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Optiplex 3040 Mouse Freeze problem

LiquidRetro 12,885 4,857 February 18, 2016 at 01:07 PM
I recently moved my work machine over to a new Del OptiPlex 3040 with more RAM and a larger SSD. I used an image I had built from other 3040's that were purchased at the same time that were the same spec wise, except they had a smaller SSD. The 2 machines use different brands/models of SSD as well. (Sadly the smaller drives are Samsung's, and the larger drive machines are a "LiteON". Anyways I extended the partition and then went configuring the rest of my software. All was well I thought.

My problem is that the mouse freezes every once and a while, somewhat randomly. It's super annoying. It seems to be related to Office 2013 applications being open. Microsoft had a bad Office patch (KB3114717) this month that they pulled for performance trouble in office. Not sure what I am seeing is the same issue, as the bad patch had high CPU usage and I am not seeing that. I have removed this bad patch. I used the system for a few hours this morning with Outlook from the web and have had many fewer issues, so Pretty sure it's office related for sure.

Other things I tried was a reinstall of Office, run a repair on office. I ran Spinrite on the machine, Ran the full dell diagnostics sweet and full ram test. Nothing came back as problematic. I was monitoring Ram usage, CPU, and disk access yesterday and didn't really come to any conclusions. My original perception was I tended to have more trouble when there was higher disk access but not sure that's actually true.

Currently going through an Office renewal so last ditch effort is probably to upgrade to Office 2016 when I can but I would prefer to fix things using 2013 if I could. Any ideas on this one?

Maybe back off this months office patches one by one?

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Joined Dec 2008
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#2
Could it be power processor settings?
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Joined Aug 2005
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#3
Quote from PiratePenguin View Post :
Could it be power processor settings?
I don't think so but, it was on the Dell Recommended setting but I turned it to High Performance now.
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Vague questions receive vague answers . . . . . .
#4
Is it just your mouse freezing or the whole screen? And if its just mouse, what type of mouse?
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#5
Quote from boboli View Post :
Is it just your mouse freezing or the whole screen? And if its just mouse, what type of mouse?
Ya seems to be just the mouse, Logitech MX510. Bullet Proof for years. Using a mouse pad.

I should add I just went for a poke around the BIOS and didn't see anything worth changing except enabling SMART. Why dell ships with this disabled IDK.

It does have intel's speedstep enabled. Wondering if disabling this is worth a try?
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Last edited by LiquidRetro February 18, 2016 at 03:08 PM.
#6
check out this LINK [tomshardware.com]:

"typically with these mice the problem is the cord, where it connects to the mouse internally. it can be fixed by taking it apart and resoldering the connection. possibly with a new cable.

it plagues these mice. which is a real shame because otherwise they are outstanding.

you'll notice the disconnection happens when moving the mouse around. if you play around with it you will notice what i am saying is true.

i have the same issue and have managed to minimize it by flipping the mouse over into various positions. additionally i upgraded to windows 8.1 from windows 7 and the disconnect reconnect times are drastically faster. with windows 7 it takes a great deal of time to reinstall the mouse on reconnect but with windows 8.1 its nearly instant."
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#7
Quote from boboli View Post :
check out this LINK [tomshardware.com]:

"typically with these mice the problem is the cord, where it connects to the mouse internally. it can be fixed by taking it apart and resoldering the connection. possibly with a new cable.

it plagues these mice. which is a real shame because otherwise they are outstanding.

you'll notice the disconnection happens when moving the mouse around. if you play around with it you will notice what i am saying is true.

i have the same issue and have managed to minimize it by flipping the mouse over into various positions. additionally i upgraded to windows 8.1 from windows 7 and the disconnect reconnect times are drastically faster. with windows 7 it takes a great deal of time to reinstall the mouse on reconnect but with windows 8.1 its nearly instant."
Trying a different mouse for tomorrow. I owe you a beer if that ends up being the case. Who would have thought. Easy fix though if it is.
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#8
Quote from LiquidRetro View Post :
Why dell ships with this disabled IDK.
They don't want a flood of people with S.M.A.R.T errors demanding replacement hard drives while they're under warranty.
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#9
I'm not understanding the "sadly" comment. LiteON is the same drive as Plextor, and it's very reliable.
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#10
Quote from boboli View Post :
check out this LINK [tomshardware.com]:

"typically with these mice the problem is the cord, where it connects to the mouse internally. it can be fixed by taking it apart and resoldering the connection. possibly with a new cable.

it plagues these mice. which is a real shame because otherwise they are outstanding.

you'll notice the disconnection happens when moving the mouse around. if you play around with it you will notice what i am saying is true.

i have the same issue and have managed to minimize it by flipping the mouse over into various positions. additionally i upgraded to windows 8.1 from windows 7 and the disconnect reconnect times are drastically faster. with windows 7 it takes a great deal of time to reinstall the mouse on reconnect but with windows 8.1 its nearly instant."
Well the verdict is the mouse was the problem. I never would have thought as it worked great with the old computer. Both Windows 7 64 bit. I replaced it and have not had one problem since. I popped the mouse open and found the connection with the cord is socketed. I suppose i'll resoder the socket just to see if I can get it to work again. If not I think I have another MX510 in the closet.

Quote from jkee View Post :
They don't want a flood of people with S.M.A.R.T errors demanding replacement hard drives while they're under warranty.
Dell diagnostics provide the error. I have had a couple of drives report problems and dell fix them no issues. Now I need to make sure everyone has this turned on. Especially the SSD's

Quote from Foreveryours View Post :
I'm not understanding the "sadly" comment. LiteON is the same drive as Plextor, and it's very reliable.
LiteOn, Plextor and others are not top tier brands. They might be good but not great. Not the same as an Intel, Samsung, or Crucial.I was disappointed as the machines I ordered with the 128gb SSD's were Samsung Pro drives. This one cost more and was a lesser drive. It's also not a super speedy drive just decently fast. Only 542mb/s read/358mb/s write.
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