Joined Nov 2006
Who you calling cheap?
Forum Thread
Price Matching & Coupon Matching Policy Roundup
November 19, 2007 at
03:26 AM
in
Brick & Mortar (B&M)
(19)
Get Rakuten coupons
Coupons
Thread Details
Last Edited by uscpsycho October 2, 2009 at 01:21 PM
I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.
My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens
These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.
http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyon
http://www.bestbuy.com/site//olsp...d=cat120
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.circuitcity sayonara CC
http://www.compusa.com/help/terms.asp?#pric
http://www.deepdiscoun
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.htm
http://www.lowes.com/lowes/lkn?ac...olicy.
http://www.officedepot
http://www.officemax.c
http://onlineshoes.cus
https://help.overstock.
http://www.sears.com/shc/s/nb_101...?adCel
http://www.shoes.com/shop.asp?Sho...
http://www.staples.com/sbd/conten...match.
Target.com - http://www.target.com/b/ref=br_bx...e=1
Target B&M - https://slickdeals.net/forums/showthread.php?
http://www.zappos.com/price_protectio RIP
http://www.tigerdirect
Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: https://slickdeals.net/forums/showthread.php?
Home Depot - See post #22 - diff policy for Online & B&M
Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.
Can anyone find:
Frys - See Wiki
FYE
LNT sayonara
Others?
One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is.For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)
My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens
These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.
http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyon
http://www.bestbuy.com/site//olsp...d=cat120
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.compusa.com/help/terms.asp?#pric
http://www.deepdiscoun
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.htm
http://www.lowes.com/lowes/lkn?ac...olicy.
http://www.officedepot
http://www.officemax.c
http://onlineshoes.cus
https://help.overstock.
http://www.sears.com/shc/s/nb_101...?adCel
http://www.shoes.com/shop.asp?Sho...
http://www.staples.com/sbd/conten...match.
Target.com - http://www.target.com/b/ref=br_bx...e=1
Target B&M - https://slickdeals.net/forums/showthread.php?
http://www.tigerdirect
Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: https://slickdeals.net/forums/showthread.php?
Home Depot - See post #22 - diff policy for Online & B&M
Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.
Can anyone find:
Frys - See Wiki
FYE
Others?
One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is.
Community Wiki
Last Edited by rj123456
January 12, 2014
at
02:25 AM
STAPLES
STAPLES also has a competitor coupon acceptance policy that is not mentioned in detail on Staples.com's price guarantee page. STAPLES's in-store price guarantee policy is also broader than is what's posted there as well. In-store corporate intranet has access to more aspects of the program, but even it is not up to date with current corporate policy for in-store price matching/comeptitor coupon acceptance. (Which is even broader)
According tothis [staples.com] Staples does not accept competitor, manufacturer or any other third party coupons.
Acceptance is by manager discretion according to how "local" the competitor store is (another state may not be accepted), but according to corporate the policy is firm.
If you have a valid coupon from a competitor for an item they stock, it should be accepted under their price match policy. If you encounter a clerk who doesn't know of the policy, take the issue to the manager, and if even she/he doesn't know (happens) feel free to note his/her name and the store number (usually at the top of a receipt). Then call the Staples "Office Of The President" toll free number. Ask them if the policy is in effect nationwide, and when they say yes (current as of this post), give them that name and number, and inform them of what occurred and the names of those involved. Say you'd still like to use it now, and they may keep you on the line while they reprimand them, and tell you to go back in and make your purchase.
STAPLES Office of the President: 1-800-338-0252 (Only use if after escalating your request to the most senior store manager available, you are still denied) -TA
----------------------------------------------------------------------------------------------------------------------------------------------
Walmart B&M
"Ad Match Guarantee: Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restricitons apply. See store for details."
Walmart.com
We strive to provide you with the lowest prices possible on Walmart.com as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our local stores do not honor Walmart.com pricing or competitor advertisements from outside of a store's local trade territory.
