For Customers with Total Wireless Handsets Capable of Being Unlocked : Total Wireless will provide an unlocking code to customers who request unlocking, provided they meet the following conditions:
(a) Customers must request handset unlocking. Total Wireless will unlock handsets of current and former Total Wireless customers without charge. Non-former customers may request unlocking, but Total Wireless may charge a reasonable fee.
(b) The Total Wireless Handset must have been activated on Total Wireless Service for no fewer than 12 months with Service Plans redeemed in no fewer than 12 months.
(c) Customers must possess a Total Wireless Handset that is not reported stolen, lost, or associated with fraudulent activity.
(d) If a customer in good standing requesting handset unlocking is deployed as military personnel, upon provision of deployment papers, Total Wireless will honor that customer's unlocking request.