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RingPlus cell service: Info / FAQs / Quick start / Wiki

akaLTD 1,434 571 February 24, 2016 at 07:15 PM in Cell Phone Plans & Services (11)
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Last Edited by akaLTD April 10, 2016 at 04:45 PM
Ringplus is a free (or very low cost) cell service provider using the Sprint network in which you BYOD = Bring Your Own Device. This Wiki will help you learn more about RingPlus, quickly get started using the service, hardware needed (which phones will work, which won't) & various other tips.

R+ uses a patented technology that replaces the standard ringing sound you hear when calling someone (called a ringback tone) with a short ad, music or even news. Pressing 5 during the ad/music/news will send you a text message with link to buy the product or for more info (this SMS text will not count against your allotment, it's free). And since it's free, don't be afraid to use it as this helps keep the service free or low cost. Smilie

This wiki is & will continue to be, a work in progress.

If you have questions not answered in this Wiki please ask in the current R+ (or most recent) promo thread instead of this one in order to keep this thread focused on the wiki. If you have something you think should be added to or removed from the wiki, please post it in this thread.

Many people have contributed to the wiki below & though I don't know everyone that's been involved with it, I know that without their help we wouldn't have all the helpful info it contains, so thank you to everyone who helped.
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.

Community Wiki

Last Edited by Rexman July 23, 2016 at 10:02 PM
Sorry everyone for not keeping this Wiki updated. If someone else would like to take over maintaining & updating the Wiki you're welcome to do so.

Some jump links are not currently working ... for some reason they messed up the formatting & the rest of the whole page. Will attempt to add them back .. later.

If you are completely new to R+, have a look at R+ FAQs :https://social.ringplus.net/discu...tc-faqs/p1

This FAQ & info in this Extensive Wiki is meant to answer frequently asked questions, but it is not meant to be all encompassing.

Be sure to read in desktop mode ("Request desktop site"), not mobile mode, so bullet items are displayed properly.

New Post by Karl about RingPlus Company Info and a RingPlus Customer Density Map
https://slickdeals.net/forums/showpost.php?p=85264223&postcount=336

=============== Preamble ===============

**Click** on a heading to jump to a section quickly For a new phone, do NOT open the retail packaging until after successful RingPlus sign-up
  • So the phone can be returned if sign-up fails.
  • If you power on the phone before sign-up, the phone might (or likely will?) activate automatically to its original mobile operator (e.g., a Boost phone activate automatically to Boost). A factory reset might not fix it.
  • If you power on the phone after successful sign-up, the phone might (or likely will?) activate automatically to RingPlus.
============== Quick Start ==============
  • Background
    • RingPlus provides service using the Sprint network. Unexpected outages can occur, as with any phone service.
    • RingPlus intends to provide "free" or cheap service by playing advertisement, instead of ringback tone, on outgoing calls.
    • Click HERE for info on the Member+ program.
  • Hardware you need
    • You need a phone that works on the Sprint network.
    • PLEASE READ THIS THREAD ON R+ SOCIAL IMPORTANT ACTIVATION NOTICE REGARDING PREPAID PHONES [ringplus.net]
    • The easiest bet might be a new phone from Best Buy, and Best Buy usually has the best deal.
    • Click on this link [bestbuy.com] to see available phones that should work, with price sorted from low to high. The Moto E is pretty popular.
    • The new phone will already include a SIM card.
    • Be sure to check your device using the R+ Device Checker [ringplus.net] to see if it will work.
    • But do NOT open the retail packaging until after successful RingPlus sign-up.
  • How things work
    • Visit https://ringplus.net/#plans.
    • Select a plan, and click on "Sign Up" on the right.
    • Enter both MEID and ICC ID (from outside the retail package) when you sign up.
    • After successful sign-up, open the retail package and power on the phone. Allow it to complete a hands-free activation.
    • Set up Wifi on the phone soon, so updates do not use up your data allotment.
  • Additional Info
    Back to Preamble
============== Background ==============