Please Note: Prices shown on Walmart.com are online prices only. Products that are shown as available in your local Wal-Mart store may have a different price. We are able to show you availability for select products in your local store in the Electronics, Jewelry, Baby, Pharmacy and Home departments. At this time, the Toys, Sports, Entertainment and Apparel departments do not have the local store availability feature.
http://www.walmart.com/catalog/catalog.gsp?cat=538350
----------------------------------------------------------------------------------------------------------------------------------------------
Fry's
THE COMPLETE LOW PRICE GUARANTEE
"We Will Match Any Competitive Price." Before making a purchase from Fry's. If you see a lower, in stock, in-store price at a local competitor, Fry's will be happy to match the competition's price.
"30 Day Low Price Guarantee." If within 30 days of purchasing an item from Fry's you see a lower in-stock price at a local competitor with a low price guarantee. Fry's will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Fry's, or a local competitor without a low price guarantee has a lower price, Fry's will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. Low price guarantee for notebook computers, microprocessors, memory, CD and DVD recorders, camcorders, digital cameras, and air conditioners is within 15 days from purchase date. To apply for Fry's low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.
*All comparisons are based on in-store tagged prices at the time of request, excluding sales tax. Offer good on all fresh-boxed products of the same exact model in stock at a local competitor. We reserve the right to limit this offer to one of each model. Offer does not apply to wireless phones and pagers that require a service agreement. Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers. NOTE Does not apply to expired ads. Fry's ads are valid for only stores listed in the ad.
http://www.marketplacelocal.com/PortalWeb/Portal.aspx?groupid=58&pagename=itemdetails&channelid=9&categoryid=80&subcategoryid=82&itemid=50973583
Fry's now matches many online retailers as well. Bring a printout of the most recent ad price (preferrably printed on the day in which you want to PM) and take it to Customer Service (the returns area) and have the associate get the manager currently in charge to authorize the price match. Alternatively, select the item you want, get a quote from a salesman, and let them know before purchase you'd like to do a PM. Most vendors such as Amazon (when sold directly from Amazon), Newegg, manufacturer websites, etc are allowed for PM'ing.
List of online retailers Fry's will price match as of 8/23/11
Amazon.com
B&HPhoto.com
BestBuy.com
Brandsmart.com
Buy.com
CDW.com
CentralComputers.com
Circuitcity.com
CompUSA.com
Costco.com
CVS.com
Directron.com
HHGregg.com
J&R Music/Comp
K-Mart.com
Lowes.com
Macmall.com
Macys.com
Microcenter.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Pepboys.com
Radioshack.com
RitzCamera.com
SamsClub.com
Sears.com
Staples.com
SuperBiiz.com
Target.com
Tigerdirect.com
ToysRUs.com
UltimateElectronics.com
Walgreens.com
Walmart.com
ZipZoomFly.com
----------------------------------------------------------------------------------------------------------------------------------------------
Home Depot
NOBODY BEATS OUR PRICES
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.
http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=SF_MS_In-Store_Low_Price_Guarantee
_________________________________________________________________________________
Lowe's
Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.
Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on Lowes.com.
http://www.lowes.com/cd_Everyday+...
STAPLES also has a competitor coupon acceptance policy that is not mentioned in detail on Staples.com's price guarantee page. STAPLES's in-store price guarantee policy is also broader than is what's posted there as well. In-store corporate intranet has access to more aspects of the program, but even it is not up to date with current corporate policy for in-store price matching/comeptitor coupon acceptance. (Which is even broader)
|
Quote
:
STAPLES retail stores accept printed or circular/newspaper coupons from other competing office supply and electronics retailers. Known retailers are: Office Depot, OfficeMax, Circuit City, Best Buy, Microcenter and Fry's among others.
|
Acceptance is by manager discretion according to how "local" the competitor store is (another state may not be accepted), but according to corporate the policy is firm.
