Forum Thread

Staples Rebate Tracking Question

D Johnson 320 203 October 2, 2016 at 12:15 AM
I've filed 6 staples rebates for myself & 3 staples rebates for my sister. Of the 6 rebates for myself I've only received 5, ones missing. And of the 3 for my sister she's only received one, twos missing. All 3 for my sister were for the same exact amount but different rebate offer numbers. So when I tried to trace the tracking number on the only one rebate received of three filled for sis, the tracking number that was listed on the letter that came with the rebate card doesn't match any of the 3 rebate tracking numbers that was given when the rebates were filled. So I cant tell which rebates wasn't received.

Does any of the Staples gurus have any ideal how to cross reference tracking numbers on rebate cards with the original tracking number gave when filling the rebate ???
Thanks in advance for any and all help on this issue.

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#2
I've done some Staples rebates and notice that the tracking numbers on the cards they send are always different from the tracking number in the emails. You should call them.
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#3
Quote from Unk View Post :
I've done some Staples rebates and notice that the tracking numbers on the cards they send are always different from the tracking number in the emails. You should call them.
I know eventually I'll probably have to call them I just have anxiety issues and phone calls are a little rough on me but not impossible, just hard at times. I was hoping someone may have figured out a tracking number algorithm or some hidden number I could cross reference. It would be nice if this was possible because Staples rebate issues seem to be happening a lot more than usual this year, so it would not only be helpful now but no doubt in the future as well.
Thanks for the quick reply.
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#4
Quote from D Johnson View Post :
I know eventually I'll probably have to call them I just have anxiety issues and phone calls are a little rough on me but not impossible, just hard at times. I was hoping someone may have figured out a tracking number algorithm or some hidden number I could cross reference. It would be nice if this was possible because Staples rebate issues seem to be happening a lot more than usual this year, so it would not only be helpful now but no doubt in the future as well.
Thanks for the quick reply.
the tracking number on the card can be looked up at rebateshq.com.

Your rebates, in general, can be looked up at rebateshq.com as well. It's easier if you submitted them on different days. but if you didn't, then you can match it to rebateshq.com, looking up by address, and see what rebates you did receive vs what you didn't.
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#5
Quote from Unk View Post :
I've done some Staples rebates and notice that the tracking numbers on the cards they send are always different from the tracking number in the emails. You should call them.
This used to be an easy, 5-minute phone call, but no more. My last 3 phone calls have required escalation to a supervisor just to get the original tracking number that goes with the internal number that is listed on the paperwork that comes with the card as the CSRs all state that both tracking number fields on their end now list the internal number only. On 2 of the 3 occasions, after the supervisor found the numbers I had to argue with him to get him to divulge the numbers. And it's becoming more important to get the info because a lot of my rebates are coming really late and about 10% not at all. I don't do many of these rebates anymore because it's just gotten to be too much hassle.
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#6
Quote from smarterman64 View Post :
the tracking number on the card can be looked up at rebateshq.com.

Your rebates, in general, can be looked up at rebateshq.com as well. It's easier if you submitted them on different days. but if you didn't, then you can match it to rebateshq.com, looking up by address, and see what rebates you did receive vs what you didn't.
This doesn't really help with cross-referencing the number that StaplesEasyRebates.com spits out and Rebates HQ does, unless I'm missing something.

I too am missing three rebates submitted at the beginning of August. Kind of surprising since Staples has been 100% for me so far.

I think I'm done with paper rebates, too much trouble.
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#7
Quote from madcowdisease View Post :
This doesn't really help with cross-referencing the number that StaplesEasyRebates.com spits out and Rebates HQ does, unless I'm missing something.

I too am missing three rebates submitted at the beginning of August. Kind of surprising since Staples has been 100% for me so far.

I think I'm done with paper rebates, too much trouble.
generally, the first part of the numbers are very close.

you can also tell by submission date. so there are workarounds to figuring things out.
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#8
The first tracking # you get is from the Staples rebate site. Once the info gets transmitted to the rebate center (Parago), a new rebateshq.com tracking # is assigned. It's always been like this, and it's very annoying when you do a bunch of rebates for the same dollar amount. When you track your rebates by name & zip code on rebateshq.com, the new tracking # (the one shown on the check or prepaid card that you will receive) can be found at the end the URL of the status page (www. rebateshq. com/ promocenter/rebateshq/track_detail.html?rebate=75231xxxx).
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Last edited by rc9238 October 19, 2016 at 12:21 PM.
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