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For current owners of Garmin Vivosmart Fitness trackers with display issues you can upgrade to the Vivosmart HR band for free*

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*you will pay for return shipping.

So many people have had the OLED display go bad on the vivosmart band that if you have the display going bad (starts with losing the top or bottom parts of the display) that they will upgrade the band to the vivosmart HR as long as you pay return shipping for your band.

Just call 1 (800) 800-1020 and speak to the garmin rep if you have the display problem which is extremely common. I was told un-officially they have extended the warranty on the display to two years from one as its a known widespread problem. Also another option was a refund. Great customer support on their part. Please don't abuse if you don't have an issue.
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Created 04-25-2016 at 04:29 PM by vegas33
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15 Comments

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Joined May 2007
I love my family!
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#2
Sweet, going to try this. My display is crap after 5 months of use Frown
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Joined Sep 2014
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#3
Thanks...fresh out of the box, the one I bought my wife for her upcoming birthday is already fading at the top and bottom. I'm going to give them a call.
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#4
I just did this. Worked great. Thanks for the suggestion.
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Joined Dec 2010
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#5
No upgrade here but they're replacing my wife's that was past the original 1 year warranty at least...
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#6
Woohoo! thanks
Called them up and getting a new vivosmart hr as a replacement.
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Joined Aug 2004
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#7
Or you can just get a vivosmart that works, they sent me one that works perfect without display issues

the HR model is too big for my taste

btw there is also an HR+ now with gps http://www.dcrainmaker.com/2016/0...h-gps.html
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Last edited by avalon June 28, 2016 at 02:10 PM.
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#8
Above number is not working. Please provide me the correct number for India.
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#9
Quote from SudhirD
:
Above number is not working. Please provide me the correct number for India.
Really SudhirD? http://lmgtfy.com?q=garmin%20india%20support
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Last edited by Thescore25 July 28, 2016 at 01:05 PM.
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#10
Just contacted Garmin, they are replacing the with new Vivosmart HR and said I don't need to return the current band, I can recycle or do whatever I want with it. Basically useless at this point but nice that they didn't require me to mail it in saving me a couple of $$.
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#11
I called the number in the original post and they gave me three options. The first was to get a certified refurbished replacement, the second was a $149.99 refund and the third was a $149.99 credit toward a new deice of my choice. I looked at the Vivosmart HR since that's the model that was mentioned and really liked it. The price was...wait for it...$149.99 so I replaced mine and my wife's with the HR. They told me both of our old ones would be deactivated when we activate the new ones so we can just toss them. Thanks for the heads up!
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#12
Quote from Scott2112
:
I called the number in the original post and they gave me three options. The first was to get a certified refurbished replacement, the second was a $149.99 refund and the third was a $149.99 credit toward a new deice of my choice. I looked at the Vivosmart HR since that's the model that was mentioned and really liked it. The price was...wait for it...$149.99 so I replaced mine and my wife's with the HR. They told me both of our old ones would be deactivated when we activate the new ones so we can just toss them. Thanks for the heads up!
How would the old ones be deactivated?
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#13
Just called them as after 18 months and my screen is no longer functioning. They are sending me an HR as replacement. They gave me $149 credit to work with. I could've went with something more elaborate and would have to pay the difference. I went with just enough of the credit to not pay out of pocket. Great customer service!
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Joined Apr 2013
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#14
Quote from AmyL4004
:
Just called them as after 18 months and my screen is no longer functioning. They are sending me an HR as replacement. They gave me $149 credit to work with. I could've went with something more elaborate and would have to pay the difference. I went with just enough of the credit to not pay out of pocket. Great customer service!
Do they ask for original receipt or something like that? or is serial number sufficient?
Also did I get it right that they gave you credit with Garmin?
or was it credit with original retailer?
Thanks!
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#15
I just threw mine away 2 weeks ago after sitting in my closet with a bad display for over a year..
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