Forum Thread account got hacked and issues getting money back

116 52 July 11, 2016 at 02:29 PM in Finance

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Last Edited by ulbhpy July 11, 2016 at 05:13 PM
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I know I was stupid with my actions of saving my gift cards online.... No flaming needed ;(. But if you have some constructive or helpful comment that can help me and other similarly affected my thanks to you in advance.

My walmart account got hacked as well few days ago (my password was not a simple one) and I had stupidly saved all my walmart gift cards as it allows me to see the history of purchases on them. Needless to say the hacker emptied all but a small amount on them to buy 2 items. I could not buy milk with my physical card the day after which is when I called walmart and they simply reset my account login allowing me to change my password to something different old one. I have reason to believe it is insider job since I was surprised as to how easily they reset when I called. One items fraudulently purchased was still not picked by Fedex and other in transit. The agent told me they will stop the fedex deliveries but they both got delivered even though I called twice and thrice before they got delivered and each time agent said fedex has been notified. I was surprised how one of the orders was even allowed to be picked up from walmart by fedex after my 2 calls. Walmart has so far not given me credit but asked me to dispute with my credit card and file police report. I have filed with amex and posted on walmart twitter and facebook. I have given police report info to walmart corporate (Tier 2) but so far no response. Will keep contacting them and if I don't get all my money back I will probably go to small claims court.

update 7/11/16 6pm: This evening I reached a walmart customer service agent and his boss who were with me more than hour and after that said they are sending my funds back in a physical card to my home address. Praying that it reaches me soon and as soon as it does it will move to a different card at local walmart. I can see from my account those refund cards are processing. There are good people at walmart.

LESSON: Don't save any debit, credit or gift cards to any accounts unless absolutely necessary and if so make sure you use different and secure password for each site and if possible use virtual cards. Use up gift cards as soon as you get.

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