What is RingPlus What is the Member+ Program
  • Member+ is a RingPlus membership program that gives Members exclusive additional benefits. The subscription is tied to a specific phone line, not account or login, and is NOT transferable. Benefits range from special pricing on wireless services to promotional pricing in the RingPlus store for items sold by sponsors and RingPlus.
  • Specific Member+ benefits include:
    • 1) Priority Support (March 15th 2015).
      2) Special Prices for data Add Ons.
      3) Special store discounts and credits exclusively for Member+ subscribers for products and services from RingPlus and its sponsors.
      4) Exclusive cell plans for Member+ subscribers.
      5) VIP Priority for Upgrade Waiting Lists (for waiting lists joined after becoming a Member+ subscriber).
      6) RingPlus support will handle the following for Member+ subscribers only:
      • a. Member+ subscribers can enjoy the benefits of any RingPlus promotion up to 2 days after the promotion is closed to everyone else.
        b. Support staff will swap ESNs for you between accounts (basically, internal ports for free).
        c. Member+ subscribers will be able select their area code (coming soon).
      ***More benefits to come.***
  • How much does Member+ cost?
    • New Members cost $ refer to current promo thread
    • Current members cost $ refer to current promo thread
      TAX INCLUDED!
  • Will the Member+ cost be taken from my top up balance? NO, the payment info or credit card in your Ringplus account will be charged.
  • If I get a plan for which Member+ is a requirement then let the membership expire or cancel it what happens to my plan? YOU MUST MAINTAIN YOUR MEMBER+ MEMBERSHIP TO KEEP THE MEMBER+ PLAN! If you let your Member+ expire or cancel it, your plan will be changed at the end of the plan billing cycle to the current default plan, which as of this writing is the Truly Free Plan. This applies to Member+ ONLY plans, not any other non-Member+ free plans. Please also refer to this R+ Social thread by R+ employee [ringplus.net]
Back to Preamble

More things to be aware ofMore things to know=========== Hardware you need ===========

*******PLEASE READ THIS THREAD ON R+ SOCIAL IMPORTANT ACTIVATION NOTICE REGARDING PREPAID PHONES*********** [ringplus.net]

Phones HAVE TO have been WHITELISTED by SprintSIM Card (for a 4G LTE phone, if not already included)
  • RingPlus SIM Guide [ringplus.net]
  • A 3G or older phone does NOT require a SIM card.
  • A 4G LTE phone requires a Sprint or MVNO (Boost, Ting, Virgin) SIM card.
    • You should be able to reuse a Sprint or MVNO (Boost, Ting, Virgin) SIM card, as long as it was properly released by its previous carrier.
    • A new (presumably 4G LTE) Sprint-specific (including Boost and Virgin) phone will already come with a compatible SIM card.
    • Otherwise, see both OP and Wiki of thread with SIM card models and pricing info.
  • Either SIMGLW426C or SIMGLW446C will work for Nexus 6.
  • SIMGLW406R for iPhone 5. SIMGLW426C or SIMGLW436C for other iPhones.
  • Sprint SIM cards are NOT universal. Make sure you get a correct one.
  • Buying SIM card from RingPlus to "lock in" a promo:
    • In each "RingPlus forum topic" announcing a promo, you can usually find: "If you purchase a SIM during the promo, we will reserve your place as long as you activate within 14 days after receiving your SIM card."
    • However, you will probably need to contact RingPlus to get this processed after you receive your SIM card.
  • CDMA vs GSM, LTE, 3G, huh? [pcmag.com] Confused by it all? If you want to know more about cell phone technology this article might help make sense of it all. And why it's so complicated here in USA.

