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Freedompop charging credit card with random amounts!!

anu007us 108 178 September 3, 2015 at 05:36 PM More FreedomPop Deals
I have 3 Freedompop hotspots with Free 500mb plan in each. Recently Freedompop started charging my saved credit card some random amounts which I don't understand why. I double checked my current plan is "Free 500mb/month". Why they are sneaking in and charging my credit card. So far they were able to charge $1.98, $3.99 & $2.99 which I disputed with credit card company (easier than calling Freedompop). Now one of my accounts is "temporarily disabled due to billing issue".

Does anyone also has similar/same issue?

Can FreedomPop comment on this?

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Joined Dec 2004
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#2
i have not tried freedompop, sorry so can't help in that regard but why dispute the charge without trying to resolve it with the merchant (freedompop) first?
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#3
See http://www.freedompop.com/service_plan_terms.htm
and http://www.freedompop.com/terms.htm

There are various things they can charge you fees for including on older accounts using less than 5MB / month. Obviously they charge you more for extra bandwidth. Credit Card companies will generally ultimately deny charge backs if you didn't try to resolve it with the merchant first unless it's a truly fraudulent charge. Freedompop makes a lot of their money off of these small fees as their services are only truly free under a limited set of conditions. They were getting enough bad PR about it that they actually changed some of their policies a few years ago to reduce the number of fees, but they also made the terms of service a bit more ambiguous.

If you login to your account, you might see an explanation of the charges on their website.

Even with a few fees, they're still pretty cheap.
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Last edited by jkee September 4, 2015 at 03:37 PM.
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#5
Quote from anu007us View Post :
I have 3 Freedompop hotspots with Free 500mb plan in each. Recently Freedompop started charging my saved credit card some random amounts which I don't understand why. I double checked my current plan is "Free 500mb/month". Why they are sneaking in and charging my credit card. So far they were able to charge $1.98, $3.99 & $2.99 which I disputed with credit card company (easier than calling Freedompop). Now one of my accounts is "temporarily disabled due to billing issue".

Does anyone also has similar/same issue?

Can FreedomPop comment on this?
Please PM me your account information and I'll take a look at your account to see what's going on.
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Check out our Community Forum [freedompop.com] for help, support, and the latest updates!

Refer to the Slickdeals Freedom Friends thread to earn an extra 500MBs every month!
#6
Quote from jkee View Post :
Freedompop makes a lot of their money off of these small fees as their services are only truly free under a limited set of conditions. They were getting enough bad PR about it, they also made the terms of service a bit more ambiguous.

Even with a few fees, they're still pretty cheap.
True, cheep only without 'Surprise-pop garbage fees'

I read somewhere they are in 'Beta phase' if they be little easy and simple with the menu of services/billing might retain most angry/disappointed/dropouts..
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#7
Quote from anu007us View Post :
I have 3 Freedompop hotspots with Free 500mb plan in each. Recently Freedompop started charging my saved credit card some random amounts which I don't understand why. I double checked my current plan is "Free 500mb/month". Why they are sneaking in and charging my credit card. So far they were able to charge $1.98, $3.99 & $2.99 which I disputed with credit card company (easier than calling Freedompop). Now one of my accounts is "temporarily disabled due to billing issue".
1. When did you sign up each account?
2. Freedompop dashbaord should show the charges to your account. Can you please post a screenshot?

Quote from jkee View Post :
See http://www.freedompop.com/service_plan_terms.htm
and http://www.freedompop.com/terms.htm

There are various things they can charge you fees for including on older accounts using less than 5MB / month.
Only fee they can charge is the $1 inactivity fee IF the op signed up before 2012.

What other fees (besides actual usage) are you talking about if OP is on free plan?