If you have a valid coupon from a competitor for an item they stock, it should be accepted under their price match policy. If you encounter a clerk who doesn't know of the policy, take the issue to the manager, and if even she/he doesn't know (happens) feel free to note his/her name and the store number (usually at the top of a receipt). Then call the Staples "Office Of The President" toll free number. Ask them if the policy is in effect nationwide, and when they say yes (current as of this post), give them that name and number, and inform them of what occurred and the names of those involved. Say you'd still like to use it now, and they may keep you on the line while they reprimand them, and tell you to go back in and make your purchase.
STAPLES Office of the President: 1-800-338-0252 (Only use if after escalating your request to the most senior store manager available, you are still denied) -TA
----------------------------------------------------------------------------------------------------------------------------------------------
Walmart B&M
"Ad Match Guarantee: Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restricitons apply. See store for details."
Walmart.com
We strive to provide you with the lowest prices possible on Walmart.com as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our local stores do not honor Walmart.com pricing or competitor advertisements from outside of a store's local trade territory.
Please Note: Prices shown on Walmart.com are online prices only. Products that are shown as available in your local Wal-Mart store may have a different price. We are able to show you availability for select products in your local store in the Electronics, Jewelry, Baby, Pharmacy and Home departments. At this time, the Toys, Sports, Entertainment and Apparel departments do not have the local store availability feature.
http://www.walmart.com/catalog/catalog.gsp?cat=538350
----------------------------------------------------------------------------------------------------------------------------------------------
Fry's
THE COMPLETE LOW PRICE GUARANTEE
"We Will Match Any Competitive Price." Before making a purchase from Fry's. If you see a lower, in stock, in-store price at a local competitor, Fry's will be happy to match the competition's price.
"30 Day Low Price Guarantee." If within 30 days of purchasing an item from Fry's you see a lower in-stock price at a local competitor with a low price guarantee. Fry's will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Fry's, or a local competitor without a low price guarantee has a lower price, Fry's will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. Low price guarantee for notebook computers, microprocessors, memory, CD and DVD recorders, camcorders, digital cameras, and air conditioners is within 15 days from purchase date. To apply for Fry's low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.
*All comparisons are based on in-store tagged prices at the time of request, excluding sales tax. Offer good on all fresh-boxed products of the same exact model in stock at a local competitor. We reserve the right to limit this offer to one of each model. Offer does not apply to wireless phones and pagers that require a service agreement. Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers. NOTE Does not apply to expired ads. Fry's ads are valid for only stores listed in the ad.
http://www.marketplacelocal.com/PortalWeb/Portal.aspx?groupid=58&pagename=itemdetails&channelid=9&categoryid=80&subcategoryid=82&itemid=50973583
Fry's now matches many online retailers as well. Bring a printout of the most recent ad price (preferrably printed on the day in which you want to PM) and take it to Customer Service (the returns area) and have the associate get the manager currently in charge to authorize the price match. Alternatively, select the item you want, get a quote from a salesman, and let them know before purchase you'd like to do a PM. Most vendors such as Amazon (when sold directly from Amazon), Newegg, manufacturer websites, etc are allowed for PM'ing.
List of online retailers Fry's will price match as of 8/23/11
Amazon.com
B&HPhoto.com
BestBuy.com
Brandsmart.com
Buy.com
CDW.com
CentralComputers.com
Circuitcity.com
CompUSA.com
Costco.com
CVS.com
Directron.com
HHGregg.com
J&R Music/Comp
K-Mart.com
Lowes.com
Macmall.com
Macys.com
Microcenter.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Pepboys.com
Radioshack.com
RitzCamera.com
SamsClub.com
Sears.com
Staples.com
SuperBiiz.com
Target.com
Tigerdirect.com
ToysRUs.com
UltimateElectronics.com
Walgreens.com
Walmart.com
ZipZoomFly.com
----------------------------------------------------------------------------------------------------------------------------------------------
Home Depot
NOBODY BEATS OUR PRICES
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.
http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=SF_MS_In-Store_Low_Price_Guarantee
_________________________________________________________________________________
Lowe's
Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.
Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on Lowes.com.
http://www.lowes.com/cd_Everyday+...
251 Comments
Your comment cannot be blank.
