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iTunes/Dropbox won't connect to internet. All other Internet is fine though.

QuoVadimus 51 10 August 14, 2014 at 08:23 PM
UPDATE: 10:57pm PST

So I un-installed iTunes 11.7.whatever (or whatever the current version is) and installed 10.7 which was the last one that I really enjoyed, before they started "improving" it. Still not able to connect to the network. I included the diagnostics info for this one too, in case they are different in some way.

=======================

So today I woke up and my iTunes will not connect for podcasts. I refresh the itunes podcast thing and they all show the circle thing like it's working, and then immediately revert to exclamation marks.

When I click the exclamation mark it say itunes can't connect to the internet and to make sure my internet is connected.

It clearly is, as I am writing this post now.

I've disabled my antivirus temporarily to see if that would cause it, and it didn't. I have Avast Free Anti-Virus. I had looked this up on Google and found a post on AVG forum saying there was some conflict or whatever. Didn't work for me.

I have PeerGuardian running, but I completely shut that down, and it still did it, so that's not it.

Below I have the error message and the diagnostic results from iTunes. If anyone can let me know what may be conflicting, I'd be greatly appreciative. The thing is I can't think of anything I that would be causing this. Haven't installed anything recently that I know of.

Also it's weird, my dropbox will not connect, nor with iTunes, however my internet is fine enough for me to log into websites and whatnot.

However originally my firefox and Chrome would not log in either saying that some proxy it was using was not connecting, so I went into the settings and selected "no proxy" and that seemed to fix it.

Below is the relevant info that I can think of. Anything else you wanna know about my setup, just ask.

Desktop Tower:
WIN XP (I know it's expired, I don't care, I love XP and hate 7 and Vista. Old PC wouldn't run 8 and I hate Linux).
Browser: Firefox currently up to date.

iTunes is also currently up to date.


Error message when I click the "Help" tab beside the network tests run within iTunes.

Quote :
iTunes Help is unavailable because your computer isn't connected to the Internet.

To view iTunes Help, make sure you're connected to the Internet, then choose iTunes Help from the Help menu.



Quote :

Diagnostics report from iTunes after it said it couldn't connect:

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Dell DM051
iTunes 11.3.1.2
QuickTime 7.7.5
FairPlay 2.6.15
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0012B5D80D9F0C70

Current user is an administrator.
The current local date and time is 2014-08-14 18:32:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Intel(R) 82945G Express Chipset Family
Intel(R) 82945G Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.3.1.2 is currently running.
iTunesHelper 11.3.1.2 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {877DF1DC-2BCA-4E2D-8002-6250488F0E9E}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: xxxxxxxxx
Subnet Mask: xxxxxxxxx
Default Gateway: xxxxxxxxx
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Thu Aug 14 17:55:17 2014

Lease Expires: Thu Aug 21 17:55:17 2014

DNS Servers: xxxxxxxxx
xxxxxxxxx

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:8888
HTTPS Proxy: 127.0.0.1:8888

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (306).
Basic connection to the store failed.
An unknown error occurred (310).
Connection attempt to Gracenote server was successful.
An unknown error occurred (306).
Last successful iTunes Store access was 2014-08-09 22:41:56.

UPDATE: 10:57pm PST. Updated Diagnostics for iTunes 10.7 is next.

Quote :
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Dell DM051
iTunes 10.7.0.21
QuickTime 7.7.5
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0012A81408762A10

Current user is an administrator.
The current local date and time is 2014-08-14 22:56:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)

Video Display Information

Intel(R) 82945G Express Chipset Family
Intel(R) 82945G Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {877DF1DC-2BCA-4E2D-8002-6250488F0E9E}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 10.0.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
Lease Obtained: Thu Aug 14 22:27:37 2014

Lease Expires: Thu Aug 21 22:27:37 2014

DNS Servers: 75.75.75.75
75.75.76.76

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:8888
HTTPS Proxy: 127.0.0.1:8888

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (306).
Basic connection to the store failed.
An unknown error occurred (306).
Connection attempt to Gracenote server was successful.
An unknown error occurred (306).
Last successful iTunes Store access was 2014-08-09 22:41:56.



HIJACK THIS LOG:

Quote :
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 7:17:28 PM, on 8/14/2014
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

FIREFOX: 32.0 (x86 en-US)
Boot mode: Normal

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\csrss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\system32\svchost.exe
I:\Program Files\AVAST Software\Avast\AvastSvc.exe
I:\WINDOWS\Explorer.EXE
I:\WINDOWS\system32\spoolsv.exe
I:\WINDOWS\stsystra.exe
I:\Program Files\AVAST Software\Avast\AvastUI.exe
I:\WINDOWS\system32\hkcmd.exe
I:\WINDOWS\system32\igfxpers.exe
I:\Program Files\Unlocker\UnlockerAssistant.exe
I:\Program Files\Kodak\KODAK Share Button App\Listener.exe
I:\Program Files\iTunes\iTunesHelper.exe
I:\Program Files\PeerBlock\peerblock.exe
I:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
I:\Program Files\AIM7\aim.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\ShutdownGuard\ShutdownGuard.exe
I:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe
I:\Documents and Settings\Gary Anderson\Local Settings\Application Data\Amazon Music\Amazon Music Helper.exe
I:\Program Files\Digital Line Detect\DLG.exe
I:\Documents and Settings\Gary Anderson\Application Data\Dropbox\bin\Dropbox.exe
I:\WINDOWS\system32\svchost.exe
I:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
I:\Program Files\Bonjour\mDNSResponder.exe
I:\WINDOWS\system32\svchost.exe
I:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
I:\WINDOWS\System32\alg.exe
I:\Program Files\Mozilla Firefox\firefox.exe
I:\Documents and Settings\Gary Anderson\My Documents\BOOKS & COMICS\mediaserver070\mediaserver070\MediaServer.exe
I:\Program Files\iTunes\iTunes.exe
I:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
I:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
I:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe
I:\WINDOWS\system32\wbem\wmiprvse.exe
I:\WINDOWS\system32\notepad.exe
I:\Program Files\Mozilla Firefox\plugin-container.exe
I:\WINDOWS\system32\NOTEPAD.EXE
I:\Program Files\CCleaner\CCleaner.exe
I:\Documents and Settings\Gary Anderson\My Documents\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8888;https=127.0.0.1:8888
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - I:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [AvastUI.exe] "I:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKLM\..\Run: [APSDaemon] "I:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [igfxtray] I:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] I:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] I:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [NeroFilterCheck] I:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [UnlockerAssistant] "I:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [KodakShareButtonApp] I:\Program Files\Kodak\KODAK Share Button App\Listener.exe
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [PeerBlock] I:\Program Files\PeerBlock\peerblock.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "I:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [AIM] "I:\Program Files\AIM7\aim.exe" /d locale=en-US
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ShutdownGuard] "I:\Program Files\ShutdownGuard\ShutdownGuard.exe"
O4 - HKCU\..\Run: [KGShareApp] I:\Program Files\Kodak\KODAK Share Button App\KGShare_App.exe
O4 - HKCU\..\Run: [AtomicAlarmClock6] I:\Program Files\Atomic Alarm Clock\AtomicAlarmClock.exe
O4 - HKCU\..\Run: [Amazon Music] "I:\Documents and Settings\Gary Anderson\Local Settings\Application Data\Amazon Music\Amazon Music Helper.exe"
O4 - Startup: Dropbox.lnk = I:\Documents and Settings\Gary Anderson\Application Data\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - I:\PROGRA~1\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/micro...5769308015
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - I:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - I:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - I:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - I:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - I:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - I:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - I:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - I:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - I:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NBService - Nero AG - I:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - I:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe

--
End of file - 7610 bytes

4 Comments

1

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Joined Mar 2010
L2: Beginner
51 Posts
10 Reputation
Original Poster
#2
Updated with current situation.
Reply Helpful Comment? 0 0
Joined Jul 2006
CDI gave me free netflix!
50,348 Posts
10,948 Reputation
#3
Well Gary..can I call you Gary? I'm going to call you Gary.

Sounds like some program changed your proxy settings.
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8888;https=127.0.0.1:8888
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>


...neither iTunes or Dropbox can make a secure connection because of it.


Also
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)


..this is the AOL toolbar. Why in god's name are you still using AOL (I'll let you get by with XP.) in 2014?!?! Get rid of that. I would not be surprised if this was caused by AOL.


Fix the AOL toolbar and the two proxy server overrides and get back to us and see if it still persists.
Reply Helpful Comment? 0 0
Joined Mar 2010
L2: Beginner
51 Posts
10 Reputation
Original Poster
#4
Quote from dzap View Post :
Well Gary..can I call you Gary? I'm going to call you Gary.

Sounds like some program changed your proxy settings.
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8888;https=127.0.0.1:8888
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>


...neither iTunes or Dropbox can make a secure connection because of it.


Also
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)


..this is the AOL toolbar. Why in god's name are you still using AOL (I'll let you get by with XP.) in 2014?!?! Get rid of that. I would not be surprised if this was caused by AOL.


Fix the AOL toolbar and the two proxy server overrides and get back to us and see if it still persists.
You can call me Gary, if I can call you Al.

As far as AOL, aside from me using AOL Instant Messenger (I have one friend that only uses that). It mighta got by me in the installing the daggone thing. I usually catch those. Will definitely get rid of that.

How do I change the proxy things? I did it in Firefox, which is the only reason I can browse the internet.

Do I change it in ...itunes settings? I looked all through there but couldn't find anything with regards to proxies? Not that I 100% understand that stuff, mind you.

Off to extinguish AOL.

UPDATE: No AOL toolbars or anything of AOL except my messenger. Maybe that is what you saw? Had that installed for a month at least.

I DID get rid of some stupid Firefox surveys thing in my extensions. That was weird. Don't recall seeing that before.

Nothing that should be causing the problems with itunes though. Just need to figure out the proxies thing. That's probably the issue.
Reply Helpful Comment? 0 0
Last edited by QuoVadimus August 15, 2014 at 12:58 AM.
Joined Mar 2010
L2: Beginner
51 Posts
10 Reputation
Original Poster
#5
VIIIIIIIIIIIIIIIIIICTORYYYYYYYYYYYYYYYYYYYYYY!

I went into my Security Center, and sure enough there was a box there for proxy under lan settings. Unchecked it, and voila!

Now I'm in my apartment like....


Reply Helpful Comment? 0 0
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