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H/U: to Pinecone Research Members - (Updated) New Changes to your PineCone Research Account

3,194 1,086 July 28, 2016 at 10:30 PM in Survey (2)
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Last Edited by victor4461 March 30, 2018 at 03:00 PM
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Latest Update: New changes 03/30/2018

As part of our commitment to serving you,
We are pleased to announce the launch of our new panelist help desk platform!

What does this mean for you?

As always, you should first go to our FAQ page to troubleshoot your problem.
If you can't find the answer, you will now be able to submit a ticket via our "contact us" [pineconeresearch.com]form.

Moving forward, you will need to do this for all inquiries.
Emails sent to scott@pineconeresearch.com could have longer than normal delays.

In the coming weeks, you will begin seeing invites sent by noreply@pineconeresearch.com,
with a customer service link at the bottom of the email in case you should need assistance.

If you have an outstanding customer service need,
Please submit your inquiry again via the "contact us" [pineconeresearch.com] form.

Thanks for your continued participation in the panel - we can't wait to serve you better with this improvement!


Sincerely,
Karen Scott
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#2
Got it too
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#3
My email arrived this evening. Smilie
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#4
I just noticed a lot of their newer rewards are gone. I was really happy when they changed and started offering Amazon GCs. I went to redeem some points just now and it seems Amazon is gone.

I wonder what the new changes will bring.
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#5
Quote from Glittery
:
I just noticed a lot of their newer rewards are gone. I was really happy when they changed and started offering Amazon GCs. I went to redeem some points just now and it seems Amazon is gone.

I wonder what the new changes will bring.
Hopefully they keep paypal
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#6
I sure miss the Amazons
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#7
all I can say is CRAP!!!!
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#8
I assume someone must order some of the products that they offer as prizes. But all I really want is the Amazon GC's.

I just cashed out out for Paypal since Amazon isn't there.
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Quote from cinnyque999
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all I can say is CRAP!!!!
I am right there with youwoot
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#10
Anyone have trouble when asked for birthdate verification. Also can't find a profile area. Tia
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#11
Quote from sportsdoll
:
Anyone have trouble when asked for birthdate verification. Also can't find a profile area. Tia

no issues with the birthday verification. I don't use their calendar to choose from, I just type in the date as they require and submit. The profile can be seen after you verify you birth date

Edit: When clicking on the profile it says To update your information, please return to your Pinecone Research ​profile ​to update your account. when I do it just takes you back to the home page. Not sure what's going on.
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Last edited by Blackraven August 4, 2016 at 10:27 AM.
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#12
Quote from Blackraven
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no issues with the birthday verification. I don't use their calendar to choose from, I just type in the date as they require and submit. The profile can be seen after you verify you birth date
Ok thnx
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#13
Quote from sportsdoll
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Ok thnx
Here's a screen grab
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Original Poster
#14
Your correct Thumbup I just checked and i got the same result.

There is a saying...
"If it ain't broken, don't fix it!" ~Bert Lance
I ask myself why the new changes?...There was nothing wrong the way it was.

Quote from Blackraven
:

Edit: When clicking on the profile it says To update your information, please return to your Pinecone Research ​profile ​to update your account. when I do it just takes you back to the home page. Not sure what's going on.
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#15
how do I join pinecone? I used to be a member when they first started out abotu a decade ago then I moved. Any idea how I can rejoin?
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