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AT&T Mobility / Cell Phone Customers - Mandated Refunds for Bogus Charges

phirephoto 4,475 1,554 October 8, 2014 at 11:59 AM in Finance (2)
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Last Edited by BostonGirl October 8, 2014 at 01:25 PM
AT&T Customers Can Get Millions in Refunds for Bogus Charges
Click here to apply

http://www.ftc.gov/enforcement/ca...bility-llc

WASHINGTON — AT&T will pay a hefty $105 million settlement after the government accused the company of unlawfully billing wireless customers for tens of millions of dollars in bogus charges — a practice known as cramming.

The Federal Trade Commission said Wednesday that AT&T Mobility LLC, a subsidiary of AT&T, billed millions of customers for charges from third-party companies for services people never asked to receive or were duped into subscribing to — things like horoscope texts or flirting tips.The fees were usually small — $9.99 a month and were not easy for customers to find on their bills.
According to the FTC complaint, AT&T kept at least 35 percent of the unauthorized charges it imposed on customers, who will now be able to get their money back. The multi-agency settlement includes $80 million that will be paid to the FTC for consumer refunds.

Customers who think they were fraudulently charged — or who want to find out if they're eligible for a refund — can visit ftc.gov/att.

An additional $20 million in penalties and fees will go to 50 states and the District of Columbia. Another $5 million will be paid to the Federal Communications Commission.

See also: FTC: T-Mobile Bilked Customers for Hundreds of Millions of Dollars

The third-party fees were listed on wireless bills as "AT&T Monthly Subscriptions," which the FTC said left customers thinking that the charges were part of services provided by AT&T.

Sometimes the third-party companies would randomly pick phone numbers of people to sign up for their ringtones or texts without their knowledge or consent. Other times, the third-party vendors might offer gift cards, telling would-be recipients that they need to enter a contest for the card by providing their cell number and then texting back a certain pin number. The vendors then began charging customers' phone accounts for recurring charges unrelated to the gift-card offer.

Under terms of the settlement, AT&T will now be required to get consumers' consent before placing any third-party charges on their bills.

The FTC levied a similar accusation against T-Mobile USA in July. T-Mobile called the FTC complaint "factually and legally unfounded, but also misdirected." It said the third-party vendors should be held accountable instead.
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Community Wiki

Last Edited by bluekiwi October 8, 2014 at 09:51 PM

You can submit a claim if you were an AT&T customer after January 1, 2009.

You should not expect to receive your refund for at least 9 months.

Total amount to go to "consumers" is $80 million


This is NOT A CLASS ACTION CASE. This is a settlement with the FTC, so the fines are already part of the settlement, and are NOT part of the damages. If in doubt, FILE - AT&T will need to go through the bills, and they can do this due to the computerization of bills.

http://www.kptv.com/story/2673657...mming-case





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127 Comments

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Joined Sep 2011
Price Compare, Always
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#3
The FTC has hired Epiq Systems to process refund requests for this case. You should not expect to receive your refund for at least 9 months.

I honestly cannot recall if I paid any excess charges or not, but filed in case. Have had att (previously cingular) for many years now.

You can file one claim for multiple phone numbers
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Last edited by bluekiwi October 8, 2014 at 12:20 PM.
#4
Is this applicable for ATT Go phones. I am in 10cents/min plan but they charge me 20 cents even call ends by 40 secs?
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#5
"PLEASE DO NOT SEND THIS TO AT&T.
You should not expect a refund from us for at least 9 months. Thank you for your patience."laugh out loud
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#6
Quote from sd_puppy View Post :
Is this applicable for ATT Go phones. I am in 10cents/min plan but they charge me 20 cents even call ends by 40 secs?
All plans are like that. They go by minutes and not seconds. I think AT&T even deducts minutes if you dial 1 or listen to the voicemails
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#7
Quote from sd_puppy View Post :
Is this applicable for ATT Go phones. I am in 10cents/min plan but they charge me 20 cents even call ends by 40 secs?

No this would not include that sorry.
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#8
Oh, it's for mobile. OP might want to add that to the title. I thought it is for home phone,internet etc.
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Joined Apr 2006
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#9
Quote from MPoWeRM3 View Post :
Oh, it's for mobile. OP might want to add that to the title. I thought it is for home phone,internet etc.
Thanks, modified the title.
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Joined Apr 2009
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#10
filed as well. just in case.
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#11
Good god this was annoying a few years ago for verizon. I had to pretty much (multiple attenpts) completely block texts from my parents dumb phones, all premium messaging, all data from dumb phones, etc. I eventually went zero texts across the board, and use apps on my unlimited data line. Otherwise had ridiculous charges every damned month. 10 bucks there, a few bucks here. Should be illegal and at least a lot more transparent / easy to block all of that crap.

Seriously, who actually wants to pay 10 dollars for ridiculous automated texts?
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Joined Dec 2003
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#12
Thanks for the heads-up.
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#13
Thanks!
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#14
Will this help to get out of contract like that admin fee.. lol
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#15
Quote from bluekiwi View Post :
The FTC has hired Epiq Systems to process refund requests for this case. You should not expect to receive your refund for at least 9 months.

I honestly cannot recall if I paid any excess charges or not, but filed in case. Have had att (previously cingular) for many years now.

You can file one claim for multiple phone numbers

Epiq is a good company, but don't expect much money from this. The lawyers and companies involved in collecting will get the bulk and you'll probably get .5% of your actual settlement money.
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