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Security breach notification: Datapak Services Corporation, customer payment information compromised (3rd party e-commerce payment and order processor for possibly WBShop.com??)

luckygecko 1,940 1,906 October 5, 2013 at 01:06 PM in Finance (5) More WBShop.com Deals
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Last Edited by luckygecko October 7, 2013 at 05:44 PM
I am posting this as a heads-up, but I am sorry I don't have more details. [Mods: If this needs to be in the finance section, please move it, but I placed it here for more exposure.]


I received the attached letter from Datapak Services Corporation (via AllClear) who state the my customer information (credit card, address, etc) may have been compromised. I thought I would post this here since we all shop at a lot of the same sites.
[Update---see posts below for WBShop.com info]
I am not going to list all the sites that I have shopped at, but from my past posts you will find Rakuten, Newegg, Amazon, and others quite often. The letter does not state the client company's name.

I don't know about Newegg, I would suspect that Amazon does all of their processing in-house.


In my own speculation, Rakuten is at the top of my because the time frame seems to work out. See this thread:

http://slickdeals.net/f/6018544-rakuten-buy-com-customers-getting-fraudulent-credit-card-charges?

Newegg was talked about here:http://slickdeals.net/f/6268674-newegg-account-compromised-beware-of-potential-security-breach


Datapak Services offered me one years' worth of credit monitoring from AllClear PRO. Again, they are keeping the ID of their client private. Since I can use different information at different sites, I am not sure what, if any, of my information was exposed.


[Personal information has been deleted from the letters.]
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#46
Received this letter before the weekend and tore it up and tossed it. It showed up days after my card # was used to TRY to buy inmate phone time with GTL, in an Alabama prison Stick Out Tongue

Chase declined it twice, then called me to find out if it really was me trying to buy time. New cards the next day.

I did buy from WB in May, but this is the 3rd time, in two years, that my number has been compromised. Once was in the Best Buy debacle, last year, once was earlier this year, in the WM breach, and now this one. I have no idea if they got the number from WB or not--I just went to the website, and I don't have a CC stored there <shrug>.

Oh, and haven't orderd from Tanga since January; never ordered from Living Social, and it's been years since my last WOOT order.
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Last edited by decarillion October 8, 2013 at 08:09 AM
#47
I received the same letter yesterday, and had made a few purchases at wbshop back in Feb/March. I wondered how four $80 walmart gift card purchases ended up on my cc that I didn't buy...what I'd like to know is why it takes them 6+ months to contact the people affected.
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#48
Greetings,

I got the Datapak security breach letter in the mail yesterday (10/07/2013) as well. I was unsure if this was real or not because my information my have been compromised in a burglary at the Vudu.Com offices around the same time as the Datapak breach (March 2013). I thought that was where my information was stolen and used but, as the Datapak letter stated (and the information shared here), all the information to use my card online was stolen via their breach. I now place the blame squarely on Datapak more so now that I know how Datapak had my information, the WBShop. Here's my story: In Late April, early March 2013, I bought The Hobbit 3D via the WBShop. In July, my debit card was charged $400.00 for a donation to the Red Cross and about $900.00 for Bed, Bath and Beyond. Luckily, my bank flagged the charges as fraud, didn't debit the funds from my account and they issued me a new card when I confirmed the charges were fraudulent. I originally had no idea why a thief would donate funds when they could've used those monies to get more stuff. Turns out that CC thieves use donations as a "proof of life" on the CC information they're selling. Didn't know that.
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#49
I got the same letter from Datapak last night. I ordered the Black Knight trilogy in July from wbshop.com. I also noticed two identical charges of $26.63 from a Walmart in Arkansas a few weeks ago (I live in WI). Called and canceled my debit card immediately and had to dispute the charges. This is enough to convince me that WB Shop is the culprit.
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#50
I know that BestBuy.com also got hacked at some point this year, people were warned not to store credit cards with them.

It's very cowardly of these businesses to hide behind their payment processor and not out themselves to consumers.
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#51
I got this letter also, and was not sure if it was legit? I did have to change my CC recently due to fraudulent activity. I also shopped at WB and bought a few things so it looks like that may be the problem?
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#52
Quote from Strangermusic View Post :
It's very cowardly of these businesses to hide behind their payment processor and not out themselves to consumers.

I noticed that WB has a corporate responsibility PR site here:
http://wbcitizenship.com/


If you want to contact them for a statement.

TimeWarner's is here:
http://www.timewarner.com/our-com...nsibility/
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#53
Add me to the WBShop Fringe pile. I also got the letter not too long ago and had been curious about what merchant had been compromised. Discover had noticed some fraudulent charges so I had to call in and they issued me a new card. When I got the letter it made sense, but it's too bad that we need to do digital sleuthing to figure out who was compromised.
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#54
I didn't make the Fringe order, but I did pick up one of the $5 blurays on Aug 5th and got the same Datapak letter stating a breach on March 5th. That was my first and only WB.com purchase.

I haven't had any strange purchase and my credit union is pretty vigilant when it comes to fraudulent purchases.

And according to my purchase history I hand't picked anything up from best-buy since Dec. 2012 and I don't store credit card info anywhere except Amazon.
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#55
I've have to leave my card on Amazon due to pre-orders but will be removing it. It has been a daily angst since August. Even my cashback portal is tied into it. I expect Amazon to be on top of the hit list for criminals
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#56
Quote from ballershanelle View Post :
I've have to leave my card on Amazon due to pre-orders but will be removing it.

I will most likely be loosing all my super-duper Subscribe & Save deals in the pipeline for Oct. I think if you change billing info, it resets the orders. Thus, for example, some of the items have changed price drastically.


One note: Just make sure you would not be responsible for fraudulent charges if you did not notify the issuing institution of the possible breach.
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#57
Got the letter in the mail also. Made a purchase in June from WBShop. Had a few of fraudulent charges on my card last month that maxed out my account. Bank flagged it, closed the card and called me up, Got the money back, but took some time.

You can sign up online with AllClear ID, redemption code in the letter.

AllClear ID Enroll

https://enroll.allclearid.com/
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Last edited by Seriiez October 8, 2013 at 10:04 PM
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#58
I got the letter and I ordered from wbshop back in may and didn't get any fake charges, but they managed to issue another users card to my credit card account with somebody's name in minnesota. But I got that closed before they could use it. It was a business account card and I never stored it on their site.
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Last edited by scottman October 8, 2013 at 09:28 PM
#59
Quote from luckygecko View Post :
One note: Just make sure you would not be responsible for fraudulent charges if you did not notify the issuing institution of the possible breach.
After my calls, I was told to spend and just be aware of my card and charges. Im not responsible but it is a hassle, as stated, to shut down these transations and deals we have going on.

What is odd: I think these guys are calling into the cc companies and seeking info, placing vacation status on accounts or requesting password resets. I had an alert last nite. The person was denied a password reset because verification of Idenity was not correct. Amex caught that... I do have a new cc# and added security but these guys are not giving up.
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Last edited by ballershanelle October 8, 2013 at 11:36 PM

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#60
Add me to the list.
Just got the letter yesterday afternoon, and just got a text alert, email, and phone call from the CC company saying they suspected a fraudulent charge at a sporting good shop in Australia.

Made my only two orders ever on this card from wbshop.com on 5/22, my card expired in June, but they still found a way to run a charge on it today.
The CC company is issuing me a new card and overnight express UPSing it to me.
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