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Price Matching & Coupon Matching Policy Roundup

uscpsycho 17,531 November 19, 2007 at 04:26 AM in Brick & Mortar (B&M) (20) More Deep Discount Deals

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Last Edited by uscpsycho October 2, 2009 at 02:21 PM
I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.
http://bedbathandbeyond.custhelp...._topview=1 - you have to call to get a price match but they will match competitor prices sayonara CC (thank you luv2save! - repped) (thanks wookiewoo - repped) (thanks wookiewoo - repped) -
Target B&M - RIP

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Restrictions apply. See store for details." (see also:

Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.

Can anyone find:
Frys - See Wiki
LNT sayonara


One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)


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I liked your idea of price matching and coupon matching..but I don't get that it's profit is gained by consumer or the sales person...and why consumer will take this policy..

Last edited by lowpro April 26, 2011 at 02:38 PM
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Quote from supersoul View Post : price guarantee sucks. don't even try it .
+1 to that
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Nothing mentioned about

Last week I bought a 65 inch WD-65C9 Mit tv for $1,299 shipped.
Minus $138 from bing.
And then seen a shaddy dealer on the net had the same set for $1199.
so i called tiger and asked for a price match.
I was told that the shady dealer wasn't a Mit authorized dealer but they would take another $50 off my credit card bill.
I excepted .

TV came today . I think is a slick deal at $1111 shipped'S Price Guarantee'S Price Guarantee'S PRICE GUARANTEE: Shop with confidence, our price guarantee includes time of sale price matching as well as 30 day price protection.

TigerDirect.comís point of sale price match policy: At point of sale we will match any competitorís price on identical offers or items. The item must be in-stock, available for immediate shipment and be in the same condition as the advertised item. Price matched items are limited to one per household. Sorry, but we do not offer price matches on any item that is advertised below TigerDirect.comís actual cost.
TigerDirect.comís 30 day price protection policy: In the event our regular advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the amount of the price drop good toward the purchase of anything else we sell. This price protection policy only applies to regularly advertised products and doesn't apply to limited time sales, instant savings offers, instant or mail-in rebates, private offers, auctions, open box items, limited quantity and close out items or other promotions or offers and may not be used in conjunction with other discounts. Due to fluctuations in the industry, CPUís, Memory, and products or bundles containing a CPU or Memory (ex. Desktop and laptop computers) are not included in our price protection policy. Prices on CPU and Memory are subject to frequent change and we cannot offer price protection on these items and products containing these items in the event prices rise or fall.
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I was hoping this post could help confirm/deny my recent experiences with Best Buy's PM practices. If this can be confirmed by others, I thought this may provide others a great heads up to enjoy it while it lasts...

I know that for awhile now Best Buy has had a PM policy. The only problem: It seemed to be very YMMV (not uncommon with most retailers). As of late, however, they seem to be getting MUCH more lenient with this policy. So much so that reps seem eager to go online while I am at the store to check out a price from a competitor to match it.

I was at their store last night and told by a rep that they have recently been told by corporate to do what ever is necessary to match a competitors price to get a sale (they even went so far as to try use a RZ coupon that are usually unusable for PM's... they said if the system allows it, they'll be happy to use it).

Can anyone confirm my recent experiences with their recent experiences? Is Best Buy loosening their collar? If not, then I'll just chalk this up as my good fortune to reside near a store that is exceptionally friendly.
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Can someone tell me what to expect re: a Sears Price Protection Request?

Yesterday, all day, Sears was offering "Friends and Family" pricing online. I submitted a price protection request while the sale was going on, for an item I purchased online...I clicked the "price protection" button for that purchase (from a week ago), filled in the current price for yesterday (from the cart) and clicked the submit button, at which point I got the message "your price protection mail was successfully submitted."

However, I have received no conformation in my mailbox...How long does it take for them to process this stuff? I hope they'll be able to confirm the one-day-sale prices, which were only reflected when you placed the item in your cart (I did a screenshot for backup).
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Does anyone have a number for a Sears complaint line? The person I'm dealing with by email is clearly reading off a script and incapable of understanding that they are not fulfilling the terms of their price guarantee policy.
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Quote from kwadguy View Post :
Does anyone have a number for a Sears complaint line? The person I'm dealing with by email is clearly reading off a script and incapable of understanding that they are not fulfilling the terms of their price guarantee policy.

Did you e-mail the correct department? I had technical problems submitting a Price match form at When I submitted the form the website posted an error message. I had to copy the price match request and just send it from my e-mail account. My PM request was because the item I purchased online at dropped in price.

I received a reply in a day or so that said my PM request was being looked into. A few days later I received an e-mail that they were crediting my card the amount I requested.

Try sending an e-mail to customer service. Make sure you include all of the requested info on the PM request form.

If you don't get anywhere PM me and I'll forward you the e-mail addresses of the customer service reps at Sears that helped me.
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thanks for this helpful
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Thanks,this was so helpful
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Quote from kwadguy View Post :
Does anyone have a number for a Sears complaint line? The person I'm dealing with by email is clearly reading off a script and incapable of understanding that they are not fulfilling the terms of their price guarantee policy.
Just call the regular number & get a CS mgr.

...I came here out of frustration! Though I don't really believe this NEEDS to be put in the wiki that badly- if you are reading this, I'm HOPING you are the one I said to look for this thread!!!

If you are trying to PM at a BM Store (newbs: Price match @ an actual store) to a price you printed online... DO NOT mention that it's ONLY available online... Your odds shoot way down of getting this through if they don't have a posted policy of accepting online PM's. You also kill it for anyone else that tries, we have to tap dance away from your routine.
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Hi, does anyone know why I keep getting this "Sorry! You have already printed this coupon the number of times allowed" when I haven't even printed out one? Is there a way for me to make it print? Thank you and sorry for being OT!
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FYI I tried to pricematch at Officemax, Coppaq PC, followed the online instructions, 2 days no response, called - They told me to go buy it at Staples.

OM is not long for this world !
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is it possible to price match a $10 off 50 coupon from Office Depot to Best Buy?
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any update on their PM policy to store to online . i bought something at store and its less online. they dont have anything documented anywhere. CSR with 1800 told me no. let me know if anyone had any experience. will try store tomorrow.
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Thanks you all. its very helpful discussion
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