With the plethora of Amex Offers appearing through a variety of channels, consolidating the information in one place reduces the need for separate threads with repetitive questions. Amex Sync Offers provide an automatic way to receive stackable and substantial discounts on your purchases. Once you've registered an offer and make a qualifying purchase on the relevant card, a credit will appear on your statement - nothing more to do! The Wiki (below) lists all current offers, and the FAQ (within this post) answers most common questions. Please edit and add to the Wiki appropriately. I'll worthy information up to this post. If I have something wrong or am missing important information, links, etc., please be nice and let me know
There are several ways to receive Amex Offers and add/register them to your card(s):
Via your Amex account management page
This page [americanexpress.com]
is where you may log into your American Express account. For *each* of your cards, look at the bottom of the summary page and click the "Offers For You" tab. Any offers waiting to be added will appear under the "Offers Available For Card xxxx" sub-tab. If you'd like the offer to apply to multiple cards, see the browser trick described in FAQ point 3A before you click "Save Offer". Once added, they will visible under the "My Offers" sub-tab. Any redeemed savings will appear under the "My Savings" sub-tab.
Via a dedicated enrollment link
Select offers, often but not always highly targeted ones, will have a dedicated enrollment web page. This can be an easy way to add multiple cards when they qualify. See the section in the Wiki below that lists all known direct enrollment pages. Sometimes this is the only way to enroll, but other times the same offer is available also via other methods listed here.
This page [facebook.com]
allows you to sync one card per Facebook account, or if you've already synced, to see and add new offers by clicking "Get Offer". Some offers will need to be executed by clicking "Redeem" (usually involves discount codes).
This page [americanexpress.com]
allows you to sync one card per Twitter account, or if you've already synced, to see current offers. This Twitter account [twitter.com]
(@AmericanExpress) tweets all new offers, and when you want to add one, just tweet the appropriate hashtag to add it. Amex will tweet back to you to either confirm or reject the sync.
This page [americanexpress.com]
allows you to sync one card per Foursquare account. View offers by opening your Foursquare mobile app and going to Browse>Specials to see nearby qualifying merchants and offers.
This page [americanexpress.com]
allows you to sync one card per TripAdvisor account, or if you've already synced, to see and add new offers.
1. What are Amex Sync Offers?
Amex is allowing you to register your cards for special rebates and discounts, i.e., Amex Offers [amexoffers.com]
, that are typically in the format of "Spend $X, get $Y back" and are processed automatically when you meet the spending requirement. Many details as well as official answers to questions appearing in this FAQ are covered in the program's Terms & Conditions [americanexpress.com]
2. Are these targeted offers? How can I add an offer I don't have yet?
Some are targeted, but the majority is broadly available and there are workarounds. The offers initially displayed in the "Offers For You" section for each card in your Amex account and on the landing pages of your synced Facebook, Foursquare, and TripAdvisor social accounts are targeted according to your locale and the account you've synced. If an offer doesn't appear, you can't add it. In the Twitter channel, however, offers are open to all, albeit not every offer is available via Twitter and they have registration quotas. Also noteworthy is that any offer available via Twitter is also available via Facebook (until registration closes), but the same is not true the other way around; some offers are available on Facebook but not on Twitter. And again, some offers aren't available via any social channels... either you're targeted and they show up in your Amex account, or they don't.
3A. May I add an offer to multiple cards?
Yes, but they are targeted to specific cards, so you may find that none, one, some, or all of your cards are eligible by default. See point 2 above for ways to broaden eligibility. Offers that show up in the "Offers For You" tab by default (i.e., not as the result of syncing and manually adding) for multiple cards under one login should be treated with care. Once you save the offer to a card, it will no longer show up for other cards in that account, so choose wisely. This will not prevent the offer from showing up under different logins, even if the owner is the same; it's just one per account. The multi-tab (or multi-browser) trick gets around this: Open the offers for each card in a different browser tab or browser, but don't click to add them until you have all desired cards displayed. Then go through and click to save each one. Furthermore, if the offer happens to be also available to you through a sync channel, you can still manually add it to any cards you choose by syncing those cards, even if it is a card where the offer initially disappeared. To do this, sync all social channels to a card, then add all offers presented in each channel, being sure to tweet the hashtags for all Twitter offers. To further broaden both the selection of offers and the number of cards containing each, sync a different social account to different cards and/or cycle the same social account among multiple cards by repeatedly unsyncing+resynching (offers added are retained when you unsync). When an offer I really like is available via Twitter and/or Facebook, I'll take the time to unsync+sync and add it to all 14 of my cards.
3B. May I add the same offer to the same card multiple times?