Sign up for a Slickdeals account to remove this ad.
I liked your idea of price matching and coupon matching..but I don't get that it's profit is gained by consumer or the sales person...and why consumer will take this policy..
Regards,
Nelson
Last week I bought a 65 inch WD-65C9 Mit tv for $1,299 shipped.
Minus $138 from bing.
And then seen a shaddy dealer on the net had the same set for $1199.
so i called tiger and asked for a price match.
I was told that the shady dealer wasn't a Mit authorized dealer but they would take another $50 off my credit card bill.
I excepted .
TV came today . I think is a slick deal at $1111 shipped
TigerDirect.com'S Price Guarantee
http://www.tigerdirect
TigerDirect.com'S Price Guarantee
TigerDirect.com'S PRICE GUARANTEE: Shop with confidence, our price guarantee includes time of sale price matching as well as 30 day price protection.
TigerDirect.coms point of sale price match policy: At point of sale we will match any competitors price on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the TigerDirect.com advertised item. Price matched items are limited to one per household. Sorry, but we do not offer price matches on any item that is advertised below TigerDirect.coms actual cost.
TigerDirect.coms 30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the amount of the price drop good toward the purchase of anything else we sell. This price protection policy only applies to regularly advertised products and doesn't apply to limited time sales, instant savings offers, instant or mail-in rebates, private offers, auctions, open box items, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPUs, Memory, and products or bundles containing a CPU or Memory (ex. Desktop and laptop computers) are not included in our price protection policy. Prices on CPU and Memory are subject to frequent change and we cannot offer price protection on these items and products containing these items in the event prices rise or fall.
I know that for awhile now Best Buy has had a PM policy. The only problem: It seemed to be very YMMV (not uncommon with most retailers). As of late, however, they seem to be getting MUCH more lenient with this policy. So much so that reps seem eager to go online while I am at the store to check out a price from a competitor to match it.
I was at their store last night and told by a rep that they have recently been told by corporate to do what ever is necessary to match a competitors price to get a sale (they even went so far as to try use a RZ coupon that are usually unusable for PM's... they said if the system allows it, they'll be happy to use it).
Can anyone confirm my recent experiences with their recent experiences? Is Best Buy loosening their collar? If not, then I'll just chalk this up as my good fortune to reside near a store that is exceptionally friendly.
Yesterday, all day, Sears was offering "Friends and Family" pricing online. I submitted a price protection request while the sale was going on, for an item I purchased online...I clicked the "price protection" button for that purchase (from a week ago), filled in the current price for yesterday (from the cart) and clicked the submit button, at which point I got the message "your price protection mail was successfully submitted."
However, I have received no conformation in my mailbox...How long does it take for them to process this stuff? I hope they'll be able to confirm the one-day-sale prices, which were only reflected when you placed the item in your cart (I did a screenshot for backup).
Did you e-mail the correct department? I had technical problems submitting a Price match form at Sears.com. When I submitted the form the website posted an error message. I had to copy the price match request and just send it from my e-mail account. My PM request was because the item I purchased online at Sears.com dropped in price.
I received a reply in a day or so that said my PM request was being looked into. A few days later I received an e-mail that they were crediting my card the amount I requested.
Try sending an e-mail to customer service. Make sure you include all of the requested info on the PM request form.
If you don't get anywhere PM me and I'll forward you the e-mail addresses of the customer service reps at Sears that helped me.
Sign up for a Slickdeals account to remove this ad.
...I came here out of frustration! Though I don't really believe this NEEDS to be put in the wiki that badly- if you are reading this, I'm HOPING you are the one I said to look for this thread!!!
If you are trying to PM at a BM Store (newbs: Price match @ an actual store) to a price you printed online... DO NOT mention that it's ONLY available online... Your odds shoot way down of getting this through if they don't have a posted policy of accepting online PM's. You also kill it for anyone else that tries, we have to tap dance away from your routine.
OM is not long for this world !
Sign up for a Slickdeals account to remove this ad.