    Back to Preamble
============ How things work ============

Sign-Up (to register a "user" (R+ uses the term member not to be confused with the Member+ program) and under it one "line")
A "User/E-mail/Your Dashboard" can have multiple "Lines/Phone Numbers/Accounts"
  • A "user" (or unique e-mail login) has one "Your Dashboard", and can have multiple "lines" within it.
  • Each line (or unique phone number) is an "account", and has its own plan, its own monthly allotments, and its own account balance.
  • A person should not use more than one free line [ringplus.net] according to RingPlus CEO in 10/2015.
  • You may want to have only ONE line under a user and NOT "Activate a New Line", because you might only be able to add an e-mail once to an upgrade waiting list.
For each Line: Account Balance, Top-Up, (usually) Monthly Allotments
  • Except for the "Truly Free" plan, a plan typically requires an initial top-up (plus taxes and fees, see below), so that your account balance is more than $0.
  • You usually receive monthly allotments, depending on your plan, of: (x) voice minutes, plus (y) text messages, plus (z) MB of mobile data.
    • Monthly allotments are renewed every 30 days to the minute, with NO rollover.
    • You can track your usages (against your monthly allotments) when you click on a line in Your Dashboard.
    • But you CANNOT set a limit to prevent overage (while you can with FreedomPop).
    • When you click on a line in Your Dashboard, data is shown in GB, and 1 GB = 1024 MB. For example, 1200 MB is shown as 1200 / 1024 = 1.17 GB.
    • If you are still concerned, for Android phones, under Settings, Data usage, you can set warning and limit for mobile data usage.
  • Account balance is deducted for MMS ($0.04 per MMS or Group Text), International SMS, Overage, fees [ringplus.net] you to incur, and add-ons you buy.
  • Account balance does not expire and carries over to next month.
  • If a plan has a $0 Monthly Price (i.e., no monthly charge / "free"), you will NOT be charged again if your account balance stays above $0 (i.e., you will ONLY be charged if and only if your account balance drops to $0).
    • For example, suppose your account balance is $2.01, and further suppose device swapping costs $1.99. After you "Swap Device" to another phone, your account balance will be $2.01 - $1.99 = $0.02, and your credit card will NOT be charged because your account balance will still be above $0.

    Back to Preamble
Taxes and Fees on Top-Up
  • For $x in top-up (or add-on), you are charged ($x in top up + $y in taxes and fees).
  • The $x in top-up shows up in your account balance.
  • The $y in taxes and fees show up once in your invoice. The taxes and fees do NOT recur.
  • Example:
    Quote :
    My total charge is $23.21 including the following fees. They showed up after submit my order. Now I am thinking: will I be charged these fee (excluding tax) every month?
    State Sales Tax: $1.20
    State Prepaid Wireless 911 fee : $0.38
    State Restruct Mechanism Fund Fee: $0.16
    Federal Universal Service fund: $1.35
    Federal Cost Recovery Charge: $0.12
    These are the fees for the initial top-ups. If you never use up your balance (i.e. get to $0 on your balance) then you will never be charged taxes again. They do not recur monthly. Every person taxes will differ depending on their state, local, 911, etc.
    • This example is in fact normal for the first month. No need to create a new ticket/post.
  • If you buy an add-on, and it costs less than your account balance, the cost will be deducted from your account balance. Otherwise it is charged separately and taxed:
  • https://slickdeals.net/forums/showpost.php?p=80269673&postcount=644
R+ Dashboard tools & features
  • The R+ Dashboard [ringplus.net] allows you to manage your account, plan(s), device(s), and see how many minutes / SMS / MMS / Data has been used & is left for the billing cycle. It also contains a wide variety of tools & features such as; see your plan usage history, buy add on(s), view voicemails, set call filters, swap devices,, etc. You can have more than 1 line/plan under the same account/login.
  • Once you log into your account, you'll see tools to manage your social networks, activate a NEW line, RingPlus Deals, etc. To access most of the other the tools & features you need to click on the device name you want to manage/view. Many things are self-explanatory such as billing history.
    • If you swap phones the phone name won't be changed automatically but you can manually rename it by clicking on the device name you want to change, then hover over the old phone name until an edit button appears to the right of the name.
  • "Manage Plan & Add Ons" - view details about the plan & add ons, stop add on(s) from automatically renewing (basically cancelling them. If you have a special promo add on & cancel it you won't be able to add it back at the special pricing), change or cancel your plan, another place you can change your payment info (payment info can NOT be deleted, only changed),
  • "Ringplus Radio" - allows to to change what your hear during the ringback tone in addition to ads You can subscribe/unsubscribe from various genre of music &/or news. Tip: When you press 5 during the ringback tone you'll be sent an SMS (doesn't count against your allotment so it's free) with info & link to buy the product or get additional info & songs can be purchased from iTunes. This is what allows R+ to offer free/low cost service.
  • "Manage Device" - where you can enable/disable SMS, MMS & Data. it also contains your phone MEID / ESN, ICC ID, MSID and MSL. MMS are not usually included in a plan, they cost .04 cents each & the cost will be deducted from your top up balance. Group texts are usually counted as MMS, if you don't want to receive & pay for MMS you may want to disable this.
  • "Manage Apps" - Manage/set voicemail settings, Activate/Deactivate: Call Filters, Recall (Free to use on demand call recorder, record both sides of conversation), Phone Booth (helps know, limit & manage international calls), In-call translator (cost .14 cent per minute)
  • Listen to Recall recordings or view transcribed text. (Recall will also email you the transcribed result)
  • Voice mail settings also allow you to toggle to receive SMS and/or email notifications of new voicemails, allows you to give callers the option to send you an SMS rather than leave a message, ability to add an Emergency Redirect phone number allowing callers the option to be redirected to another number if there is an emergency.
Back to Preamble
============== FAQ =============================== Misc =================