Quote from FreedomPop View Post :
Please PM me your account information and I'll take a look at your account to see what's going on.
FreedomPop, please also report back what the issue was. I have been recommending FreedomPop service to friends, family and other forums (including those of your competitor MVNO) solely based off my experience with you and our email exchanges that have been positive but if things like these happen, I will loose face.
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#8
Quote from jongasse View Post :
What other fees (besides actual usage) are you talking about if OP is on free plan?
Read the TOS try searching the page for $, fee, and cents. There are variety of fees / instances where they may charge you. If you account balance falls below $2 for example

Some fees fall under this clause:
Quote :
FreedomPop offers Value Added Services and Other Services for a monthly or other periodic (e.g., three-month or annual) prepaid subscription fee. Unless otherwise expressly specified by FreedomPop for a particular service, All Value Added Services and Other Services are set up as recurring prepaid charges.
which doesn't disclose what the fees are, but may include things like automatic top up and email alerts about your bandwidth quota. They charge $3.99/mo to rollover your data. $0.02/MB over quota. I'm not saying freedompop is a bad company, just that they could be more transparent about fees. It isn't realistic to use a service like FreedomPop and expect to never pay a dime, even if they're making money selling information about you / your data / browsing habits etc. A lot of people don't opt out of the "trial' services that can cost ~$10/mo.
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Last edited by jkee September 8, 2015 at 12:37 AM.

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#9
Quote from jongasse View Post :
1. When did you sign up each account?
2. Freedompop dashbaord should show the charges to your account. Can you please post a screenshot?



Only fee they can charge is the $1 inactivity fee IF the op signed up before 2012.

What other fees (besides actual usage) are you talking about if OP is on free plan?



FreedomPop, please also report back what the issue was. I have been recommending FreedomPop service to friends, family and other forums (including those of your competitor MVNO) solely based off my experience with you and our email exchanges that have been positive but if things like these happen, I will loose face.
I would like to know about this too, and want to hear about what OP or rep has to say about this. I got this phone as a backup/loner so there may be period of time this phone will be sitting in the drawer for couple of months. I know they got rid of inactivity fees but I know they deactivate the phones if not in use for some time so I had plan to update the phone/google apps from time to time. I am willing to jump through the hoops and update the phone/apps to use up data but random charges is inexcusable.

I also had told several people about FP but if they get scammed and gets random charges, they will not be happy about me recommending the service.
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#10
Quote from vbrookie View Post :
I also had told several people about FP but if they get scammed and gets random charges, they will not be happy about me recommending the service.
It's not about getting 'scammed' it's about reading and understanding the terms of service. If you want to avoid fees, make sure you opt out of the trial when you sign up by clicking "I don't want free stuff" and keep a few dollars in you account and they shouldn't charge you.

If they do charge you for anything, figure out why and if it's justified. Mistakes do happen. But get over the expectation that their services are completely and totally free and they can't charge you for anything. It's possible to use their services for free, but you can do things that will result in charges. It's still a good deal if sprint has adequate coverage in your area.

From a PR standpoint FreedomPop would be better off if they had a nice clean tabular breakdown of all their fees that was easy to find, but they might make less money as a result.
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Last edited by jkee September 17, 2015 at 11:00 PM.
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#11
Quote from jongasse View Post :
1. When did you sign up each account?
2. Freedompop dashbaord should show the charges to your account. Can you please post a screenshot?



Only fee they can charge is the $1 inactivity fee IF the op signed up before 2012.

What other fees (besides actual usage) are you talking about if OP is on free plan?



FreedomPop, please also report back what the issue was. I have been recommending FreedomPop service to friends, family and other forums (including those of your competitor MVNO) solely based off my experience with you and our email exchanges that have been positive but if things like these happen, I will loose face.
I did cancel trial items within couple of days of signing and my accounts are not brand new at least 1-2 years old and I have double-checked all my accounts have free 500mb/mo plan.

I PMed my FreedomPop with my login email and I received refunds on those charges but there is no explanations on why I was charged at the first place.
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#12
Quote from anu007us View Post :
I did cancel trial items within couple of days of signing and my accounts are not brand new at least 1-2 years old and I have double-checked all my accounts have free 500mb/mo plan.

I PMed my FreedomPop with my login email and I received refunds on those charges but there is no explanations on why I was charged at the first place.
OK, so you got charged these amounts on accounts that are atleast a year old, all on free plan with no topup enabled and have never been charged ever before?
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#13
Your first mistake was using a real credit card with FreedomPop. laugh out loud
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#14
i have a few of these modems. many do not work anymore because of inactivity even though i re-activated them online. i just need to worry til November when the Wimax is turned off then i will de-activate all device, except for the phones.
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#15
Quote from dzap View Post :
Your first mistake was using a real credit card with FreedomPop. laugh out loud
There might be another reason for that. I looked up their forums after your comment and saw this question that has not yet been answered:

https://forums.freedompop.com/dis...due#latest
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