Forum Thread
New Best Buy's New Weekly Ad is Here!

Explore over 200 tech, home, and computer deals.

View Now

PSA: Best Buy Adds $35 Restocking Fee for Cellphone Returns

+4 Deal Score
28,907 Views
Applies to all cellphone types: unlocked, locked, and carrier contract. Even when returned within 14 days. Even for elite-level customers.

While returning an unlocked cellphone today, I was told this new return policy had been implemented on Aug 15. Very sneakily, because I made my purchase after that date, and the salesperson not only failed to alert me to this very significant change, but even reaffirmed the old no-fee policy when I specifically asked.

The $35 restocking fee is hard-wired in their returns processing system and the manager feigned that nothing could be done to override or waive the fee.

The manager could not explain how customers were expected to know about this potentially shocking change to Best Buy's longstanding return policy. No notices are posted anywhere in-store and nothing is marked on the receipt. After some digging, I found the new language on their website:
http://www.bestbuy.com/site/help-...0800050014 (obscured under Special Considerations > Cell Phones with a Carrier Contract and Unlocked Phones)
Just as I was growing to like Best Buy again, the company reverts to its evil old ways...
Share
Good deal?
You gave rep to ReadySmile for this post.
Thank you!
ReadySmile posted this deal. Say thanks!
Give Rep Points
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.
Deal
Score
+4
28,907 Views

44 Comments

1 2 3

Sign up for a Slickdeals account to remove this ad.

This comment has been rated as unhelpful by Slickdeals users
Joined Nov 2011
L5: Journeyman
565 Posts
80 Reputation
#2
What if the phone costs less than $35?
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Jan 2008
L9: Master
4,325 Posts
673 Reputation
Our community has rated this post as helpful. If you agree, why not rep Eagles89?
#3
Good. Prevents scammers from buying the phone to get the ESN/IMEI and returning the phone.
Reply Helpful Comment? 3 0
This comment has been rated as unhelpful by Slickdeals users
Joined Oct 2009
Deals McGillicuddy
4,883 Posts
1,478 Reputation
#4
Quote from faing
:
What if the phone costs less than $35?
Well if they are anything like AT&T, which probably provided the inspiration for this, then you would still have to pay the $35!

I just experienced this ridiculous restocking fee at AT&T when I went to return an $80 Go Phone. They wanted $35 to return the phone...a phone that was like 3 days old...so guess where I will never shop again for a phoneWink

Seriously, these restocking fees, I understand why they exist, because people suck, actually a lot of rules exist because of this, but they also act as a strong deterrent to not do business with this company.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Apr 2014
L9: Master
4,551 Posts
1,128 Reputation
#5
Quote from ReadySmile
:
[B] and the salesperson not only failed to alert me to this very significant change, but even reaffirmed the old no-fee policy when I specifically asked.

Good. The only thing odd is you "checking" beforehand. Hopefully it will cut down on the scams.
Reply Helpful Comment? 1 0
Last edited by SDSexpress September 6, 2016 at 11:27 AM.
This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2005
L6: Expert
1,852 Posts
1,627 Reputation
#6
"You can return or exchange cell phones with a carrier contract and unlocked phones within 14 days. Like the carrier stores, we have a charge ($35) for return or exchange of these products. This return period and charge also applies if you are a My Best Buy Elite or Elite Plus member."

That is sneaky! As an Elite Plus, the 45 day no restocking fee was the reasons why I purchased my unlocked iPhones at best buy every year, but I may have to shop elsewhere this year since it seems that they also reduced the return/exchange time to 14 days on unlocked...

I wonder if this applies to defective items..? QC on the iPhones has improved over the years, but you do get unlucky every now and then - I think I had to go through at least 5 iPhone 5 devices just to get one without a defect.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Nov 2007
L8: Grand Teacher
3,255 Posts
6,403 Reputation
Pro
#7
Just got phone yesterday and had to sign on kiosk that I acknowledged this as part of purchase so BS or not paying attention/reading if anyone says nobody told them. Referring specifically to Best Buy in my example. First I had seen the restocking fee but I saw it when I purchased phone.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined May 2012
L4: Apprentice
458 Posts
105 Reputation
#8
Quote from wezlypipz
:
Well if they are anything like AT&T, which probably provided the inspiration for this, then you would still have to pay the $35!

I just experienced this ridiculous restocking fee at AT&T when I went to return an $80 Go Phone. They wanted $35 to return the phone...a phone that was like 3 days old...so guess where I will never shop again for a phoneWink

Seriously, these restocking fees, I understand why they exist, because people suck, actually a lot of rules exist because of this, but they also act as a strong deterrent to not do business with this company.
Same goes for T-Mobile. I ended up selling a Windows phone locally for $75 because it cost me $50 to get it, but I hated it, only to find out it had a $50 restocking fee when I tried to return it. At least I didn't lose out on cash.
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

This comment has been rated as unhelpful by Slickdeals users
Joined Jul 2015
New User
6 Posts
14 Reputation
#9
Quote from faing
:
What if the phone costs less than $35?
Never hurts to try. I returned a couple phones on September 2nd and received the refund in full.
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Nov 2007
L6: Expert
1,247 Posts
265 Reputation
#10
Quote from mrlocalhost
:
"You can return or exchange cell phones with a carrier contract and unlocked phones within 14 days. Like the carrier stores, we have a charge ($35) for return or exchange of these products. This return period and charge also applies if you are a My Best Buy Elite or Elite Plus member."

That is sneaky! As an Elite Plus, the 45 day no restocking fee was the reasons why I purchased my unlocked iPhones at best buy every year, but I may have to shop elsewhere this year since it seems that they also reduced the return/exchange time to 14 days on unlocked...

I wonder if this applies to defective items..? QC on the iPhones has improved over the years, but you do get unlucky every now and then - I think I had to go through at least 5 iPhone 5 devices just to get one without a defect.
what are you calling a defect
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Aug 2013
L5: Journeyman
890 Posts
179 Reputation
#11
Is it applicable for unopened boxes also? I mean i bought couple of Go phones yesterday, and intend to use only 1. I have not yet opened the box, and it is seal packed in original packing? Will they charge restocking fee on this also?
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Mar 2014
L6: Expert
1,489 Posts
313 Reputation
Pro
#12
Quote from Eagles89
:
Good. Prevents scammers from buying the phone to get the ESN/IMEI and returning the phone.
Can't they just get that off of the box?
Reply Helpful Comment? 0 0
This comment has been rated as unhelpful by Slickdeals users
Joined Apr 2014
L5: Journeyman
784 Posts
117 Reputation
#13
only people that care about this are resellers/scalpers aka scumbags

meh!
Reply Helpful Comment? 1 0
This comment has been rated as unhelpful by Slickdeals users
Joined Apr 2014
L9: Master
4,551 Posts
1,128 Reputation
#14
Quote from gen2
:
only people that care about this are resellers/scalpers aka scumbags
Yep...glad to see them squirm.
Reply Helpful Comment? 1 0
This comment has been rated as unhelpful by Slickdeals users
Joined Sep 2011
Price Compare, Always
10,192 Posts
1,866 Reputation
#15
Quote from vipul1211
:
Is it applicable for unopened boxes also? I mean i bought couple of Go phones yesterday, and intend to use only 1. I have not yet opened the box, and it is seal packed in original packing? Will they charge restocking fee on this also?
As per the policy terms, it may, only way to know for sure is to try to return them and see if they charge you. Either way let us know
Reply Helpful Comment? 0 0
Page 1 of 3
1 2 3
Join the Conversation
Add a Comment
 
Copyright 1999 - 2018. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard