3's and would like to cancel 1 of the lines the other 2 can stay on can this be done?

If you get fees waived, you have until Nov 15, then the offer is off the table. I haven't heard of anyone doing a partial move, but it might work.

The admin fee is probably not as strong as the GPS mapping. I would see if you can find an old phone, one of the ones affected, put on your account, and try that.
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#37
Anybody having luck getting the Nav clause to stick if you have an android device? I'm stuck on a super sweet.. old EVO (my newer phone decided to have its eMMC explode) and I recall there being sprint navigation on there somewhere..
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#38
Quote from minyihe View Post :
I contacted Sprint via chat regarding the GPS service changes coming 10/1/13 and they allowed me to cancel my 2 lines without ETF. They said the changes don't apply to iPhone and Android phone, just basic phone, Windows phone and Palm phone. I had a basic phone and a Palm phone.
Quote from blackchord View Post :
That's something you will probably have to ask them about personally. But if you're contract is up, why bother renewing? save yourself the trouble and keep shopping around on providers. I'd recommend giving Ting a look.
Quote from diabloazul126 View Post :
Anybody having luck getting the Nav clause to stick if you have an android device? I'm stuck on a super sweet.. old EVO (my newer phone decided to have its eMMC explode) and I recall there being sprint navigation on there somewhere..

This link shows all the affected phones and the Evo is on it.

http://support.sprint.com/support...upport#HTC

Good luck...
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#39
Quote from drew2money View Post :
This link shows all the affected phones and the Evo is on it.

http://support.sprint.com/support...upport#HTC

Good luck...
Interesting, thanks. Looks like they'd try to point me towards other programs. But I'll give it a shot in regards to losing out on Sprint Nav turn by turn.
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#40
My wife's EVO 4G is on there, but off contract. Mine is an EVO 4G LTE. Has anyone had luck canceling using GPS as the reason for that particular phone?
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#41
Quote from Krampus503 View Post :
My wife's EVO 4G is on there, but off contract. Mine is an EVO 4G LTE. Has anyone had luck canceling using GPS as the reason for that particular phone?
Replying to myself since I just called. The very nice woman I talked to didn't think that the removal of the GPS services consitituted a "material change," although she also admitted that she was not account services (I have no idea why the phone system routed me to her when I had specified that I wanted to make changes to my account). We went through the terms and conditions and it seems like this would certainly constitute a case where they should let me out of the account, so I may try again later.

If anyone knows the "magic words" to say to them to trigger the release, please post them. Smilie
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#42
Quote from Krampus503 View Post :
Replying to myself since I just called. The very nice woman I talked to didn't think that the removal of the GPS services consitituted a "material change," although she also admitted that she was not account services (I have no idea why the phone system routed me to her when I had specified that I wanted to make changes to my account). We went through the terms and conditions and it seems like this would certainly constitute a case where they should let me out of the account, so I may try again later.

If anyone knows the "magic words" to say to them to trigger the release, please post them. Smilie
I got mine off just now. My representative was a very nice lady, as well. She mentioned that there was wording in the contract that stated they could alter the contract as long as they notified the customer and I said that didn't seem legal, to me. -- Allowing alterations to an agreement without a change for recourse/review by the parties involved.

I gave the example of: me adding superfluous add-on things to the contract and then sending them a letter that I was no longer responsible to pay for anything.

She put me on hold and then said she could waive my ETF.
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#43
Quote from diabloazul126 View Post :
I got mine off just now. My representative was a very nice lady, as well. She mentioned that there was wording in the contract that stated they could alter the contract as long as they notified the customer and I said that didn't seem legal, to me. -- Allowing alterations to an agreement without a change for recourse/review by the parties involved.

I gave the example of: me adding superfluous add-on things to the contract and then sending them a letter that I was no longer responsible to pay for anything.

She put me on hold and then said she could waive my ETF.
well congrats. she seems like the lady I spoke with yesterday as well and basically had the same conversation as you. except when she put me on hold she then just transferred me to her "supervisor" and she continued on about telling me I was wrong. I guess it really just depends on the person you talk to. going to try again hopefully I don't already have my account flagged for calling in about trying to waive my ETF.
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#44
Quote from diabloazul126 View Post :
I got mine off just now. My representative was a very nice lady, as well. She mentioned that there was wording in the contract that stated they could alter the contract as long as they notified the customer and I said that didn't seem legal, to me. -- Allowing alterations to an agreement without a change for recourse/review by the parties involved.

I gave the example of: me adding superfluous add-on things to the contract and then sending them a letter that I was no longer responsible to pay for anything.

She put me on hold and then said she could waive my ETF.
I just struck out with the online-chat and now have to wait for the account service people to call me. She claimed that because it was a "free service" that came with the phone and wasn't listed as part of my contract it could be removed at any time and besides there were other alternatives or I could subscribe to it. My argument was that if it was provided on the phone when I bought it, use of it was implicit as part of my monthly fee. She didn't seem to understand this, nor could she give me an example of what, if not that, would constitute a "materially adverse change." I tried to go a different route, using an example of a cable company declaring that they would no longer provide local channels to you because they were available for free over the air but still charging me the same amount. At this point, however, I think her supervisor had put the kibosh on the whole thing so now I have to wait for the account services people.
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#45
Just chatted - they will 'call me tomorrow' to discuss the changes to my contract with the loss of my 'sprint navigation' add-on. We'll see how this conversation goes - I just want my ETF waved so I can upgrade my phone!
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