Forum Thread

Kingston Hyper X SSD SATA Connector Issue

sakdeals 1,279 571 August 22, 2016 at 02:20 PM
I have Kingston Hyper X SSD 120 GB bought in 2012 installed on my Desktop.

I was trying to update Hard disk which i use it for backup data and was testing other hard drives. So I unplugged SSD and tested others and connected them. Now when i try to plug back my SSD, i see SATA cable not fitting tight and when i looked at Port on SSD, i see the L shaped Plastic piece which attaches to all these 7 pins is broken so the SATA cable is not getting locked. SSD is boot drive and its not even showing up in BIOS.

I have upgraded lots of HDDs and never had any such issue.

Is there way to fix this connector?
Pins look good but the plastic piece L shaped attached to this connector is gone.
Refer this Picture for the issue. http://i.imgur.com/Iocv3.jpg

Since 3 yr warranty is over on this. I bought with Discover card and i want to claim extended warranty protection. As per their Claim Process they need this.

e) Itemized repair estimate from a factory-authorized service provider or a statement indicating that the item cannot be repaired along with evidence that the Covered Purchase has actually been replaced or repaired

How do we find a kingston Authorized service center to get Repair estimate on this?

11 Comments

1

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#2
i guess you power it up without the fell off piece? do you still have it? can you try put it inside the cable then connect?

if you lost it, try fill the cable's connector with any shit, maybe a paper roll, don't use newspaper, use something harder like magazine cover, measure how long and how deep the connector is, and how much shit left on the SSD, then start folding the paper with less than the depth of the connector, because it will be bigger when fold few times

you can put more shit on the sides of the L shape to prevent the pins moving and cause alignment problem, or just connect power first, then SATA cable should not have enough room to move around

next time when remove cables, move side to side, not up and down
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#3
Contact Kingston ask them. I would agree it can't be repaired but it's the only way your going to know. With as cheap as SSD's have gotten and as old as yours is it might not be worth your time and just buy a new one. A comparable SSD is like $50.
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#4
EXACT same thing happened to me with the exact same model. The plastic casing is very brittle and cheaply made - which is a shame, since otherwise it's a great SSD - see this Amazon review [amazon.com]

I would try contacting Kingston and get a RMA going - LINK [kingston.com]

United States:
In the United States, you may return the product directly to the Kingston service center after first obtaining a Return Material Authorization ("RMA") number from Kingston. An RMA number is obtained by visiting kingston.com/us/support or by calling Kingston Customer Service at +1 (714) 438-1810, or +1 (800) 337-3719.
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#5
Dont think there is any way to repair that. Maybe some MacGuyver ingenuity you could use it again.
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#6
Thanks for all!
I Contacted Kingston RMA and since they are out of Warranty they wont replace.
Also When i asked them for Repair estimates, they said these drives are not repaired only Replaced. So i got email from them stating this.
I will submit this info to Claims dept and see how it goes.
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#7
My Claim has been approved and got the Check.
Now have to look for some good SSD.
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#8
you keep the SSD?
don't throw away, sell or give away on CL, lots people don't mind fixing that little problem. i want one in scrap price
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#9
Quote from sakdeals View Post :
My Claim has been approved and got the Check.
Now have to look for some good SSD.
Samsung 250GB 750 EVO SSD SATA III $53
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#10
Thanks! Just in right time...
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#11
Literally the same thing happened to my classmate.

He has the Kingston Hyper X SSD 120 GB also.

He broke the L part of the plastic that connects the SATA power (not the SATA) and it won't work in his desktop.

Anyways, I put it into my laptop and it still works so he sold it to me for $20.

I am not sure if that's a good deal.
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#12
You could probably carefully glue the plastic piece back in if you still have it; just don't get glue all over the pins. If you don't have the piece anymore, you can craft a wedge of some sort that will help the pins make contact.
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