Joined Dec 2010
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Forum Thread
USPS delivered my package in the wrong mailbox, and now its gone, what do I do?
December 1, 2015 at
12:35 PM
Thread Details
I ordered some oil to add to my infuser from a 3rd party merchant(vita cafe) off amazon. USPS claims they left it on my mailbox on friday,but they clearly didn't. I msged the merchant and they told me to take it up with USPS, so I tried to file a claim, problem is it wasn't insured.
What are my options here? I've already contacted vita cafe and ask if they could refund or ship another order to me, they ignored my question and told me to take it up with USPS.
What are my options here? I've already contacted vita cafe and ask if they could refund or ship another order to me, they ignored my question and told me to take it up with USPS.
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I would recommend filing a claim with Amazon first. Odds are they will take care of it quickly and in your favor. If that fails, file a CC dispute. If you don't get the product, the merchant is at fault. It's not your problem if they didn't insure it.
I would recommend filing a claim with Amazon first. Odds are they will take care of it quickly and in your favor. If that fails, file a CC dispute. If you don't get the product, the merchant is at fault. It's not your problem if they didn't insure it.
Edit:
Chatted with amazon, they sent an email to seller and asked for a replacement. Lets see how this goes.
Edit:
Chatted with amazon, they sent an email to seller and asked for a replacement. Lets see how this goes.
I would recommend filing a claim with Amazon first. Odds are they will take care of it quickly and in your favor. If that fails, file a CC dispute. If you don't get the product, the merchant is at fault. It's not your problem if they didn't insure it.
Bingo. It's between the merchant and the shipping co to hammer it out. A reputable merchant will make you happy (ship out a replacement or issue refund) while they work out the details of who pays for the lost item with the shipper.
This is why I don't really get bent out of shape when something goes missing - while it may result in a delay of receipt, I won't be liable for anything. In fact just this past week I had a uSD card from Amazon list as delivered but it never showed. About 10 seconds in the Amazon app and a new card was on its way.
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This is why I don't really get bent out of shape when something goes missing - while it may result in a delay of receipt, I won't be liable for anything. In fact just this past week I had a uSD card from Amazon list as delivered but it never showed. About 10 seconds in the Amazon app and a new card was on its way.
We apologize for this inconvenience. "Your item was delivered in or at the mailbox at 6:xx pm on November 2x, 2015 in xx, xx 10101." We would recommend that you ask neighbors or a building manager/mail room. There have been instances in the past where the carrier delivers the item to the wrong mailbox. If you are unable to find it near your home, please check in with USPS, or check in with your local post office.
If none of them have your item, please make sure to get the office number, carrier's name as well as the direct phone number for that post office. You can place a call to USPS and have them create a case # to start an investigation into the whereabouts of your package. Or you can provide the above information to us and we can call USPS for you.
Again we apologize for this inconvenience. We ask for your patience in this matter and hope it can be resolved quickly.
Thank you and have a great day.
The oil I ordered from them is $18 plus 2.50 for shipping. There's about a dozen other families that use the same mailbox.