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Has anyone chargeback Groupon for merchandise not received?

891 147 January 30, 2016 at 04:55 PM
I bought a magazine subscription from Groupon and it was supposed to be delivered within 14 weeks but I never got it. I e-mailed to the magazine company two weeks ago but I got no reply and they don't have a customer service phone#.

I haven't contacted Groupon but they had "No Returns" on the product page.

I used a Citi bank Visa card for this purchase and thinking about contacting them for a chargeback. I filed a few chargebacks on my Amex credit card account before and they always sided with me even for a rebate check not received. I'm not sure how Citi bank is doing for credit card customers.
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Joined Aug 2014
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Cmurphy16
01-31-2016 at 07:41 AM.
01-31-2016 at 07:41 AM.
I don't know about Citibank specifically, but in my experience with any cc dispute, you have to try and resolve with the merchant. You said you haven't contacted Groupon. I thought Groupons policy is if something goes wrong, the amount of you paid was protected. I think you'd have to contact them before attempting a dispute against them.
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Joined Oct 2007
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SpartanOneX
01-31-2016 at 08:03 AM.
01-31-2016 at 08:03 AM.
Quote from avatarx :
I bought a magazine subscription from Groupon and it was supposed to be delivered within 14 weeks but I never got it. I e-mailed to the magazine company two weeks ago but I got no reply and they don't have a customer service phone#.

I haven't contacted Groupon but they had "No Returns" on the product page.

I used a Citi bank Visa card for this purchase and thinking about contacting them for a chargeback. I filed a few chargebacks on my Amex credit card account before and they always sided with me even for a rebate check not received. I'm not sure how Citi bank is doing for credit card customers.
Are you on crack. Why the f&ck would you buy from groupon anyway?

But seriously I would f&cking scream at groupon to give your money back. Write down each and everyone of the mother f&ck ers you talk to and then if they won't refund then call visa and ask for your money back.

May the force be with ya!
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