No. Each unique offer may be added only once per card. However, some retailers have different offers live at the same time. In these circumstances, each is treated as a unique offer and therefore may be added together. Also, while most offers are one-time-use, select offers explicitly note that they may be redeemed multiple times. Such offers are still unique and may be added only once, but they may be redeemed repeatedly and a new credit or discount will apply each time.
4. Who are Authorized Users (AUs) and do their cards qualify?
AUs are sub-account secondary users (e.g., a spouse, child, or employee) added to an account with their own unique card numbers and logins. Some cards (e.g., Starwood, Delta Gold, Blue Cash) allow them free, and for others (e.g., Delta Reserve) they carry a fee. AUs may receive offers separately, just as differently branded cards do. You may add AUs by clicking the "Add others to your account" link on the left side of the Amex card interface. Creating separate logins for the primary user (one per card) will also multiply offers, but carries the downside of increasing the legwork needed to manage your cards.
4B. May I redeem an offer for both the primary user any AUs tied to the same branded card in the same account?
Yes. Once an offer has been saved to an eligible card, it may be redeemed regardless of which other cards have the offer and/or have redeemed it. A quick test on eligibility is that each card will have a different account number. See point 5 for more details.
5A. Are all Amex cards eligible?
No. Some cards are excluded completely (e.g., corporate cards) and others are eligible only for certain channels. Some eligible cards lack the standard Amex login (e.g., Fidelity) and therefore lack the "Offers For You" tab. Such cards need their offers added and tracked by other means, and using social channels such as Twitter is a good approach. Per Amex's eligibility terms [americanexpress.com]
, "Only a valid American Express Consumer Card, a Business Card from American Express OPEN issued in the US by AXP or a licensed third party bank licensed to issue AXP-branded Cards, or an American Express Serve Card are eligible for registration. Please note: American Express Serve Cards are only eligible for the programs on the Foursquare, Facebook, and Twitter platforms. The following cards are not eligible: American Express prepaid cards without the Serve logo (not including Riot Games and Zynga co-branded cards)(such as Bluebird); and corporate cards."
5B. I'm still confused on which types of cards are eligible. Can you simplify?
: Serve, Consumer and Business versions of credit and charge cards issued by Amex (e.g. Platinum, Gold, HH, SPG, DL, Costco, Macys, Bloomingdales, Blue Cash, etc.) and any Authorized Users (secondary users) for these same cards, and primary user cards issued by other banks with the Amex logo (e.g. Citi AA, Fidelity, BoA, PenFed, etc.) Ineligible cards
: Bluebird, American Express Gift Cards, Corporate cards, and Authorized Users (secondary users) on cards with the Amex logo but issued by other banks (e.g. Citi AA, Fidelity, BoA, PenFed, etc.)
6. If I don't see an offer on a particular card, is there anything I can do to get it on that one too?
Try syncing [americanexpress.com]
all of the channels and methods detailed above. Sometimes you'll automatically receive an offer and it will appear in your account without any action beyond saving it required. When this happens, be sure to use the multi-tab/browser trick outlined in point 3A if you want the offer on multiple cards. Other times, you'll need to sync one of the channels and manually request it. You may also try online chat (easiest), or as a last resort, call Amex Customer Service or the Promotional Offers desk (800-297-7500) and request an offer, though this does not always work.
7. What is the Twitter hashtag for offer XYZ? I've synced my card to Twitter and want to add it.
Not all offers are available in all channels, hence the breakdown in the Wiki below. If you don't see an offer listed in one of the social channels, it hasn't been reported as being available via that method, so the best you can do is check your Amex account "Offers For You" tab and hope it shows up.
8. How do I verify that offer XYZ has been added to my card?
If you have an Amex login, go here [americanexpress.com]
, log in, and click the "Offers For you" tab for *each* of your cards. Any offers waiting to be added will appear under the "Offers Available For Card xxxx" sub-tab. Offers that have already been added will visible under the "My Offers" sub-tab. Any redeemed savings will appear under the "My Savings" sub-tab.
9. Are spending requirements cumulative, or must the threshold be met in one charge?
Most offers require the threshold to be met in one charge, but select offers refer to cumulative charges. Read the terms carefully to be sure. For offers requiring a single charge to exceed the threshold, if your order involves separate shipments resulting in multiple charges, be sure at least one charge is great enough to trigger the automatic credit.
10. What happens if I return an order, charge back, or get a refund?
If it results in the net charge dropping below the offer threshold then the credit will be reversed. For offers that count cumulative charges, the credit will be reinstated if you make additional charges that push the total back over the threshold before expiration.
11. Do taxes, shipping, tips, and other fees and charges count towards the total?
Everything counts. As long as there is a single charge that meets or exceeds the threshold, you will qualify. The amount authorized (the pre-charge that just places a hold on part of your credit line) doesn't matter; the final charge that actually shows up on your statement does.
