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PSA: Purchasing PayPal Digital Gifts on EBay [Edit: Refunded. Process in post.]

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When purchasing digital gift cards from PayPal Digital Gifts on EBay, holding the cards for over 30-days (EBay's Money Back Guarantee is only within 30 days of delivery) puts you at risk for losing the gift card amount without any way of getting it back.

I purchased $75 worth of digital gift cards, one $25 and one $50, for $60 during a front page deal in late June. After receiving the digital codes, both had the correct amount at the time, but 4 months later my $50 gift card balance was at $0. I did not use it and no one had access to my code. After emailing the seller, I did not receive any response and I was outside of EBay's Money Back Guarantee policy. A few of the negative reviews of PayPal Digital Gifts reported the same issue, so please be aware of this and use your gift cards within 30 days rather than hording it to stack on future deals! I see these sales appear every now and then so I hope this prevents others from losing their balances! Thanks for reading!

Edit: Received Refund. Below is What I Did.

Please read entirely before following the steps. You might be able to skip parts of what I did. This is just my personal experience.

1) I started a Dispute through PayPal's Resolution Center. Clicked Dispute a Transaction and marked the dispute as "Item not received"
2) PayPal Digital Gifts (The Seller) responded with invoice numbers of my gift cards
3) I contacted Best Buy Corporate to ask for where the gift card was used. Tracked it to a different state and was transferred to the the store it was used in. I asked the employee to email me the receipt of when my gift card was used.
4) Jumped on PayPal.com and changed my Dispute to "Not as described"
5) I left a comment mentioning the hackers on PayPal Digital Gifts (Seller), my location and the location the stolen gift card was used. Through a different link, I also uploaded a pdf of the receipt, but when I checked PayPal it didn't say I had any files uploaded. Don't know if it went through or not.
6) PayPal was awaiting a reply to my comment from PayPal Digital Gifts (Seller). They had 10 days to response before PayPal took action. 11 days later I received a message on Facebook from PayPal asking if the matter was resolved yet. I messaged back saying No. They refunded my entire purchase and I closed the case.

Process took me about 2 weeks. On Day 1, I Facebook messaged Ebay and PayPal. Ebay was useless. PayPal said they would look into it, but it felt like I just went through the dispute process normally.

Goodluck!bounce
Created 11-02-2016 at 04:45 AM by JTEEE
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Joined May 2012
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#2
I always trusted them but now I don't after my Bestbuy gc zeroed
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#3
please do a charge back with your creditcard and not let these shenanigans get away with it. It is well known that they were hacked in sept and their site was completely down for 8 days
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#4
call the number in the email for your paypal digital gift and complain. they will review making sure you did not use it and refund. if you paid with ebay bucks they refund to that and you lose it so complain for that balance. if eBay gift cards it goes back to the ebay giftcard. you have to call ebay and ask they send you the giftcard numbers if you don't have them.
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#5
I also got a $100 Bestbuy gc zeroed and I contacted them and nothing. card cash has a 45 guarantee and raise.com has a 100 day
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#6
Quote from burner1515
:
call the number in the email for your paypal digital gift and complain. they will review making sure you did not use it and refund. if you paid with ebay bucks they refund to that and you lose it so complain for that balance. if eBay gift cards it goes back to the ebay giftcard. you have to call ebay and ask they send you the giftcard numbers if you don't have them.
good luck having ebay give you a record of the numbers of the gc used! you will tear your hair out and it won't happen
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#7
Quote from zxcvbnm1212
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good luck having ebay give you a record of the numbers of the gc used! you will tear your hair out and it won't happen
i received it with a 5 minute call and telling them i don't have the numbers anymore. than i waited a week and they emailed them to me. they are tied to my account so no one else can use. you have to go through their auto help until it gives you a number to call and code. i had to say I was disputing a charge or some such.
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#8
Quote from zxcvbnm1212
:
please do a charge back with your creditcard and not let these shenanigans get away with it. It is well known that they were hacked in sept and their site was completely down for 8 days
I wasn't aware of the hack. Hope this isn't a double post then. Paid through PayPal as the deal required it, but I'll try to dispute it through my bank and update with my experience. Currently also have the dispute open on PayPal.
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#9
I am not looking forward to making this phone call for the $250 that I've lost in Best Buy gift cards....
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#10
Quote from JTEEE
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I wasn't aware of the hack. Hope this isn't a double post then. Paid through PayPal as the deal required it, but I'll try to dispute it through my bank and update with my experience. Currently also have the dispute open on PayPal.
Here is a whole thread on it. I think there are 1 or 2 other smaller threads out there too.
https://slickdeals.net/f/9095623-psa-check-your-balance-for-paypal-digital-gifts-bought-from-ebay-your-digital-gift-cards-might-have-been-comprimised-and-have-an-0-balance?v=1&src=SiteSearch
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#11
Thanks for pointing this out! repped.
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Quote from JTEEE
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Thanks for pointing this out! repped.

Ditto! Repped....good info.
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#13
Oh shit. I have to now check the balances on my gcs.
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#14
Thanks, just checked my $100 gift card has zero balance. Raised paypal dispute and waiting for response.
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#15
Gift cards are treated like cash and you don't leave cash laying around on the internet.
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