Activation (for service, i.e., provisioning) problems, if you do not get proper phone service
  • If a phone does not activate for service properly after powering on, try RingPlus' Help Center [ringplus.net].
    • In the Help Center, besides following "Typical Provisioning Steps", be sure to also check suggestions for your specific device.
  • If you have a 4G LTE device, you MUST enter the ICC ID during sign-up or "Swap Device".
Add Ons info
  • You can buy an add on if you want/need more minutes, text and/or data and don't want to pay overage charges. There are various options to choose from accessible from your R+ Dashboard
  • Add On(s) will automatically renew each month until you cancel it.
  • The cost will be deducted from your top up balance. If you don't have enough balance to pay for it your credit card will be charged PLUS TAXES/FEES
  • Add ons sometimes have special promo pricing & requirements. Please read the requirements carefully when purchasing a special promo add on since if you cancel it, change plans or cancel your Member+ membership you may lose the special pricing for the add on.
  • Member+ members have access to special deals on add ons that non-member+ don't have. It's one of the benefits of the Member+ program. Click HERE for info on the Member+ program.
  • An add on billing cycle is from the day your purchase the add on which may not be the same as your plan billing cycle. For example, you started your plan on the 1st of the month and it will renew on the 1st of the next month. You then purchase an add on on the 15th of the month, the add on will renew on the 15h of the next month.
  • What gets used first the plan allotment or the Add On? Per R+ The soonest-to-expire will always be used first Please refer to this thread on R+ Social [ringplus.net]
Upgrade Waiting List (for upgrading to a PROMO PLAN previously open ONLY to NEW LINES)
  • What is an upgrade waiting list for?
    • If you have already signed up (i.e., you have an existing line), you can sign up for an upgrade waiting list, so that the existing line can potentially be upgraded to a PROMO PLAN that was previously open ONLY to NEW LINES during a previous promotion.
      • For example, the Legends 1 promotion ran from 1/15 to 1/18. One promo plan was called Sammy Baugh, and it was open ONLY to NEW LINES (i.e., existing lines were NOT eligible) from 1/15 to 1/18.
      • On 1/20, an upgrade waiting list for Sammy Baugh became open, so that if you had an existing line, you could sign up and potentially be upgraded to Sammy Baugh later on.
    • If you just want to upgrade to a NON-PROMO PLAN, you do not need to be on an upgrade waiting list. Instead, simply click on "Upgrade Plan".
      • If your existing plan is "free", you must toggle "Next Billing Cycle" to Yes.
  • Currently OPEN upgrade waiting list [ringplus.net] (please click on link to see what, if any, is available and how to sign up)
    • Not all promo plans have an upgrade waiting list.
    • People do NOT know when/if/which promo plan or its upgrade waiting list will open or close, NOR when/if you will be upgraded.
    • To make changes, click on link in previous e-mail. Or, sign up again and click on link provided in new e-mail (may need to cancel and sign up again).
  • CLOSED upgrade waiting lists:
  • Upgrade top up charge:
    Back to Preamble
Swapping vs. New line Waiting Period3-way Swap
  • Goal - swap 2 phones between 2 plans with aid of a 3rd phone or ESN which is inactive, and swapping can be done immediately without a waiting period. First make sure your RingPlus balance on each plan has enough to cover the swaps. In this example $4 on Plan A, $2 on Plan B. The plans do not have to be on the same RingPlus account.

