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Western Digital "Complete Drive Test" Failed?

770 170 January 17, 2016 at 10:02 AM
Hi

Just got a new Western Digital My Book 5 TB External HD. It passed the Smart Status check and the Quick Drive test. But failed the Complete Drive Test. No reason(s) given however...

Should I ... return the drive? I probably should, but it would be a PITA, esp since my son got a hold of the packaging and ripped it apart. ugh.

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Joined Sep 2006
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#2
I never trust a new drive until it passes all diagnostics for 3-5 days in a row.

Try HDDscan, which reports marginal sectors as well as completely bad ones, but it also reports a lot of false positives.
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Joined Jun 2008
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#3
SMART only shows confirmed bad sectors, can be lots bad sector but SMART still good.

complete test is quite accurate, you either isolate/remap the bad, or RMA
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Joined Aug 2005
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#4
Yes I would return it. I bought 5 or 6 drives for work one time. Half the drives failed the test. Amazon replaced them all with no real trouble. Not sure where you bought it but use the packaging from the replacement for the returned drive?
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