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Not Hot: AMEX Costco Extended Warranty Support Being Discontinued

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Just got off the phone with customer service for the Costco American Express card.

While I would have thought that the extended warranty support would have continued to be valid even after the card itself was terminated/ converted, the customer service representative spoke to her team leader and confirmed that in fact this was not the case.

Specifically, I was told that when the Costco Amex card is no more later this year, I will lose all of my extended warranty support.

I was advised to use my Blue Cash Amex on purchases if I wished to ensure my warranty was extended.

Perhaps something all of you SD'ers already knew and planned ahead for, but must admit this is one that caught me by surprise. I have been continuing to use my Costco Amex since I have had good experience with them backing me with warranty issues before, but now I will only be used at Costco and for nothing else.

Mods - if this is in the incorrect area, please move. I have seen several topics related to credit cards posted here and while this quite the opposite of a hot deal, figured best to let others know so they can plan accordingly if they have not already.

For Reference: http://www.costco.com/
https://online.americanexpress.co...Face=en_US
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Created 01-08-2016 at 09:00 AM by DoubleN
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HIDDEN
01-08-2016 at 09:05 AM
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#4
I too am surprised if this turns out to be true. i hope that's not the case. either AMEX will honor existing warranties or it'll be transferred to Visa. Which is it?
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01-08-2016 at 09:12 AM
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#6
What warranty exactly? Costco already provides a 2-year warranty on major electronic items....anything else can be returned at any time.
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#7
Quote from MBZ321
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What warranty exactly? Costco already provides a 2-year warranty on major electronic items....anything else can be returned at any time.
My AMEX (not Costco) card provides an additional year beyond that, so 3 years total. I assume the Costco card provides the same thing, but that will be ending when the card is terminated even if you have time left on your warranty.
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#8
Quote from Desslok075
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Yet another reason AMEX is a horrid company to deal with. Glad Costco dumped them, cannot wait to get rid of this card.
problem is ... i dont see citi / visa combo being much better
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#9
If you ever get fraud charges you will hope its not with Visa/MC
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#10
Quote from Yossarian_
:
My AMEX (not Costco) card provides an additional year beyond that, so 3 years total. I assume the Costco card provides the same thing, but that will be ending when the card is terminated even if you have time left on your warranty.
Amex provides 1 additional year of warranty beyond the MANUFACTURER's warranty, not 1 additional year beyond Costco's warranty.
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#11
I've had nothing but great experiences with this AmEx I used for mostly business purchases. This blows though.
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#12
Quote from chaozz
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If you ever get fraud charges you will hope its not with Visa/MC
Care to elaborate?
There are regulations that govern what you can be held responsible for - they apply equally to all cards and cardholders and they are reasonable.
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#13
So not looking forward to the Visa/Citi switch. Amex was the far superior product. Visa is a nightmare to deal with on fraud charges. Disappointed in the discontinuation of the extended warranty but I had assumed that would be the case. I kinda hope Amex sends out offers to keep people.
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#14
Quote from chaozz
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If you ever get fraud charges you will hope its not with Visa/MC
I've had Citibank's Mastercard for several years, and love their dispute and fraud resolution process compared to my BoA Visa. With BoA's card, it's like pulling teeth to get a dispute processed. I have to call a special 800 number, file the claim with a rep, then wait a couple of weeks for paperwork to arrive, fill it out, mail it in, then wait for a temporary credit until it's resolved with the merchant. In the past, I've had to remind BoA to apply the credit because they didn't process the paperwork they received.

With my Citibank MC, when there's any fraud or disputes, I call and they give me a permanent credit right away for items <$100, and an immediate temporary credit for >$100. If there's ever any doubt of the place I'm buying from, I'll typically order using my Citi MC since their dispute and fraud resolution has been amazing for me.
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#15
Quote from chaozz
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If you ever get fraud charges you will hope its not with Visa/MC
I second that. Was hit three times by credit card fraud over the last five years, and AMEX took care of the two incidents with single phone call. It was like pulling teeth dealing with Citi.
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