    Plan A - has Phone A
    Plan B - has Phone B
    Phone C is an inactive Phone or ESN

    1) Plan A - swap from Phone A to Phone C
    2) Plan B -swap from Phone B to Phone A
    3) Plan A - swap from Phone C to Phone B
    4) Phone C is back to being inactive

    *Each of the 3 device swaps costs $1.99 cents each, so it costs about $6 to complete a three way swap as shown.

    Canceling a free line ties up the phone until the next billing cycle if you are trying to activate a NEW free line with the phone, just as if the phone was swapped out of a free plan. Doing a device swap on a different free plan to the phone from the canceled free plan works immediately..

    Much thanks to Rexman for this very helpful info.
Porting
  • Beware of likely delays if you port over a weekend or holiday. RingPlus does not work weekends and holidays, and supposedly porting is a manual process.
  • Porting times will vary greatly. My personal experiences from start of port until it is complete varied from less than 1 hour to 3-4 days (started on a Tuesday). If you start on a Friday or near the weekend, it will take longer due to the weekend and I assume some part of the porting process needing a manual component or something. Other posts in the thread also have similar experiences. If you have a problem in the process, it is usually user error, either you typo-ed or you have the account num, PIN, address on file doesn't match where you are porting from.
  • Tip: You may want to consider porting to Google Voice, and forward calls from Google Voice to RingPlus.
Back to Preamble

Enable built-in tethering for LG phones (root NOT required) Credit Card errors
  • Gateway Rejected: Fraud Click Here & please try everything in that post.
  • Gateway Rejected: AVS Please refer to this R+ KnowledgeBase article [ringplus.net] If you get this error please do as instructed in the link & do NOT keep trying repeatedly without finding out why the address is being rejected. If you do you may trigger the "Fraud" error which you'll just keep getting repeatedly & the only way to clear it is to wait several hours maybe longer before you can retry. So far the amount of time required to wait is unknown.
  • CSA error. Please refer to THIS THREAD or R+ Knowledge Base article [ringplus.net]

Back to Preamble

Credit for this wiki goes to many people though sadly I don't know who most of them are but here's some I do know of .. please Rep them for their efforts.
This post can be edited by most users to provide up-to-date information about developments of this thread based on user responses, and user findings. Feel free to add, change or remove information shown here as it becomes available. This includes new coupons, rebates, ideas, thread summary, and similar items.

105 Comments

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Joined Feb 2011
Only hard work pays
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#3
Great initiative.

We should just point people to this thread instead of copy pasting the same information over and over.
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Joined Dec 2008
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Original Poster
#4
Quote from jongasse View Post :
Great initiative.

We should just point people to this thread instead of copy pasting the same information over and over.
Yeah that's the idea. Smilie Someone else came up with the idea but later changed his mind & deleted it. So going to try it again.

Thinking maybe we'll just put the Quick Start & link to this thread in the promo wiki.

And work on tidying this one up a bit. Not sure I like the FAQ section format or not, which is why some info is in 2 places right now. Plus the Wiki has a More Things to Know AND Misc section. Trying to see if it one or both or some would be better as FAQ, a different heading or how best to do it. Or just leave it be. lol

I do think the More Things to Be Aware of is needed in it's own section.

I welcome any suggestions, opinions. Smilie
Reply Helpful Comment? 0 0
#5
I didn't see this mentioned (or maybe just blind at this hour).

How does one return a ringplus device back to it's original service. IE sprint prepaid phone used on ringplus. Another device took it's place, now want to use it back on sprint prepaid?

The meid checks out at both ting/ringplus, but not sprint prepaid. In fact it doesn't even show up in their system according to a prepaid rep i spoke with.
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Joined Feb 2011
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#6
Quote from akaLTD View Post :
Yeah that's the idea. Smilie Someone else came up with the idea but later changed his mind & deleted it. So going to try it again.

