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PSA: Google Express + Costco? Beware of returns, price adjustments, and warranties.

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This weekend I went to my local Costco and tried to get a price adjustment on something I bought on December 20th that ended up sale priced in this month's coupon book and they were unable to find a record of the corresponding order under my membership number. Essentially they told me I've got to take it up with Google Express.

Based on a good half an hour working through it with Costco in person at the customer service desk and another half an hour on the phone with Google Express it seems that even though you must have a membership number to order Costco through GSX those sales don't seem to be applied to your membership which means Costco has no record of your purchase which also means the following...


Price adjustments if your item goes on sale in the next coupon book?
Nope. GSX will not price match. I couldn't get Costco to give it to me in store as they had no record of the purchase and GSX is very adamant that they do not price match.

Costco's extended 2nd year warranty? Nope. Costco has no record of your purchase.

Costco's very generous returns policy? GSX will only match to 90 days. You must return the item to GSX. 6 months later and it craps out? Nope and Costco won't take it because they are unable to locate a record of the purchase.

2% Cash Back for Executive Members? Dubious. They claim it's applied but based on what I *think* is happening...all of the orders are going under GSXs membership number so I'm unsure how Costco would be able to apply that cashback if those sales aren't applied to your membership number.


GSX also wasn't able to explain to me why they required me to input my membership number if the sales aren't being attached to my membership number with Costco.

GSX is great if you need a little grocery shopping done but just be aware that while you are getting this stuff from Costco you technically aren't buying from them...GSX is. So if you don't feel like going and picking up that wide screen TV definitely do not think that GSX is the easiest way to handle it...it may end up costing you more in the long run.
Created 01-10-2017 at 08:13 AM by ArtisanCheese
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#2
Thank you. This information is important for Google Express shoppers to be aware of.
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#3
Great post. Google express implied that I would get all my costco benefits a few months ago but I was afraid that would not be the case. I was thinking of canceling Amazon Prime and sticking with Google Express because of their Costco partnership but now I am having second thoughts.
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Our community has rated this post as helpful. If you agree, why not rep practicalme?
#4
I have had every purchase made at Costco via Google Express count toward my executive membership 2%. It also counts on my CitiCostco card as a Costco purchase for the extra 1%.

I also returned an item to Costco an item that I purchased via Google Express. No issues.

Lastly, I do not expect Costco to make good on a price adjustment on an item I didn't purchase through them. That is one part I wouldn't expect Costco to follow through on.

I will also add that I have made over a hundred purchases at Costco through Google Express. Every single one of them had a $15 off code attached to it and the entire purchase counted toward my 2%.
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Last edited by practicalme January 10, 2017 at 07:44 PM. Reason: additional info
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#5
Quote from practicalme
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I have had every purchase made at Costco via Google Express count toward my executive membership 2%. It also counts on my CitiCostco card as a Costco purchase for the extra 1%.

I also returned an item to Costco an item that I purchased via Google Express. No issues.

Lastly, I do not expect Costco to make good on a price adjustment on an item I didn't purchase through them. That is one part I wouldn't expect Costco to follow through on.

I will also add that I have made over a hundred purchases at Costco through Google Express. Every single one of them had a $15 off code attached to it and the entire purchase counted toward my 2%.
Thanks for the thumbs down on this. Awesome!

Was Costco able to look up your GSX order for return in their system? I've tried this twice with them and twice they've been unable to. You must have some magic account!

You also seem to be contradicting yourself, why would you expect Costco to accept a return that wasn't purchased through GSX but unwilling to do a price adjustment as it wasn't purchased through them?

The 2% I clearly stated was dubious. I asked the GSX rep how the 2% worked if Costco doesn't have the purchase tied to the membership but he was unable to. Do you get some statement from Costco that I don't that lists out all of your GSX purchases and totals the cashback?

So when GSX told me that their return policy was clear and that the returns must go to GSX and not Costco were they wrong?
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#6
Quote from ArtisanCheese
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Thanks for the thumbs down on this. Awesome!

Was Costco able to look up your GSX order for return in their system? I've tried this twice with them and twice they've been unable to. You must have some magic account!

You also seem to be contradicting yourself, why would you expect Costco to accept a return that wasn't purchased through GSX but unwilling to do a price adjustment as it wasn't purchased through them?

The 2% I clearly stated was dubious. I asked the GSX rep how the 2% worked if Costco doesn't have the purchase tied to the membership but he was unable to. Do you get some statement from Costco that I don't that lists out all of your GSX purchases and totals the cashback?

So when GSX told me that their return policy was clear and that the returns must go to GSX and not Costco were they wrong?

TD was for incorrect information. There are a number of posters in other GE threads that have returned to Costco without issue. To be fair, I should have not voted at all but it was too late. My apologies there.

When I returned my item to Costco, I did so without a receipt. They scanned my card and the item and returned it. Only odd thing was that they had to give me merchandise credit.

I didn't mean to contradict myself in that statement. My point on that was that GE does state that the prices may differ from instore prices, though in my experience they rarely do, so I would't expect Costco to do a price adjustment. For the return, I actually didn't expect it to work. I only tried it when several other posters here said there were no issues. That was my one and only return for any item I purchased through GE so I cannot comment on their actually return policy.

As for the 2%, I only am positive about that because I have two memberships for Costco, one of which is used only for gas and the executive discount on services. Last year's check was $1.07, and this year's check, after a several dozen Costco purchases through GE on that account, the check was $23.42 and unless gas somehow started counting, that's the only reason.

One thing I will add here is that, personally, I never expect to ever return anything bought through Google Express. Much like I would never buy anything from Bed Bath and Beyond or Kohls through there because I can't use coupons. I liken the service to having someone pick up something for me because I'm too lazy to do it. When it's something that I may return, it may break, or I want to ensure a warranty, I buy it myself.
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#7
Quote from practicalme
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Every single one of them had a $15 off code attached to it
Where do you get these codes?
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#8
Quote from EffTarget
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Where do you get these codes?
They used to send out codes more regularly but they're few and far between now. I got about 500 referral codes on three accounts early last year. Working through them all, it's taking a long time. They cannot be transferred so I cannot give any away even if I wanted to.

Google Express is really not worth it without coupons. Given a shippings fee unless you have a paid membership, it's much simpler to go to the store where you can compare prices, price match and use coupons.
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Last edited by practicalme January 13, 2017 at 12:17 PM.

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fark, google express now charges a premium on everything. For eg. Baby wipes are 19.99 instore and 23.99 at GSX. Not cool.
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Yikes, diapers are like 42.99 in store and $48 on GSX. Frown
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#11
Costco instore & costco online is cheaper that Google express.

Costco online almost provides free shipping on everything.

What is the point of Google express? Voice ordering. No thanks..

Repped OP. But TD Google express.
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Quote from stanclave
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Costco instore & costco online is cheaper that Google express.

Costco online almost provides free shipping on everything.

What is the point of Google express? Voice ordering. No thanks..

Repped OP. But TD Google express.

Pricing difference is due to the promo codes that GX has, so the price offsets itself after promos are applied.
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#13
Thanks for your very helpful comments. I wanted to price match an item bought via Google express from Walmart as it went on sale and to return another one in the Walmart store and they could not help me. They tried but they could not. They told me to follow the return procedure o the web. ( I checked , have to print a label, package and drop at UPS). To me it seemed like a total nonsense because I was in the store. When they scanned the barcode on the invoice some 0 value appeared on their cashier so they could not help at all. Everything you said is correct. Buing on google express is Ok for small items and groceries but big items or items that you might want to return or ask for price match, it is not a good idea.
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Quote from stanclave
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Costco instore & costco online is cheaper that Google express.

Costco online almost provides free shipping on everything.

What is the point of Google express? Voice ordering. No thanks..

Repped OP. But TD Google express.

For me, I do not live near a Costco and today I wanted to purchase a foodsaver they have for $50 off ($99 now) GX has it for that price, delivered tomorrow for free (Saturday) and they even let me apply my 20% off new year code for $20 off. So I get it quicker than Costco online and saved more money for overnight delivery on a Saturday.

Plus with the flu now anyway, I probably wouldn't want to get out being I am immune compromised. The only thing that concerns me is if I have issues - being able to return the item to the store and the two hours it will take to get to one.
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