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Vip be wary

Junoid 2 10 January 3, 2017 at 02:13 PM in Review
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Last Edited by Junoid January 3, 2017 at 02:32 PM
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I purchased a Toshiba laptop from VIP which was listed on VIP's webpage as "brand new."
This was for a Christmas gift so thinking it was new, I simply wrapped the box without opening it.Note: the emailed receipt also listed that the item was "brand new" so I had no reason to believe otherwise. When this gift was opened, a note was in the box indicating that it was in fact refurbished. I was embarrassed as I felt it made me look cheap.

I contacted VIP via email and after more than a week, I received an answer indicating that VIP's refurbished products are refurbished to company standards and are just as good as new. NO MENTION of the bait and switch that appearrd to have happened. No other explanation or remedy whatsoever was offered. I responded indicating that my concern had not been addressed. Another week has passed, nothing.

In reading other reviews, it appears that VIP is an unscrupulous firm with very poor customer service.
BE WARNED; VIP does not appear to bd a reliable firm to deal with. They switch products and sell refurbished products as "brand new."
I will not purchase from VIP again.

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