Thinking maybe we'll just put the Quick Start & link to this thread in the promo wiki.

And work on tidying this one up a bit. Not sure I like the FAQ section format or not, which is why some info is in 2 places right now. Plus the Wiki has a More Things to Know AND Misc section. Trying to see if it one or both or some would be better as FAQ, a different heading or how best to do it. Or just leave it be. lol

I do think the More Things to Be Aware of is needed in it's own section.

I welcome any suggestions, opinions. Smilie
Ha!

https://social.ringplus.net/discu...kdeals-net
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#7
I see that Virgin Mobile has the Kyocera Hydro Vibe on sale for only $29.99. I used to have one, and it's a GREAT phone for that price. Does anybody know if this will work with Ringplus?
http://www.virginmobileusa.com/sh.../features/
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#8
This is only good if you don't use MMS (Sending Pictures In Messages)
If you do they charge you 4 cents and that's what the top off is for.
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Joined Dec 2015
Good always triumphs over
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#9
What is Member+?

Member+ is a RingPlus membership program that gives Members additional benefits. The subscription is tied to a specific phone line, and is not transferrable. Benefits range from special pricing on wireless services to promotional pricing in the RingPlus store for items sold by sponsors and RingPlus.

Specific Member+ benefits include:

1) Priority Support (March 15th 2015).
2) Special Prices for data Add Ons.
3) Special store discounts and credits exclusively for Member+ subscribers for products and services from RingPlus and its sponsors.
4) Exclusive cell plans for Member+ subscribers.
5) VIP Priority for Upgrade Waiting Lists (for waiting lists joined after becoming a Member+ subscriber).
6) RingPlus support will handle the following for Member+ subscribers only:
a. Member+ subscribers can enjoy the benefits of any RingPlus promotion up to 2 days after the promotion is closed to everyone else.
b. Support staff will swap ESNs for you between accounts (basically, internal ports for free).
c. Member+ subscribers will be able select their area code (coming soon).

*More benefits to come.

New Members are $49.99
Current members are $39.99
TAX INCLUDED!
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#10
mods why is there not a ring+ forum. seems every day these threads about chickens running around headless screaming ring+, ring+, ring+. I have never ever on sd saw such a frenzy like this, has anyone counted how many plans so far or if anyone has fiqured them out or what people are going to do with thousands and thousands of cdma phones when the shit hits the fan. wow ebay buyers 10 phones for $5.00 free shipping
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#11
^^THANK YOU SO MUCH!!! I needed a good laugh this morning!

I've lost track of all the R+ plans in existence. Way too many to keep track of and so many different requirements for each. I doubt their support can even keep track.

I suppose a separate subforum would keep things better organized, but not sure this R+ is a big enough contender to justify one.
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#12
I am considering R+. Could someone who is more familiar add the social media requirement to the list above? I think you are required (for Michelangelo plan) to post something positive?
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Joined Jul 2006
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#13
just to confirm that $19 ZTE speed at BB activates easily with DEC and ICC ID. Swap successful to recent Queen and 900MB Tether.
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#14
Quote from thebidman View Post :
I am considering R+. Could someone who is more familiar add the social media requirement to the list above? I think you are required (for Michelangelo plan) to post something positive?
for previous promos it could be rather difficult and muck things up. If you have an old plan then fish around on the promo page https://promos.ringplus.net/
look at the drop down menu on top for archives.

as far as social linking it varies wildly and some are "honor system" I don't think they even bother to go back and check. I unlinked on of my social account right away and still working. Ringplus is pretty relaxed, just the way I like it.

Not sure if this is mentioned or wiki like but some more on sprint sims http://www.androidpolice.com/2015...on-sprint/
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Last edited by monkeybiz March 5, 2016 at 03:14 PM.
Joined Dec 2008
L6: Expert
1,434 Posts
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Original Poster
#15
Quote from subhobroto View Post :
What is Member+?
Thanks for adding this important info to this thread. I've had a hard time getting here to edit the wiki. Plus the unknowns about pricing after the special "intro pricing" was over. Now we know & have more info.

So other than the pricing I'll just copy/paste your info into the Wiki if that's ok.
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