12. May my order include gift cards?
It depends. Read the T&Cs and know that the charge must come from the promotional merchant, not a third party processor. For this reason, many eGift cards aren't eligible, as they are processed by third parties. In contrast, physical gift cards often work because the merchant is more likely to handle them. The Wiki contains reported success/failure for each type of GC for each retailer, when known.
13. May I use coupon codes or other discounts and still qualify?
As long as the charge hits the card with the synced offer and meets or exceeds the threshold, you're fine. If a coupon code decreases the order total below the threshold and/or if you pay with something other than the registered card (e.g., Paypal balance, V.Me, etc.), then the credit will not post.
14. May I combine Plink or cash/points/miles portals and still receive my credit?
Absolutely - they are separate from the Amex Sync Offers, which rely solely upon the amount charged. In fact, stacking such discounts plus coupons with Amex Sync Offers is a superb way to get a slick deal.
15. Do Amex OPEN discounts stack?
Yes. If a merchant both participates in the OPEN Savings [opensavings.com]
program and has a sync offer available, the discounts stack. The OPEN Savings program provides automatic discounts (up to 10% or 4 Membership Rewards points) for select merchants when using an Amex business card. A full list of participating OPEN partners is available here [opensavings.com]
16. What about Shoprunner? Is that compatible?
Yes. Like the aforementioned stackable promotions/discounts/rebates, ShopRunner plays nicely as well. ShopRunner is a service that provides free shipping for dozens of merchants. Amex recently partnered with them to allow eligible cardholders to have free indefinite memberships. Go here [shoprunner.com]
to register or learn more.
17. May I redeem a single offer on the same card multiple times?
Most offers are one-time use, but select offers specify that multiple redemptions (credits) are allowed. When this is the case, you may split larger transactions into smaller qualifying amounts to multiply the credit, even if these transactions are rapid. For example, taking advantage of a Spend $30 get $5 gas offer by making two consecutive $30+ gas purchases to get $10 back (2 x $5 credits) in one stop rather than spending $60+ for one tank fill and getting just $5.
18. May I sync more than one card to a social channel?
Each channel (e.g., Facebook, Twitter, etc.) limits you to one synced card. However, if you have multiple social networking accounts (e.g., your spouse uses Facebook, too), you can sync each account to a different card. Owner name/email aren't required to match; you merely need to link them uniquely. You have also the option of cycling the same social account among multiple cards by repeatedly unsyncing+resynching (offers added are retained when you unsync).
19. How do I know which card is synced to a particular channel and how may I change it?
You have to keep records of which card you've synced to which account. If you forget, you may un-sync [americanexpress.com]
and re-sync [americanexpress.com]
to be sure.
20. When I load the sync page for one of the social channels, it just hangs or fails to fully load. What's wrong?
It seems their data feed is either overloaded or down for updates periodically, especially at night. If you can't load a particular page/offer, try an incognito session (or clear cookies/cache), a different browser type, or ideally, a different computer/connection. If those steps fail to resolve the issue, wait a few hours and try again.
21. When do offers expire?
Expiration dates and other details are contained within the T&Cs and are visible from the "Offers For You" tab. The expiration date for an offer is distinct from the date by which you must register. While most offers allow you to register up until the expiration date, many offers (especially for popular merchants) have quotas that result in registration closing early. It is prudent to register for any offer you think you might use later to avoid being shut. Once enrolled, even if registration closes soon after, you can still redeem the offer any time before it expires.
22. How will I know if I've successfully redeemed an offer?
After a few days, redeemed savings will appear under the Offers For You>My Savings sub-tab within your account interface for the card used. The credit can take days to post to your transaction history, and the delay isn't consistent. If your account setup permits, you'll often receive a confirmation email within minutes (sometimes seconds) of a qualifying purchase, but this delay is inconsistent too. While it is reassuring to receive a confirmation email, it is not required to receive credit. If your order qualified and you didn't receive the email, wait a week before worrying about it. To be sure you receive confirmations that are sent, make sure you know what email address is tied to your card and that your alert permissions allow for such notifications. Also, check Spam for misdirection and whitelist Amex emails. If you believe your order qualified but the credit doesn't post after a couple of weeks, try posting here to see if someone can dissect what might have disqualified it, or try online chat (easiest) with an Amex rep. You may also call the promotions desk at 800-297-7500 to appeal.
23. May I save an offer after I've already placed a qualifying order and have the credit applied retroactively?
No. Amex checks for credit eligibility as orders are placed; they do not run sweeps for past qualification. For this reason, it's best to register for any and all offers as soon as you see them, even if you don't expect to use them, just in case. If you've already missed the boat, you can still save the offer and place another qualifying order and receive the credit.