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Citibank late on $400 promotional payout. Could there be possible legal ramifications $$

TJ & ME 246 224 January 25, 2017 at 04:09 PM in Finance (2) Get Citibank Coupons
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I signed up for a Citibank checking account promotion back in Sept. 2016 for $400 promotional credit if you deposited $15K and kept it in for 30 days and waited another 90 for payout. It has been 91 days after meeting all requirements and no payout yet I have been calling CS in Philippines today and that was about useless. Then I called a local branch guy in Illinois and told him about the promotion I had and what was going on. I did not even have to give him my account # and he knew what the problems was and what was going on. He proceeded to tell me that he has dealt with a lot of people over the last few weeks with the same issue as I am having. Apparently Citi is struggling to pay this $400 promotion out on time and is paying it out about 3-4 weeks after the day it was promised. When I signed up for this promotion I made sure to print all the "fine print" out and I have it sitting right in front of me right now looking at it. Citi did not keep there end of the contract/promotion up. Is there any legal recourse?

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#2
Just read what the guys on FW said... good advice.
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#3
Virtually no one pays out on time. I would sit tight and if it doesn't arrive in a couple weeks, then pursue it further.
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As the username says ...
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#4
I applied in July, I got it back in November.
My mom's acct had an issue where somehow the funding bank never got the $15k transfer request, didn't realize it until a few days before the 30 days deadline to fund the acct. Made a transfer that went thru and credited the Citi acct on the 30th day. She was supposed to get the bonus beginning of December...so over a month late now almost 2 now.
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#5
It seems that many people had the same problem.
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#6
I received mine on time but it was a major headache dealing with them. Withdrew all the money in the account and closed it out. What a nightmare dealing with those fools. Ill never sign up for any promotion through citibank again.
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#7
Citi completely screwed my on a Citigold $500 promotion. They are the worst bank to deal with on promotions.
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#8
If open online, hard pull?
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#9
I wouldn't consider them the "worst" bank for bonus payout. Although many have not received it yet,
many have. They paid out my bonus a month early as well.
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#10
(Here is my long story)

December 8, 2016 at 12:02 pm
I opened the Citi bank Checking package in July 2016 and deposited $15,000 on 7/29/2016.
And as of 12/8/2016 still no bonus!
Below is msg. from Citi on 11/29/16, notice this sentence; "Citibank honors all promotional offers within 90 calendar days from the date when you met the qualifying requirements."

Dear Mr. Fred,

I thank you for opening new account with the promotional offer of $400 cash offer and I would like to inform you that Citibank honors all promotional offers within 90 calendar days from the date when you met the qualifying requirements.

I understand that you were informed that you would receive the cash offer of $400 on or by 11/26/2016 and I would like to inform you that, the 90 days is counted from the end of statement period and hence I request you to wait for sometime.

Please be informed that as per the investigation with ref # R-2043xxxxxxxx, you account has already qualified for the cash offer of $400, however, through this message portal I am unable to provide the exact date for crediting the cash offer.

Alternatively, for more information, you may also our Citi phone Unit at: (888) 248-4226 and refer to the following reference number: R-2043xxxxxxxx. They are available 24 hours a day and 7 days a week.

Want assistance fast? Next time, try chatting with us. Agents are available 24/7 to answer questions or provide assistance with your Citi Accounts, click ?Live Chat?
Thank you for choosing Citibank!

Sincerely,
Ignxxxxx
Citibank Online Client Services


I called again around 2pm 12/16/2016. The guy after saying "he talked to a supervisor", said I need to wait until 1/19/2017.
I told him, I was just told last week (12/8/2016) that I would receive the bonus in the next 5 business days. He said nothing else he could do.
I then asked to speak to a supervisor, and was connected to someone in Client Relations, a supervisor in Florida. I told her my story and then she talked with a couple of people in "New accounts and promotions", it was a 4 way call at one time, and they were saying I did not qualify for the promotion because of the wrong account type and/or promo code ect.
She went to bat for me and asked them, why did Mr. Fred get the document saying this?

Dear Mr Fred,
10/21/2016
R-20xxxxxxxxxx
Thank you for your inquiry on 10/17/2016 regarding your account number ending in 9xxx. We have completed our research and the results are as follows:

We have confirmed that your account has met the necessary requirements to qualify for Promotion 45WYUPSTWJ. Please allow 90 days from the date of the qualifying transaction(s), which satisfied the terms and conditions, to receive your incentive.
Thank you for participating in Citibank's promotion.

They basically did not even seem to care or even comment on it, and then I was just talking to the supervisor.
She really seemed to be on my side and said she was confident that I would receive the bonus, she then filed 2 claims on my behalf, one she called an escalated claim, she gave me the 2 claim #'s over the phone and also emailed me the info. Then she called me later the same evening, and told me I would receive the $400 no later than 12/19/2016.
She was CORRECT, the $400 went in my account on 12/16/2016! Finally…
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