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Is it risky to buy Kenmore appliance knowing sears is not doing great?

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I hear Sears in on the brink of going bankruptcy.
The best price quote i got a water heater is from Sears - Kenmore brand.
Is it risky to buy Kenmore knowing there may not be any warranty support if sears go under?
Created 12-13-2016 at 07:49 PM by GlobWarmNoGood
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#2
Kenmore will likely survive...there will be a buyer for the brand before Sears folds.
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#3
Sears will likely fold.
Last time when I pickup online order around 2pm weekdays. There was no customer. 2 employees were there the whole floor.
Yes, the whole floor no customer.

If you go to Target, there will be around 4 to 7 people at 2pm weekdays.
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#4
Read the complaints on Sears facebook regarding appliances/warranty etc before deciding to go with Sears on such a big purchase.
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#5
Quote from guesswho
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Read the complaints on Sears facebook regarding appliances/warranty etc before deciding to go with Sears on such a big purchase.
everything Kenmore is made by other major manufacturers, LG Whirlpool... etc. the parts and service side shouldn't have issues.
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#6
Quote from guesswho
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Read the complaints on Sears facebook regarding appliances/warranty etc before deciding to go with Sears on such a big purchase.

Read the complaints about most brands and sellers. They will surprise most people, as they probably match sears on complaints.

Quote from GlobWarmNoGood
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I hear Sears in on the brink of going bankruptcy.
The best price quote i got a water heater is from Sears - Kenmore brand.
Is it risky to buy Kenmore knowing there may not be any warranty support if sears go under?

Been hearing that for years.
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Last edited by bslayter December 13, 2016 at 09:39 PM. Reason: Automerged Doublepost
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#7
When Kenmore appliances likely go 50%, 60% or 70% off, that's when I'll buy them. Fully knowing long term service and support could be an issue.
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#8
Quote from californiarob
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everything Kenmore is made by other major manufacturers, LG Whirlpool... etc. the parts and service side shouldn't have issues.
Not completely true.

Yes, a Kenmore appliance will be made by Whirlpool, etc. But that won't help when it comes to warranty - you'll need to get the warranty processed through Kenmore at least, if not Sears directly. So you will be able to buy parts and buy repair service from Whirlpool, but your Sears warranty may vanish when Sears does (or not - it depends on what deal is cut when they sell the Kenmore brand).

I recently tried to make a warranty claim on a Kenmore Elite front-load washer. Yes, some people along the journey to repair told me I should contact Whirlpool since they made the washer, and in particular, made the failed part (the "basket"). I even had orders confirmed where Whirlpool was to ship me a new part. But at the end of it all, when it came time for Whirlpool to actually send me the new part, the truth was revealed and there is no Whirlpool warranty. And I really really tried to just get the part, not wanting to pay Sears for the service. I had to go to Sears for the warranty. After insisting I was going to need to pay a few hundred $$ for the Sears Home Services repair guy to repair it, when the guy showed up late on a Friday afternoon, he just asked if I'd want to just install it myself, so that's what I did. I think he was looking forward to the weekend and not especially interested in signing himself up for more work; also it's a pretty complicated job, and he may not have wanted to screw it up.

Having said all that, though, I would not be too concerned about warranty of any sort when buying appliances. It is generally short term (mine was fortunately a lifetime warranty on that one part) warranty, and they may try to stick you with labor charge, trip charge to do the diagnosis, and by the time you want to get it repaired, you'll see they're selling a new one for $250 at Home Depot.
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Last edited by sssyw December 14, 2016 at 11:29 AM.

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#9
Quote from GlobWarmNoGood
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I hear Sears in on the brink of going bankruptcy.
A few people think that Sears may be failing - and they have been claiming that for decades. Could Sears fail - sure, any business can fail. Is it likely? Probably not.

If you are concerned about warranty, you could buy a third party warranty such as square trade. Otherwise, the likelihood that Sears would fail within the appliance warranty (a year or so) and not sell the brand and/or continue warranty coverage is very small. Could even be a benefit if that happens - bankrupt vendors typically pay off the warranty with a cash settlement, so you cold get a nice "rebate" if that happens.
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#10
Quote from Dh3256
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A few people think that Sears may be failing - and they have been claiming that for decades. Could Sears fail - sure, any business can fail. Is it likely? Probably not.

If you are concerned about warranty, you could buy a third party warranty such as square trade. Otherwise, the likelihood that Sears would fail within the appliance warranty (a year or so) and not sell the brand and/or continue warranty coverage is very small. Could even be a benefit if that happens - bankrupt vendors typically pay off the warranty with a cash settlement, so you cold get a nice "rebate" if that happens.
Sears only has 702 stores left. In the last 4 years they lost 7 billion dollars. This year they closed 78 stores. 2014 they closed 235 stores. 2011 closed 120 stores. Kenmore, Diehard, and Craftsman brands are where all their sales come from-- and they are trying to sell off those brands. They are very much a dying brand. All the analysts think so-- and that is who wall street listens to. Every small loss gets investors to pull out to cut their losses which further sends sears down a death spiral so then to temporarily stop the bleeding they liquidate assets for a temporary boost-- looking more profitable in the short term but making less (or no) money in the long term.
Sears isn't making any investments in their future, they don't have the funding. Anything that costs money would make them look weaker to shareholders, so they hoard as much as possible even if it means their stores don't have good lighting or clean restrooms-- driving customers away.
Even if someone else buys their brands, they do not have any obligation to provide warranty. Look to fitbit's acquisition of pebble.
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#11
Quote from shrraga
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They are very much a dying brand.
Everyone is entitled to their opinion - but there are good reasons many financial analysts disagree. Losing money on paper is a lot different than actually losing money - but even losses can be beneficial if cash flow can be maintained, as Sears is doing.

Quote :
Even if someone else buys their brands, they do not have any obligation to provide warranty.
That is too broad of a claim, and is not accurate - it depends on state laws, contract terms, the type of transaction, etc. Some states require warranties to be maintained, but I suppose they coudl be maintained in some states and not others. The type of warranty matters, too - it's very difficult to get around the obligation of a lifetime warranty. If Craftsman is sold, they will almost certainly have to maintain the warranty, selling the brand does not eliminate that requirement. Any sale of Craftsman will factor in the cost of continuing the warranty. If they were to go file bankruptcy, the warranties would most likely be bought out - consumers would have to be paid for the value of the warranty. In practice, that is usually implemented as a refund of purchase price.
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