Joined Dec 2015
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Forum Thread
Can anyone explain Amazon's terminology in "Goodwill Refund"?
August 13, 2016 at
04:17 AM
Thread Details
I got in on that Prime Day Xbox1 B1G1 deal where my original invoice was changed after they shipped because their system glitched. Luckily, I had the emails and screenshots of before. Basically, it was a big fiasco.
I finally got them to honor their original invoice and offer a refund, after I'd been charged more than 3 times my invoice amount, and also because a previous rep had acknowledged that I would get a refund because he said it was a known issue with a ticket administered. I also argued that they could've either stopped the shipment or asked for authorization for extra charge, but not break consumer protection laws by doing it without consent.
However, my refund email stated:
Goodwill doesn't sound too good, like they're doing me a favor and it's counting against me after all of the above, to honor the original invoice, and fix their mistake. Anyone with more knowledge about this know if this counts against my account and brings me closer to the ban hammer? Or is it normal protocol? Other email templates? I've had other refunds in the past where it just said account adjustment but this was a big amount.
I finally got them to honor their original invoice and offer a refund, after I'd been charged more than 3 times my invoice amount, and also because a previous rep had acknowledged that I would get a refund because he said it was a known issue with a ticket administered. I also argued that they could've either stopped the shipment or asked for authorization for extra charge, but not break consumer protection laws by doing it without consent.
However, my refund email stated:
|
Quote
:
Reason for refund: Account adjustmentHere's the breakdown of your refund for this item: Goodwill Refund: $x |
Goodwill doesn't sound too good, like they're doing me a favor and it's counting against me after all of the above, to honor the original invoice, and fix their mistake. Anyone with more knowledge about this know if this counts against my account and brings me closer to the ban hammer? Or is it normal protocol? Other email templates? I've had other refunds in the past where it just said account adjustment but this was a big amount.
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