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Verizon FIOS Free Internet Upgrade 100mbs Speed

-9 Deal Score
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Hey Fellow Slickdealers,
Verizon has a promotion where they are upgrading all current 50mbs speed FIOS customers to their next tier free of charge. Must be in contract with them and have triple play package.
Just call them and request a service tier upgrade,

FYI..I am also a verizon connections discount receiver, I am not sure if this is why I received it

attached is a pic of my email.
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Created 07-20-2016 at 04:55 AM by spidey13
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45 Comments

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Joined Jun 2009
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#2
i am right now only on internet 25mbps, so its not for me right?

currently paying 29.99 per month and my discounts will expire in 3 months. Planning to cancel it, and take a new account. not seeing any discounted prices recently.
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Joined Nov 2004
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#3
100/100 not offered in my location (MD).
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#4
What do you tell the CSR if they're clueless? Just bump me up to 100 for free because I said so?
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Joined Nov 2007
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#5
Just got switched to Frontier. Guess I'm shit out of luck :-(
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Joined Oct 2006
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#6
I am at 50/50 right now. Online they offer 75/75 and 300/300 above me but no 100/100. I'll try later this morning and see what happens.
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#7
I just tired through live chat and they tried schlepping the new quantum router/gatway on me but wouldn't give up the 100/100.
I have 50/50-CustomTV-Phone triple-play and have been with Vz FiOS since the first build-out in my area....
didn't get any email offer for them either (as of yet)
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#8
Boy, I hate Verizon. Here's what I think the issue may be as to why not everyone may be getting in on this deal, based on reading a whole lot of stuff on DSL Reports and elsewhere...

Houses/apartments that are still on an older BPON wiring system (like mine) will probably not get the upgrade. Supposedly, these systems can handle up to 75/75 mbps Internet (although a few sources state it can be pushed to 100).

When customers with a BPON system try to upgrade their service, they will see that they only jump from 75 mbps to 300 mbps, which cost a fortune more. 100 mbps and 150 mbps tiers are not available to these customers, even though Verizon's had them available for a while now. Why? Because upgrading to 100 mbps requires a truck roll to upgrade the wiring to a GPON system. This is supposedly because Verizon doesn't want to put the effort into upgrading the systems of customers who are only going to pay a few more dollars per month. Supposedly, BPON customers can make an appointment to upgrade to 300 mbps and then downgrade to 100/150 before the install happens, but that's a PITA, and perhaps a bit of a risk.

For the GPON customers, the upgrade is much easier, so they're far more likely to get the upgrade.

Live Chat/phone calls likely will not help (I've tried several times). The reps are as clueless about this as most people.

As for me, I'm sticking with my old BPON 75/75 service until I get one of these free upgrades or until Verizon institutes a normal upgrade path to GPON 100 or 150 service.
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Joined Apr 2006
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#9
I miss you Verizon. f you for leaving me frontier's pos service.
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Joined Jan 2010
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#10
Thanks for the heads up. Unfortunately my email from Verizon was that they are no longer supporting my router/modem, so I can buy a refurb from them for $60 or pay $2.90 a month as punishment for keeping an outdated device (allegedly for extra customer service--which I have never used).
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Joined Apr 2008
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#11
Quote from zhelder
:
Boy, I hate Verizon. Here's what I think the issue may be as to why not everyone may be getting in on this deal, based on reading a whole lot of stuff on DSL Reports and elsewhere...

Houses/apartments that are still on an older BPON wiring system (like mine) will probably not get the upgrade. Supposedly, these systems can handle up to 75/75 mbps Internet (although a few sources state it can be pushed to 100).

When customers with a BPON system try to upgrade their service, they will see that they only jump from 75 mbps to 300 mbps, which cost a fortune more. 100 mbps and 150 mbps tiers are not available to these customers, even though Verizon's had them available for a while now. Why? Because upgrading to 100 mbps requires a truck roll to upgrade the wiring to a GPON system. This is supposedly because Verizon doesn't want to put the effort into upgrading the systems of customers who are only going to pay a few more dollars per month. Supposedly, BPON customers can make an appointment to upgrade to 300 mbps and then downgrade to 100/150 before the install happens, but that's a PITA, and perhaps a bit of a risk.

For the GPON customers, the upgrade is much easier, so they're far more likely to get the upgrade.

Live Chat/phone calls likely will not help (I've tried several times). The reps are as clueless about this as most people.

As for me, I'm sticking with my old BPON 75/75 service until I get one of these free upgrades or until Verizon institutes a normal upgrade path to GPON 100 or 150 service.
How does one determine which wiring system is in place?
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#12
Quote from arls544
:
How does one determine which wiring system is in place?
I believe the BPON box is much thicker and larger than the GPON box. But there's likely an easier way to check...

Log into your Verizon account online and go to Upgrade My Services. Do you see 100 and 150 Mbps tiers as options? If so you probably have GPON. If you see that the next level of Internet service after 75 mbps is 300 mbps, you're likely on BPON.
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Last edited by zhelder July 20, 2016 at 06:31 AM.
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#13
I just called about this , 1st tech in my life i got on the phone that speaks proper English , understood everything and was actually helpful. I live in a building , they said i cant get 100mbps or even the 150mbps and would have to jump up to 300mbps at a charge. I said no thank you , i have 50mbps now and the tech was nice enough to upgrade me to 75mbps free of charge so i am happy. I have not really had a problem with my 50mbps anyway except the 2.4ghz band always runs so slow and poorly.
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#14
For those of you who got this promo, do you have to renew your contract for another 24 months? Where do you live? Thanks.
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#15
I'm moving in about a month, but I'll probably be leaving my existing service at the house for the family. How can I easily find out if my apartment complex has the BPON or GPON prior to moving in? I'm only going to sign up for the 100/100 package and then get Playstation Vue for TV.
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